Customer Service Advisor CV Template

Are you on the job hunt for a customer service advisor job? Get your CV on top form with our customer service advisor CV template. Download our template and follow the examples provided.

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Customer Service Advisor CV Template

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Full name


Phone number

Email address


Personal statement


A highly motivated and experienced customer service advisor with five years’ experience across a variety of customer support departments. Focused on providing a first-class customer experience and resolving any queries or issues that may arise. An excellent telephone manner and enthusiastic approach, combined with a genuine warmth and dedication to customer satisfaction.


Core skills


  • Strong organisational, administrative and inter-personal skills
  • Workload and time management
  • Excellent telephone manner
  • Dedicated, driven and pro-active
  • Confident communicator
  • Supportive of junior staff members
  • Able to remain calm in challenging situations


Employment history


Customer Service Advisor – Aviva Insurance, Norwich

(November 2013 Present)

Part of a busy customer service team providing front line support for valued customers.


  • Receiving and dealing with all initial customer communications, by phone, mail and face to face
  • Guiding all customer issues to a satisfactory conclusion
  • Assisting management with customer service policies
  • Creating and maintaining customer call logs
  • Promoting the supportive image of the company in every way possible


Customer Service Advisor – Cisco Systems, Ipswich

(March 2010  November 2013)


  • Calmly deal with often challenging issues in customer complaints department
  • Resolve any customer grievances and provide solutions accordingly
  • Ensure customer satisfaction and trust was re-built beyond expectation
  • Escalate calls to relevant departments when required




Suffolk Business College

NVQ Level 2 in Customer Service 

(2004 – 2006) 

Including the following modules:

  • Behaviour and customer satisfaction
  • Information and data handling
  • Developing customer relationships
  • Delivering solutions under pressure
  • Promotion, improvement and quality


Ipswich Sixth Form College

(2001 – 2003)

A Level Business & Administration (B) English (C) Maths (C)


Ipswich Secondary School

(1999 – 2001)

9 GCSEs C grade and above (including Maths and English)


References available on request

Please do not hesitate to contact me if you require references from any of my previous employers.


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Take a look at our other resources to help you find a new customer service job:

Customer Service Personal Statement

Customer Service Cover Letter Template