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Daily duties of an IT specialist can include identifying clients, understanding IT service requirements, retrieving data, preparing reports, organising information and maintaining IT databases.
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IT Support CV Template
A highly experienced and competent IT support technician with seven years’ experience in a variety of office based environments. A level head and rational approach to problem solving leads to reliability and fast solutions to IT technical issues. An excellent communicator with the ability to explain procedures in a practical and user friendly way means that many IT problems can be solved via the telephone.
Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis.
- Vast experience in IT problems and solutions
- Working within a TCP/IP network environment, including DHCP, DNS and ethernet
- Provide secondary support for LAN administration
- Communicating with third party technical specialists
- Fully experienced in providing and maintaining IT security across large networks
- Deploying new hardware, server backups & evaluating new software & security risks
- Involved in the roll-out of software updates and patches.
- Broad knowledge and experience of IT operating systems including Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office, and Linux.
IT Support Technician – Aviva Insurance, Norwich
(November 2013 – present)
Working in a busy office environment, leading the technical support team of over 150 employees.
- Being first point of call for all IT issues
- Logging faults and managing response times
- Diagnosing and resolving problems efficiently
- Maintaining the integral security of business networks
- Ensuring all hardware operates at its optimum level with latest updates and patches
- Distributing relevant jobs to junior staff members and providing support when required
IT Support Technician – Cisco Systems, Ipswich
(March 2010 – November 2013)
- Manning the IT help desk and providing instant solutions to IT issues
- Keeping up to date with all Microsoft Office operating systems
- Running diagnostic checks and servicing essential IT hardware
- Explaining complex IT issues to non-technical employees
- Identifying and solving IT problems and logging them into the relevant databases
IT Support Assistant – Direct Line Insurance, Ipswich
(August 2007 – March 2010)
- Installing new systems for all employees
- Providing training for all users
- Repairing and upgrading hardware and ensuring all computers were fully operational
- Creating and maintaining accurate database of all pending and resolved IT issues
University of Brighton
(2004 – 2006)
BSc (Hons) in Computing and Business
Ipswich Sixth Form College
(2001 – 2003)
A Level Information Technology (A) English (C) Maths (C)
Ipswich Secondary School
(1999 – 2001)
9 GCSEs C grade and above (including Maths and English)
References available on request
Please do not hesitate to contact me if you require references from any of my previous employers.