Call Centre Operative CV Template

Call centre header

If you’re looking to apply for call centre inbound jobs or call centre outbound jobs, we can help get your CV ready with our call centre operative CV template. Simply copy our template and follow the examples provided.

If you also need to go over the basics of CV writing, be sure to check out our handy how to write a CV guide.

 

Call Centre Operative CV Template

Full name

Address

Phone number

Email address

 

Personal statement

Example:

A highly motivated and reliable call centre operative with five years’ experience in a variety of customer service departments. Focused on providing a first class customer experience and resolving any queries, complications or issues that may arise. An excellent communicator with a confident telephone manner and a natural affiliation to customer needs. An enthusiastic approach combined with a genuine warmth and dedication to customer satisfaction inspires confidence in the customer and among colleagues.

 

Core skills

Example:

  • Strong organisational, administrative and interpersonal skills
  • Workload and time management
  • Excellent telephone manner
  • Dedicated, driven and proactive
  • Confident communicator
  • Supportive of junior staff members
  • Able to remain calm in challenging situations
  • Broad knowledge of computer operating systems and proficient keyboard skills

 

Employment history

Example:

Call Centre Operative – Aviva Insurance, Norwich

(November 2013  Present)

Part of a busy and efficient call centre team providing front line support for valued customers.

Duties

  • Receiving and dealing with all initial customer communications
  • Providing accurate information and advice
  • Guiding all customer issues to a satisfactory conclusion
  • Following up on ongoing customer cases and communicating progress to management and customer
  • Creating and maintain customer call logs

 

Call Centre Operative – Argos, Ipswich

(March 2010  November 2013)

Duties

  • Calmly deal with often challenging issues in busy call centre environment
  • Resolve any customer grievances and provide solutions accordingly
  • Ensure customer satisfaction and trust was re-built beyond expectation
  • Escalate calls to relevant departments when required
  • Promoting the supportive image of the company in every way possible

 

Call Centre Trainee – Direct Line Insurance, Ipswich

(August 2007   March 2010)

Duties

  • Answering phones and dealing with initial enquiries
  • Re-directing calls to appropriate departments
  • Maintaining customer satisfaction
  • Keeping customers informed of progress via email

 

Education

Example:

Hertfordshire University

(2004  2006)

BA (Hons) in Business Administration

 

Ipswich Sixth Form College

(2001  2003)

A Level Business & Administration (B) English (C) Maths (C)

 

Ipswich Secondary School

(1999  2001)

9 GCSEs C grade and above (including Maths and English)

 

References available on request

Please do not hesitate to contact me if you require references from any of my previous employers.

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