Call Centre Cover Letter Template

Call centre

If you’re looking to apply for call centre jobs, we can help get your cover letter ready with our call centre cover letter template. Simply follow the examples provided, adding in details of your own experiences and why you are the perfect candidate for this job.

If you also need to go over the basics of cover letter writing, be sure to check out our guide on how to write the perfect cover letter.


Your name
Your address

Hiring manager’s name
Company name
Company address



Dear (use hiring manager’s full name if you know it, if not use sir/madam),

I’m writing to apply for the role in the call centre currently advertised on Please find enclosed a copy of my CV.

As you’ll see, I have valuable experience working as a call centre agent. In my previous role I was responsible for answering calls, assessing customer needs, redirecting calls to the relevant department, answering customers via emails and ensuring they had a good customer experience.

I am an enthusiastic and hard-working person with excellent communication skills, both written and verbal. I have plenty of experience when it comes to taking calls and informing the customer of products and services best suited to their needs. I have a clear and communicative phone manner, and am well-equipped at handling any issues that might arise. Finally, I know how to deal with a high volume of calls and to work under an immense amount of pressure. 

With my experience and expertise, I strongly believe that I would be an asset your team at (company name).  

Thank you very much for considering my application. I look forward to hearing from you,

Yours sincerely (if you know their name) / Yours faithfully (if you do not know their name),


Your name
Contact phone number

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