Sales Support Executive Sage Experience

Our client is seeking a Sales Support Executive to work as part of a busy and successful team. The ideal candidate will have previous experience of processing orders and have experience with Sage.

Job purpose:

• To provide support to the Sales Team, to work as a key member of the Sales Support Team and to the main point of contact for wholesales customers.
• The main point of contact for customer, liaise with sales representative and customers to provide effective, efficient service.
• Deal with queries by phone and email regarding products, orders, deliveries and general information for both wholesale and non-wholesale customers.
• Input orders onto Sage using various systems (systems are likely to change and develop over time)
• Taking orders over the phone
• Chasing up deliveries and ETA’s – liaising with Hauliers
• Booking in deliveries with customers and carriers
• Look into customer shortages/queries/complaints/claims and make product managers/customers aware of these.
• Greet visitors, ensure they sign in and that they person they are visiting is made aware that they have arrived.
• Keep a daily log of new enquires, where they have come from and who they have been passed to.
• Work as part of the Sales Team to ensure high levels of customer service
• Liaise with the warehouse to ensure orders are processed correctly
• Filing paper work, keeping accurate and up to date filing records
• Providing Sales Reps with the support they require to help with their Accounts. Adhere to customer requirements such as Labelling / reworking
• Ensuring back orders are dealt with when stock arrives /allocating stock where necessary. Keeping customer order up to date.
• General & ad hoc administration/office duties.

Key Requirements:

• Ability to work as both part of a team and using own initiative
• Outstanding telephone manner and customer service skills
• Good working knowledge of Sage 200 & carrier systems
• Problem solving
• Good organisational skills and time management

Key Competencies:

• Committed to delivering results and excellent customer service
• Ability to work in a fast paced and ever evolving environment
• Hands on approach