Customer Service Officer

Our client is a busy expanding organisation who are seeking a customer service executive to join their team

Main purpose of role:

To ensure the best quality customer service is offered to our customers across a number of different customer contact channels/platforms

Job specification:

• Handling both calls and emails.
• Handling Live Chat and Multi Media Social sites.
• Performing within set target boundaries.
• Use of local CRM to update order information accurately.
• Liaising with Finance/Technical support team to resolve queries.
• Managing Customer expectations to provide an excellent customer experience.
• Providing general admin support to supervisors and manager.
• Key skills and experience required:
• Planning and organisation.
• Effective time management.
• Pro-active management of own workload.
• Microsoft Office skills.
• High levels of concentration and attention to detail.
• Good communication skills – verbal and written.

Shift pattern

You will be required to work from 9.00am to 5.00pm Monday to Saturday, with a 30 minute lunch (unpaid) with a day off in the week. Followed by 11.00am to 7.00pm Monday to Friday (alternate weeks on a rota basis).  37.5 hours per week. This means you will work 1 in 2 Saturdays