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Senior Reservations Consultant / Reservations Consultant

Basic job
Recruiter
Simplified Recruitment
Salary
Competitive
Location
South Cambridgeshire
Job term
Permanent
Job hours
Full time

Job Title: Senior Reservations Consultant / Reservations Consultant

Location: Wimbledon

Salary: Negotiable, Depending on Experience

Founded in 1981, our client is the UK's longest-established serviced apartment specialist. The company's global sourcing and booking service for short, medium and long-stay accommodation and corporate housing provides a cost-effective alternative to traditional hotel stays for business travellers, project workers and international assignees and their families. Through their Room Space brand, they operate serviced apartments across London, South East England, Spain and Portugal and in February 2014 launched their Alliance of independently-owned apartments operating under a single booking platform and brand.

They are looking to recruit an enthusiastic, experienced Reservations Consultant who will be based in their Wimbledon office to work alongside the Sales Team on a day-to-day basis.

Excellent verbal and written communication skills, attention to detail and the ability to effectively organise your own daily tasks is a must.

Having previously worked in a team based reservations environment you must be able to convert and close an enquiry and possess good geographical knowledge. The Senior Reservations Consultant would be expected to attend some client meetings with the sales team to drive revenue, and to support with account management. This position would also involve on occasion supporting the Revenue Manager in leading the team in their absence.

Ideally you will have a background in either the travel industry or estate agency, but this is not essential

Key Requirements:

- The ability to convert and close an enquiry.

- Good geographical knowledge of the UK and Europe.

- Client focused and enthusiasm to exceed expectations.

- Service focused.

- Excellent communication skills, both verbal and written.

- Usage of proper grammar and punctuation in written work.

- Ability to work under pressure and to tight deadlines.

- Good time management.

- Team player, able to lead by example.

- High level of interpersonal skills including the ability to be able to interact with people at all levels.

- Ability to problem solve.

- Flexible attitude to working outside of core job role and working hours.

- Approachable manner with an empathetic outlook.

- Assertiveness.

- Professional appearance and demeanor.

- Ability to work autonomously and from own initiative as well as part of a team.

Unfortunately due to the volume of applications our client receives they are unable to respond to every unsuccessful candidate, therefore if you do not hear from them within 14 days of your application please be aware that in this instance they have chosen not to pursue your application for this position.

Our client does not discriminate on grounds of Age, Disability, Gender Assignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion and Belief, Sex, Sexual Orientation and comply with all relevant UK legislation.

Please apply online with your CV and cover letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

Contact
Simplified Recruitment
Posted
Reference
SR1896030000d1e0f8

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Central Reservations Agent

Basic job
Recruiter
Recruitment Genius
Salary
Competitive
Location
Poole
Job term
Permanent
Job hours
Full time

A Hotel Reservationist is required to join a family-owned group of four individual and stylish hotels ideally situated along Poole and Bournemouth's stunning south coast.

Shifts Are A Mixture Of Early And Late Shifts Between 8 AM and 8 PM including week ends. 40 Hours A Week. 5 Days Out Of 7. Immediate Start.

Job Specifications:

- Excellent High Standard Customer Service Skills
- Good People Skills In Verbal And Written Communications
- Previous Use Of Hotel Booking and/or Front Office Systems
- Good Understanding Of Microsoft Excel / Outlook / Word
- Previous Hotel Experience is Desirable
- To Work Well Independently and as part of a team.
- Strong Inter Hotel Communication Skills Needed
- Good Time Management

The Ideal Candidate will be able to:

- Very Good Phone Impression
- To Maximise Revenue Where Possible By Means Of Up-selling / Promoting Hotel Facilities.
- To sell room reservations, utilising yield management and incorporating particular special packages on offer across the group.
- Up-sell ‘add-ons’ such as celebration packs, room upgrades, restaurant bookings, private dining and spa & leisure activities.
- Actively promote The Watersports Academy, Harmony SPA, Events & Catamaran
- To chase up unconfirmed reservations on a daily basis, along with any deposits required.
- To follow up all brochure requests, preferably by phone, within 5 days.
- To identify and advise the hotel’s of any special requests and / or needs of guests.
- To take deposits and payments and confirm bookings in writing.

As well as a competitive salary, you will receive meals on duty, free car parking and an auto enrolment pension scheme.

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.

Contact
No Contact
Posted
Reference
00012508

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Sales / Customer Services Advisor - (Office) - UK Self-Storage Brand

Basic job
Recruiter
RecruitmentRevolution com
Salary
From £17,500 to £17,500 per year + + Commission + Bonus
Location
Worsley
Job term
Permanent
Job hours
Full time

Sales / Customer Services Advisor - (Office Based) - Nationwide Self-Storage Brand
Worsley
c£17,500 + commission + bonus

We’re looking for Fun, Motivated People with Personality. STAND OUT!! Tell us in your covering note what makes you special! We'd love to hear from candidates with telesales experience.

Founded in 2005, we are a growing Self-Storage brand with seven sites across the UK. We have modern purpose built stores with extensive security and 24 hour access available. Our aim is to make life for our customers easy by providing a top level of service at no extra cost.

Note: the successful candidate will hold the in-house title of Reservations Team Member.

The Sales / Customer Services Advisor - Nationwide Self-Storage Brand Opportunity:

The Reservations Team Member is part of a small team situated in an office environment and reports to the Manager of the Reservations Team. You will be required to ensure that our customers' enquiries and issues are managed positively and that they receive excellent customer service, whilst adhering to all operational procedures and policies. It is a requirement that the Team Member meets and/or exceed sales targets and ensures that all sales opportunities are maximised.

In tandem, you would also be required to:

> Take responsibility for organising and carry out work for self, managing information, decision making, planning and prioritising
> Assist the Reservations Manager in identifying ways to improve sales and processes
> Actively sell to prospective customers and be aware of all discounts and offers available
> Provide feedback on the impact of changes to pricing and offers

What we are looking for:

> A sales background as well as strong customer service skills
> Ability to work as part of a team
> Good numerical understanding
> GCSE equivalent in Maths and English
> PC literacy
> Flexibility in working hours as required

40 hours per week (excluding lunch breaks), working on a rota, 5 days out of 7. Opening hours are Monday-Saturday, 9.00am to 5.30pm and Sundays, 10am to 4pm.

You may have worked in the following capacities:
Store Sales Advisor, Retail Sales Associate, Store Sales / Customer Service Advisor, Self-Storage Sales Representative.

The Sales / Customer Services Advisor role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Contact
RecruitmentRevolution.com
Posted
Reference
5817

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Receptionists

Standard job
Recruiter
Forest Hills Hotel
Salary
Competitive
Location
Cheshire
Job term
Permanent
Job hours
Full time

2 Full Time Hotel receptionists required to work shifts on a busy reception desk.

The applicants will need to be welcoming and friendly with a smart appearance.
Duties will include checking guests in and out of the hotel, daily banking, reservations, switchboard and dealing with enquiries.

Shifts are 7am-3pm and 3pm-11pm, working 5 days over 7.

Hotel experience is preferred but full training will be given.

Please apply giving full details and CV to Elaine Taylor, Head Receptionist via email or phone.

Contact
Elaine Taylor
Posted
Reference
224096701-01

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Office Administrator

Standard job
Recruiter
Little Yang Sing
Salary
From £15,000 to £18,000 per year
Location
Manchester-City-Centre
Job term
Permanent
Job hours
Full time

Full time experience office administrator required for Manchester Chinatown restaurant. Salary according to experience. Must possess excellent IT and receiption skills, telephone manner and be able to provide excellent customer services. Good knowledge of computer software packages essential.
Duties include data input, managing database and website, handling telephone and online reservations, production of in house publications and marketing literature. In addition suitable candidate would be responsible for researching, price-monitoring and ordering of stocks and supplies and assisting the restaurant management in the organisation of maintenance and service visits as required. Candidate needs to possess all-round office admin. skills an d a flexible attitude to be able to work on their own initiative as part of a busy team. Hours are 9.30-6pm 5 days per week.

Contact
Warren Yeung
Posted
Reference
1964102

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Technical Insurance Claims Negotiator

Basic job
Recruiter
Fixed Recruitment
Salary
From £20,500 to £31,500 per year + Benefits
Location
West Sussex
Job term
Permanent
Job hours
Full time

Technical Insurance Claims Negotiator

1st Central launched in 2008 and specialises in offering great value Car Insurance backed up with efficient customer service via our UK contact centre. In a short space of time, 1st Central has provided Car Insurance for over 1 million customers. All of 1st Central's policies are serviced via 3 offices in the heart of West Sussex.

Due to our recent success and growth plans we are now looking to recruit a number of Technical Insurance Claims Negotiators to join our team.

Would you be able to assess a situation and be confident in reaching the right decision through analysis and weighing up the facts? Would you take pride in the fact that your decision would stand up to robust challenge and usually turn out right? Can you spot inaccuracies, inconsistencies and mistakes? Paying attention to detail is very important in this role in order to think ahead and anticipate problems before they happen.

If this is you and you would like the opportunity to learn from other Team Members who have a vast amount of knowledge in this field then make sure you apply for our Technical Claims Negotiator – Level 1 role that we currently have within our Technical Claims team.

The successful candidate will be required to deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines.

Day to Day Responsibilities:

*

To proactively process claims in accordance with our principles and procedures and to maintain files within our service standards
*

To ensure that all files are reserved accurately and promptly within our reserving philosophy
*

To be personally responsible for ensuring the reserves fully reflect the level of damages on each file
*

To process cheques on claims files as required and in accordance with your authorities
*

To deal and negotiate all moderate injury claims from outset to conclusion being fully conversant with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act and the implications of being RTA/ART75 insurer
*

To identify potential fraudulent claims and action as per guidelines
*

To deal and negotiate credit hire claims in accordance with procedural requirements
*

To handle litigated cases in accordance with procedural requirements
*

Maintain knowledge in specialist area to constantly improve understanding of technical issues
*

Ensure compliance with TCF principles when liaising with customers and handling claims
*

Build and maintain relationships both internally and externally
*

Identify and effect all potential recoveries from the relevant parties
*

Maintain diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims
*

Provide support to the Technical Claims Manager or MOJ Supervisor by ensuring delivery of own performance against agreed objectives, KPI’S and SLA’S

Essential to the role:

*

Technical expertise and motor claims experience
*

Proven track record in personal injury claim handling including dealing with serious personal injury claims involving permanent impairment resulting in future loss claims
*

Understanding of the main principles of English, Scottish and Northern Irish Law as it applies in the technical field
*

Excellent communication skills, both verbal and written
*

Negotiation and influencing skills in order to settle injury claims

So if I still have your attention and you have all the right skills and knowledge to be able to carry out this role then make sure you apply below today!

Contact
Rikki Holland
Posted
Reference
jn0884

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Hotel Receptionist

Basic job
Recruiter
Recruitment Genius
Salary
Competitive
Location
Poole
Job term
Permanent
Job hours
Full time

This hotel overlooking Brownsea Island is now seeking a Receptionist to join their small team.

As Receptionist, your day-to-day responsibilities will include checking guests in & out, providing first class customer service to all visitors, creating reservations for both accommodation and the restaurant as well as completing the daily banking. General telephony and administrative duties are also part of this role.

The ideal candidate will have first class customer service skills and a good understanding of the local area.

Hours are 07:00 - 15:30 or 14:30 - 23:00. any 5 out of 7 days (which includes weekends)

This would be a fantastic opportunity for someone looking to move into the hospitality industry.

As well as a competitive salary, you will receive free parking, meals on duty, discounted rates and uniform.

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.

Contact
No Contact
Posted
Reference
00012458

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Catering Manager

Standard job
Recruiter
RSPB
Salary
From £16,000 to £18,000 per year
Location
Newport
Job term
Permanent
Job hours
Full time

RSPB a million voices for nature

Catering Manager, Newport, Wales

£16,000 - £18,000 pa

We need a highly motivated Catering Manager at our busy cafe at the Newport Wetlands Reserve. The ideal candidate will be experienced in running a demanding, hands on, customer facing operation. You will need to be competent at managing staff, and providing a high level of customer service will be second nature to you. You will be fully computer literate and a self starter with a real eye for detail. Used to working to deadlines, front and back of house, as well as financially, we are looking for the type of person who can work with our Catering Development Manager, Centre Manager and other site based staff to make our cafe a financial success, whilst maintaining our high ethical sourcing standards. If you are interested in working in stunning surroundings and taking on the challenge of developing the cafe operation to its next level, then we would like to hear from you.

Closing Date: 12 May 2014 Interview Date: 22 May 2014

For further information and to download an application pack, please visit our website by clicking the 'Apply' button.

The Royal Society for the Protection of Birds (RSPB) is a registered charity.

England and Wales no. 207076. Scotland no. SC037654.

Contact
RSPB
Posted
Reference
A0240414

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Property Aftersales Assistant

Basic job
Recruiter
199 RECRUITMENT LTD
Salary
Competitive
Location
Manchester
Job term
Permanent
Job hours
Full time

Property Aftersales Assistant

Our Client is a long established market leading property Investment Company that is expanding in 2014. They sell investment property and land in the UK and Overseas mainly for Investment purposes.

They are now looking to recruit a Property Aftersales Assistant to join their team of 35 based close to Media City at Salford Quays.

As an Aftersales Assistant you will be assisting and support their After Sales team. The team oversee and drive the sales process from point of reservation to legal exchange of contracts. You will also:

- Prepare welcome packs
- Update client records and data entry
- Deal with both buyers and sellers solicitors, the clients themselves and the sales team
- Prepare and issue correspondence
- Take on General Administration
- Undertake other Ad Hoc duties as required

 
The successful Aftersales Assistant will have the following attributes as a person:

- Excellent communication skills, whilst being confident over the phone and via email
- Be computer literate
- Have a passion for customer service
- Have a high level of attention  to detail
- Knowledge of property sales or the process of conveyance would be desirable but not essential as full training is provided.  

 

If you wish to apply for the role of Property Aftersales Assistant please press ‘Apply Now’ with your CV and a covering letter.

 

 

Keywords: Property, Sales, Administration, Assistant

 

Contact
Lindsay Smith
Posted
Reference
A3421A

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Accounts Assistant

Basic job
Recruiter
Enjoy Recruitment Group Ltd
Salary
Competitive + Plus Bonus, Plus Benefits
Location
Gloucestershire
Job term
Permanent
Job hours
Full time

Accounts Assistant required for a company Nr Cheltenham.

Profile: Accounts Assistant

Location: Nr Cheltenham.

Salary: £17500 - £18000 per annum pro rata as this is a 12 month fixed term contract position.

Hours: Monday - Friday 9 - 5.30 (1/2 hour lunch)

Work experience required: Previous experience of working in an accounts environment
Experience of sage desirable.

Education: Five GCSE's to include Maths and English at Grade C or above (or equivalent).

The Accounts Assistant will support the Finance Controller, and other members of the team in the day-to-day functions within the Finance Department ensuring adequate control in accounting systems and procedures.

Responsibilities and day to day duties will include:
* Processing of all supplier invoices. This involves checking invoices to purchase orders and entering the invoice on the accounting system. Once approved and checked, raising supplier payments.
* Assisting with bank reconciliation
*Reconciliation of the company credit cards for Directors
*Reconciliation of Petty cash account
*Maintaining sales ledger records
* Daily banking reconciliation between Credit card system and Reservation/POS System
* Ad hoc projects as may be requested by the Financial Controller & GM.
* Weekly analysis reports for review by the Directors.
*Maintaining holiday records
* Various administration involved with Personnel and Accounting functions.

The Accounts Assistant will be a strong all-rounder with both Purchase and Sales ledger experience, with be enthusiastic, and have good IT and communication skills.

Enjoy Finance acts as an employment agency and as an employment business as defined by the Employment Agencies and Employment Business Regulations 2003. Enjoy Finance is an equal opportunities employer and offers a free and confidential service to candidatesEnjoy Recruitment Group is acting as an Employment Agency in relation to this vacancy.

Contact
Anthony Perez
Posted
Reference
J005850

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