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Senior Reservations Consultant / Reservations Consultant

Basic job
Recruiter
Simplified Recruitment
Salary
Competitive
Location
South Cambridgeshire
Job term
Permanent
Job hours
Full time

Job Title: Senior Reservations Consultant / Reservations Consultant

Location: Wimbledon

Salary: Negotiable, Depending on Experience

Founded in 1981, our client is the UK's longest-established serviced apartment specialist. The company's global sourcing and booking service for short, medium and long-stay accommodation and corporate housing provides a cost-effective alternative to traditional hotel stays for business travellers, project workers and international assignees and their families. Through their Room Space brand, they operate serviced apartments across London, South East England, Spain and Portugal and in February 2014 launched their Alliance of independently-owned apartments operating under a single booking platform and brand.

They are looking to recruit an enthusiastic, experienced Reservations Consultant who will be based in their Wimbledon office to work alongside the Sales Team on a day-to-day basis.

Excellent verbal and written communication skills, attention to detail and the ability to effectively organise your own daily tasks is a must.

Having previously worked in a team based reservations environment you must be able to convert and close an enquiry and possess good geographical knowledge. The Senior Reservations Consultant would be expected to attend some client meetings with the sales team to drive revenue, and to support with account management. This position would also involve on occasion supporting the Revenue Manager in leading the team in their absence.

Ideally you will have a background in either the travel industry or estate agency, but this is not essential

Key Requirements:

- The ability to convert and close an enquiry.

- Good geographical knowledge of the UK and Europe.

- Client focused and enthusiasm to exceed expectations.

- Service focused.

- Excellent communication skills, both verbal and written.

- Usage of proper grammar and punctuation in written work.

- Ability to work under pressure and to tight deadlines.

- Good time management.

- Team player, able to lead by example.

- High level of interpersonal skills including the ability to be able to interact with people at all levels.

- Ability to problem solve.

- Flexible attitude to working outside of core job role and working hours.

- Approachable manner with an empathetic outlook.

- Assertiveness.

- Professional appearance and demeanor.

- Ability to work autonomously and from own initiative as well as part of a team.

Unfortunately due to the volume of applications our client receives they are unable to respond to every unsuccessful candidate, therefore if you do not hear from them within 14 days of your application please be aware that in this instance they have chosen not to pursue your application for this position.

Our client does not discriminate on grounds of Age, Disability, Gender Assignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion and Belief, Sex, Sexual Orientation and comply with all relevant UK legislation.

Please apply online with your CV and cover letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

Contact
Simplified Recruitment
Posted
Reference
SR1896030000d1e0f8

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Part Time Receptionist ( Mornings)

Basic job
Recruiter
Alexander Hancock Ltd
Salary
From £9 to £9 per hour
Location
Poynton
Job term
Permanent
Job hours
Part time

This position forms part of the Commercial Department reporting to the Customer Services Manager.

The importance of this role is clear in the context of the first point of contact for the customer, callers, visitors and internal customers.

SCOPE AND PURPOSE OF THE ROLE:

The Receptionist is responsible for providing services to external and internal customers in terms of prompt, efficient and courteous answering of the telephone and welcoming visitors to site. In addition to the primary customer service activity the Receptionist is also required to carry out administrative duties in support of the efficient flow of information throughout the company.
_________________________________________________________________________________

Principle Duties & Responsibilities:

To provide a prompt, efficient and courteous response to customers and telephone enquiries at all times.

Receive, sort and distribute daily incoming mail promptly and distribute fax correspondence as necessary.

Weigh, frank, sort and stamp all inland and overseas outgoing mail daily including sales invoices, sales literature and promotional gifts at the request of the Commercial Department.

Administer the company vehicle reservation system

Oversee and administer the company meeting room reservation system

Administer the security surveillance system

Administer the central company stationary supplies.

Maintain the company staff location system on a weekly basis together with the staff location board.

Arrange accommodation and travel reservations on behalf of visitors and senior managers

Contact
Liz Hancock
Posted
Reference
4800-3

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Sales / Customer Services Advisor - (Office) - UK Self-Storage Brand

Basic job
Recruiter
RecruitmentRevolution com
Salary
From £17,500 to £17,500 per year + + Commission + Bonus
Location
Worsley
Job term
Permanent
Job hours
Full time

Sales / Customer Services Advisor - (Office Based) - Nationwide Self-Storage Brand
Worsley
c£17,500 + commission + bonus

We’re looking for Fun, Motivated People with Personality. STAND OUT!! Tell us in your covering note what makes you special! We'd love to hear from candidates with telesales experience.

Founded in 2005, we are a growing Self-Storage brand with seven sites across the UK. We have modern purpose built stores with extensive security and 24 hour access available. Our aim is to make life for our customers easy by providing a top level of service at no extra cost.

Note: the successful candidate will hold the in-house title of Reservations Team Member.

The Sales / Customer Services Advisor - Nationwide Self-Storage Brand Opportunity:

The Reservations Team Member is part of a small team situated in an office environment and reports to the Manager of the Reservations Team. You will be required to ensure that our customers' enquiries and issues are managed positively and that they receive excellent customer service, whilst adhering to all operational procedures and policies. It is a requirement that the Team Member meets and/or exceed sales targets and ensures that all sales opportunities are maximised.

In tandem, you would also be required to:

> Take responsibility for organising and carry out work for self, managing information, decision making, planning and prioritising
> Assist the Reservations Manager in identifying ways to improve sales and processes
> Actively sell to prospective customers and be aware of all discounts and offers available
> Provide feedback on the impact of changes to pricing and offers

What we are looking for:

> A sales background as well as strong customer service skills
> Ability to work as part of a team
> Good numerical understanding
> GCSE equivalent in Maths and English
> PC literacy
> Flexibility in working hours as required

40 hours per week (excluding lunch breaks), working on a rota, 5 days out of 7. Opening hours are Monday-Saturday, 9.00am to 5.30pm and Sundays, 10am to 4pm.

You may have worked in the following capacities:
Store Sales Advisor, Retail Sales Associate, Store Sales / Customer Service Advisor, Self-Storage Sales Representative.

The Sales / Customer Services Advisor role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Contact
RecruitmentRevolution.com
Posted
Reference
5817

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Receptionists

Standard job
Recruiter
Forest Hills Hotel
Salary
Competitive
Location
Cheshire
Job term
Permanent
Job hours
Full time

2 Full Time Hotel receptionists required to work shifts on a busy reception desk.

The applicants will need to be welcoming and friendly with a smart appearance.
Duties will include checking guests in and out of the hotel, daily banking, reservations, switchboard and dealing with enquiries.

Shifts are 7am-3pm and 3pm-11pm, working 5 days over 7.

Hotel experience is preferred but full training will be given.

Please apply giving full details and CV to Elaine Taylor, Head Receptionist via email or phone.

Contact
Elaine Taylor
Posted
Reference
224096701-01

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Corporate Travel Manager

Standard job
Recruiter
Traveloptions Ltd
Salary
Competitive
Location
Wilmslow
Job term
Permanent
Job hours
Full time

An exciting opportunity has become available with TravelOptions, one of the North West’s leading travel companies based in Wilmslow, specialising in Incentive Travel and Corporate Hospitality.

We require an ambitious person with a good basic travel knowledge and previous experience of corporate travel to join our flight and hotel reservation department. This busy role would suit someone with an outgoing personality, sound organizational skills and the ability to effectively communicate and service our Blue Chip clients on a regular basis.

The successful candidate will be required to work on some exciting specialised overseas group trips, a full range of Corporate Hospitality events, including venue finding, supplier & client liaison and general office administration.

Salary is negotiable depending on experience.

For an immediate interview telephone Jim McSorley on: [contact details removed] or email [contact details removed]

Contact
Jim McSorley
Posted
Reference
TravelOptions

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Night Auditor at Park Plaza Nottingham.

Basic job
Recruiter
Jobg8
Salary
From £13,000 to £14,000 per year
Location
Nottingham
Job term
Permanent
Job hours
Full time

NIGHT AUDITOR 11pm until 7am including weekends

To provide efficient, prompt, trouble free, courteous service and security to guests in absence of departmental managers and limited staff during the night, in line with the hotel's guidelines, and Park Plaza Hotels guidelines and service concepts.

Primary Duties

PROVIDE SERVICE AND SECURITY TO GUESTS DURING NIGHT

Is available to register, process, and greet guests promptly

Checks the daily arrival list

Welcomes guests to the hotel

Responds to guests requests for information about the hotel and its surroundings

Arranges for special services requested by guests

Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

Arranges fulfillment of customer services by supplying limited services in the following areas:
- Telephone services
- Business Service Centre
- Concierge
- Housekeeping
- Reservations
- Room Service

Prepares night audit reports as requested

Allocates rooms and issues appropriate keys

Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of payment

Changes room rates and guest rooms if approved by Service Manager

Handles incoming guest room reservations

Handles reservations for guests with rental cars, restaurants, etc.

Is aware, at all times, of current room status and room availability

Is fully aware of Park Plaza Hotels service concepts

Is fully aware of, and knows how to handle, all current and future hotel promotions

Utilizes yield management to maximize room revenue, and to fill the hotel to maximum occupancy

Increases hotel revenue by promoting food and beverage alternatives within the hotel

Knows the names of key people within Plaza Hotels and owners

Minimizes loss of revenue by adhering to all established credit procedures

Insures all guests establish credit upon check-in

Receives proper approval codes for cash and credit card paying customers

Identifies and records special billing instructions and notifies accounting and Service Manager

Completes shift closing accurately by getting appropriate approval signatures and authorization codes

Adheres to hotel policies regarding the use of cash banks

Communicates effectively with customers, colleagues, and supervisors

Demonstrates teamwork by co-operating and assisting colleagues as needed

Keeps effective key control

Ensures that guest mail and messages are delivered promptly

Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests

Issues safety deposit boxes to guests upon request

Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate follow-up

Maintains a clean and tidy lobby, and performs light cleaning duties if required

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

Is fully conversant with the hotel reservation system

Is able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

MISCELLANEOUS

Attends meetings and training required by the Service Manager

Accepts flexible work schedule necessary for uninterrupted service to hotel guests

Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager

Continuously seeks to endeavor professionalism in own job function:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e.: hospitals, stations, tourist sights)
- Hotel and corporate marketing and promotional programs
- Corporate clients and clients generating high business volume

Contact
Nexers
Posted
Reference
NE-1527

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Office Administrator

Standard job
Recruiter
Little Yang Sing
Salary
From £15,000 to £18,000 per year
Location
Manchester-City-Centre
Job term
Permanent
Job hours
Full time

Full time experience office administrator required for Manchester Chinatown restaurant. Salary according to experience. Must possess excellent IT and receiption skills, telephone manner and be able to provide excellent customer services. Good knowledge of computer software packages essential.
Duties include data input, managing database and website, handling telephone and online reservations, production of in house publications and marketing literature. In addition suitable candidate would be responsible for researching, price-monitoring and ordering of stocks and supplies and assisting the restaurant management in the organisation of maintenance and service visits as required. Candidate needs to possess all-round office admin. skills an d a flexible attitude to be able to work on their own initiative as part of a busy team. Hours are 9.30-6pm 5 days per week.

Contact
Warren Yeung
Posted
Reference
1964102

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Technical Insurance Claims Negotiator

Basic job
Recruiter
Fixed Recruitment
Salary
From £20,500 to £31,500 per year + Benefits
Location
West Sussex
Job term
Permanent
Job hours
Full time

Technical Insurance Claims Negotiator

1st Central launched in 2008 and specialises in offering great value Car Insurance backed up with efficient customer service via our UK contact centre. In a short space of time, 1st Central has provided Car Insurance for over 1 million customers. All of 1st Central's policies are serviced via 3 offices in the heart of West Sussex.

Due to our recent success and growth plans we are now looking to recruit a number of Technical Insurance Claims Negotiators to join our team.

Would you be able to assess a situation and be confident in reaching the right decision through analysis and weighing up the facts? Would you take pride in the fact that your decision would stand up to robust challenge and usually turn out right? Can you spot inaccuracies, inconsistencies and mistakes? Paying attention to detail is very important in this role in order to think ahead and anticipate problems before they happen.

If this is you and you would like the opportunity to learn from other Team Members who have a vast amount of knowledge in this field then make sure you apply for our Technical Claims Negotiator – Level 1 role that we currently have within our Technical Claims team.

The successful candidate will be required to deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines.

Day to Day Responsibilities:

*

To proactively process claims in accordance with our principles and procedures and to maintain files within our service standards
*

To ensure that all files are reserved accurately and promptly within our reserving philosophy
*

To be personally responsible for ensuring the reserves fully reflect the level of damages on each file
*

To process cheques on claims files as required and in accordance with your authorities
*

To deal and negotiate all moderate injury claims from outset to conclusion being fully conversant with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act and the implications of being RTA/ART75 insurer
*

To identify potential fraudulent claims and action as per guidelines
*

To deal and negotiate credit hire claims in accordance with procedural requirements
*

To handle litigated cases in accordance with procedural requirements
*

Maintain knowledge in specialist area to constantly improve understanding of technical issues
*

Ensure compliance with TCF principles when liaising with customers and handling claims
*

Build and maintain relationships both internally and externally
*

Identify and effect all potential recoveries from the relevant parties
*

Maintain diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims
*

Provide support to the Technical Claims Manager or MOJ Supervisor by ensuring delivery of own performance against agreed objectives, KPI’S and SLA’S

Essential to the role:

*

Technical expertise and motor claims experience
*

Proven track record in personal injury claim handling including dealing with serious personal injury claims involving permanent impairment resulting in future loss claims
*

Understanding of the main principles of English, Scottish and Northern Irish Law as it applies in the technical field
*

Excellent communication skills, both verbal and written
*

Negotiation and influencing skills in order to settle injury claims

So if I still have your attention and you have all the right skills and knowledge to be able to carry out this role then make sure you apply below today!

Contact
Rikki Holland
Posted
Reference
jn0884

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Property Aftersales Assistant

Basic job
Recruiter
199 RECRUITMENT LTD
Salary
Competitive
Location
Manchester
Job term
Permanent
Job hours
Full time

Property Aftersales Assistant

Our Client is a long established market leading property Investment Company that is expanding in 2014. They sell investment property and land in the UK and Overseas mainly for Investment purposes.

They are now looking to recruit a Property Aftersales Assistant to join their team of 35 based close to Media City at Salford Quays.

As an Aftersales Assistant you will be assisting and support their After Sales team. The team oversee and drive the sales process from point of reservation to legal exchange of contracts. You will also:

- Prepare welcome packs
- Update client records and data entry
- Deal with both buyers and sellers solicitors, the clients themselves and the sales team
- Prepare and issue correspondence
- Take on General Administration
- Undertake other Ad Hoc duties as required

 
The successful Aftersales Assistant will have the following attributes as a person:

- Excellent communication skills, whilst being confident over the phone and via email
- Be computer literate
- Have a passion for customer service
- Have a high level of attention  to detail
- Knowledge of property sales or the process of conveyance would be desirable but not essential as full training is provided.  

 

If you wish to apply for the role of Property Aftersales Assistant please press ‘Apply Now’ with your CV and a covering letter.

 

 

Keywords: Property, Sales, Administration, Assistant

 

Contact
Lindsay Smith
Posted
Reference
A3421A

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Materials and Logistics Manager

Basic job
Recruiter
Jobg8
Salary
From £40,000 to £45,000 per year
Location
Essex
Job term
Permanent
Job hours
Full time

MATERIALS AND LOGISTICS MANAGER
PERMANENT
ESSEX
£40,000 - £45,000 + Bonus + Benefits
LOGISTICS MANAGER required to join a world leading pharmaceutical manufacturer on a permanent basis. The successful individual will manage all aspects of the site inventory product flow from demand forecasting, purchase order placement, through to warehousing and final delivery to customer. To optimise inventory levels and calculate inventory reserves according to corporate policy.
KEY SKILLS/EXPERIENCE
Experience using ERP systems (SAP, Dynamics etc) Line management Strong background within logistics/materials Proven experience of materials management and forecasting Background within a highly regulated environment such as pharmaceutical, medical devices or food manufacturing Strong analytical skills Excellent communication skills, verbal and written

RESPONSIBILITIES:
Using company designated systems, operate & manage supply & replenishment for all products for the UK & Irish markets Liaise closely with marketing/product managers around product sales forecasts Work with marketing/product managers & Finance Controller to manage and report on potential stock obsolescence Inventory management Be responsible for ensuring that storage and distribution costs remain within agreed levels Be responsible for returned goods processes

Contact
Experis IT
Posted
Reference
JS-J297852A

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