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1,930 results

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Customer Service Team Leader / Customer Services

Basic job
Recruiter
Networx Solutions
Salary
From £33,292 to £33,292 per year
Location
Stafford
Job term
Permanent
Job hours
Full time

Customer Service Team Leader / Customer Services
Acton Gate
Salary is £33,292.80

Our client currently has an opportunity for a Customer Service Team Leader to manage the Customer Service team based in Acton Gate. The Customer Services team provide a critical service for the group, answering over 100,000 calls per year.

The key responsibility of this role will be to ensure that all customers are provided with the highest quality of customer service, and that queries are resolved during the first call. You will ensure that performance in the team is managed appropriately and you will liaise with all areas of the business to ensure that Customer Services has the information necessary to provide an excellent service.

They are looking for an experienced manager who is also able to deal with calls that are escalated. You will be expected to build strong, robust relationships with the rest of the business. You will ensure that call data is analysed to fully understand performance, to highlight areas for improvement, and then to follow that through. Ensuring that all staff are recruited, trained, managed, appraised and developed; you will ensure staff maximise their full potential and deliver excellent services. A strong influencer you will have an impact on teams across the Organisation.

The successful candidate for this position will have previous experience of managing a team and conducting 1–2–1’s. Customer service focused you will ideally have recruitment experience and have the ability to motivate and inspire others. They are looking for the ideal candidate to demonstrate a “can do”, assertive approach and have previous experience of achieving performance targets. Working well within a team environment you will be a successful planner, understand how to manage projects, and work on your own initiative to achieve targets and goals.

Due to the nature of the role you will be flexible to cover office opening times on a rota basis.

Keywords: Customer Services / Customer Team Leader / Social Housing / Housing Association

Contact
Sam Brown
Posted
Reference
NTXMW23143

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Customer Services Officer / Customer Services / Admin

Basic job
Recruiter
Bluetownonline Ltd
Salary
From £16,000 to £18,000 per year
Location
Finchley Church End
Job term
Permanent
Job hours
Full time

Job Title: Customer Services Officer

Location: Finchley, North London, (N12)

Salary: £16,000 - 18,000 per annum (DOE) + Benefits

Hours of work: Core hours 37.5 per week (including 1 Saturday in 4 - day off in lieu) but flexibility is required for this responsible position.

Our client is a well-known and trusted travel company in the UK, they specialise in the operation of inclusive holidays and flights mainly in Europe. Over half a million holiday makers travel with our client yearly ranking them one of the top five UK tour operators. Using the latest technology our client now brings its holidays to the whole of the United Kingdom via virtually all retail travel agents in the high street and to their customers' own homes and mobile devices via the internet.

Job Role:

Our client is recruiting for a Customer Service officer to provide Customer Service Support within the department to external customers.

Your Main Duties and Responsibilities will be:

* Understanding the terms and conditions of booking and being fully conversant with all products available.
* Handling calls with customers and agents on a rota basis.
* Dealing with pre-departure issues such as flight changes and accommodation changes and effectively resolving any queries that arise.
* Dealing with in-resort and post departure queries and issues and resolving where possible.
* Corresponding with customers by email and letter, actioning and resolving any problems accordingly.
* Production of statistical reports.
* Using the Customer Service software programme and the in-house system (ATOP) to record all interactions with customers.
* General administration duties.

Benefits:

* Concession on holidays (after 1 years' service).
* BUPA scheme.
* 20 Days Holiday + Bank Holidays.

To apply for this role please select the APPLY button to send your CV.

(KEYWORDS: Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin)

Contact
Administration Support
Posted
Reference
CORN

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Customer Services Officer / Customer Service Advisor

Basic job
Recruiter
Networx Solutions
Salary
From £10,535.82 to £10,535.82 per year + Salary £19,408.10 pro rata (£10,535.82 per annum)
Location
Stafford
Job term
Permanent
Job hours
Part time

Customer Services Officer / Customer Service Advisor
Acton Gate, Stafford
Salary £19,408.10 pro rata (£10,535.82 per annum)

Part Time 19 hours per week on a rota basis

Our client, a provider of a range of homes and services, is currently looking for a Customer Services Officer to join their team based in Acton Gate, Stafford. This is a part time position covering 19 hours per week on a rota basis.

This pivotal Customer Service role requires someone to provide an efficient and effective calls handling, reception and administration service.

The key responsibilities will include answering telephone calls to provide an immediate response; you will deal with enquiries and also take steps to put into action any service agreed with callers, dealing with tenants requests. You will provide cover for the reception area when required and, whilst being aware of all visitors entering and exiting the property, you will monitor the CCTV screen and report any suspicious incidents. Other responsibilities will include general clerical and administrative tasks.

The successful candidate for this role will have previous experience with volume call handling within a customer service environment. With strong I.T skills including Microsoft Word and Excel, you will be a good problem solver with an excellent telephone manner. A strong communicator, you will be clear and concise and will have the ability to handle difficult customers. With a flexible approach, you will work well to meet deadlines and be able to work under pressure.

Currently, the required working days are Wednesday, Thursday and Friday, however some flexibility is required as these may change to cover annual leave and sickness as necessary with two weeks’ notice.

Due to the nature of the role you must be able to cover 8am start on a Monday and 7pm finish on a Thursday on a rota basis.

Contact
Sam Brown
Posted
Reference
NTXYP22556

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Customer Service Administrator / Administration / Customer Service

Basic job
Recruiter
Networx Solutions
Salary
From £14,581 to £18,148 per year
Location
Blackburn with Darwen
Job term
Contract
Job hours
Full time

Customer Service Administrator / Administration / Customer Service
Blackburn
Salary £14,581 to £18,148 depending on skills
Maternity Leave Cover (minimum 9 months)

Our client has an opportunity for a Customer Service Administrator to join their team based in Blackburn. The key responsibility of the role will be to provide customer service to all of their clients and customers. You will provide telephone and email assistance and perform administrative duties throughout the department. They are looking for a team player to provide an impeccable and efficient service who will also process orders in a professional manner.

They are looking for the ideal candidate to be customer focussed and have previous customer service department experience. They are looking for an experienced Administrator who has experience of handling complaints by telephone, letter and email. You will have an excellent telephone manner and be a strong communicator both with written and verbal communication. A strong user of Microsoft Word you will also have a knowledge of Excel. Organised and working on your own initiative you will be a great problem solver and work on your own initiative with minimal supervision.

Contact
Sam Brown
Posted
Reference
NTXAW21709
Duration
9 Months

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Customer Service Advisor

Basic job
Recruiter
Mana Resourcing Ltd
Salary
Competitive
Location
Corby
Job term
Permanent
Job hours
Full time

Are you a confident person who is working within Customer Services?
Are you a problem solver, who likes to work in a high pace environment?
Read on…

JOB TITLE: Customer Service Advisor
ALTERNATIVE JOB TITLES: Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator

LOCATION: Northamptonshire
SALARY: £16,000 - £20,000
CONTRACT TYPE: Permanent
HOURS: 9.00am – 5.30pm

The COMPANY
Our Northamptonshire-based client is a very well established and sizeable major manufacturer of packaging products. They turnover £80m and have four sites in the UK. The purchasing team handles a paper budget of £30 million

The ROLE
The successful Customer Services candidate will be required to do the following:
• You will be the first point of call for customers and you will need to establish a professional relationship with some very important clients.
• Keep customers up to date with deliveries, lead times, complaints, artwork and sample boxes.
• Liaise with planning, productions, sales, graphics, structural and technical management.
• Monitoring stock levels.
• There will be a good induction and training programme.

The CANDIDATE
Our client is looking for strong Customer service applicants with the following experience:
• Previously worked in a high paced customer service environment
• Confident, assertive, problem solving skills, excellent communication skills, reliable and professional.
• Structured organised approach to work with an ability to prioritise.
• Good PC skills.

This role is commutable from:
Corby
Desborough
Rothwell
Market Harborough
Kettering
Burton Latimer
Kings Cliffe
Knuston
Little Oakley
Loddington
Lower Benefield
Lowick
Maidwell
Milton Malsor
Moulton
Nether Heyford
Cottingham
Cranford
Creaton
Deene




Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator.

Contact
Calum Thomson
Posted
Reference
CT2564 COR TOT MON

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Financial Customer Services

Basic job
Recruiter
One Recruitment Associates
Salary
From £8.50 to £8.50 per hour
Location
Edinburgh
Job term
Permanent
Job hours
Full time

Customer Services x 8

We are recruiting on behalf of a based in Edinburgh for their Customer Service Team.

You will be responsible for delivering a superior customer service.

Key responsibilities will include:

Delivering a first class customer service at all times by building relationships based on trust and integrity

Listening to customers, understanding their needs and working with them to address their concerns and agree the appropriate solution

Updating customer details on systems, and relaying information effectively to customers.

We are looking for candidates who have strong customer service skills as well are looking for a long term permanent career.

To be considered for this position you must be able to work a flexible shift pattern, and pass a full credit check and provide references for 3 years.

Call us now on [contact details removed] for immediate starts

Contact
Karen Brady
Posted
Reference
fincustser

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Customer Service Advisor

Basic job
Recruiter
Mana Resourcing Ltd
Salary
Competitive
Location
Corby
Job term
Permanent
Job hours
Full time

Are you a confident person who is working within Customer Services?
Are you a problem solver, who likes to work in a high pace environment?
Read on…

JOB TITLE: Customer Service Advisor
ALTERNATIVE JOB TITLES: Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator

LOCATION: Northamptonshire
SALARY: £16,000 - £20,000
CONTRACT TYPE: Permanent
HOURS: 9.00am – 5.30pm

The COMPANY
Our Northamptonshire-based client is a very well established and sizeable major manufacturer of packaging products. They turnover £80m and have four sites in the UK. The purchasing team handles a paper budget of £30 million

The ROLE
The successful Customer Services candidate will be required to do the following:
• You will be the first point of call for customers and you will need to establish a professional relationship with some very important clients.
• Keep customers up to date with deliveries, lead times, complaints, artwork and sample boxes.
• Liaise with planning, productions, sales, graphics, structural and technical management.
• Monitoring stock levels.
• There will be a good induction and training programme.

The CANDIDATE
Our client is looking for strong Customer service applicants with the following experience:
• Previously worked in a high paced customer service environment
• Confident, assertive, problem solving skills, excellent communication skills, reliable and professional.
• Structured organised approach to work with an ability to prioritise.
• Good PC skills.

This role is commutable from:
Corby
Desborough
Rothwell
Market Harborough
Kettering
Burton Latimer
Kings Cliffe
Knuston
Little Oakley
Loddington
Lower Benefield
Lowick
Maidwell
Milton Malsor
Moulton
Nether Heyford
Cottingham
Cranford
Creaton
Deene




Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator.

Contact
Calum Thomson
Posted
Reference
CT2564 COR TOT MON

Applied

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Customer Service Manager

Basic job
Recruiter
Candidate Source Ltd
Salary
From £40,000 to £40,000 per year + Pension, Insurance
Location
Buckinghamshire
Job term
Permanent
Job hours
Full time

A Buckinghamshire based company who has several channels to market which include B2B and B2C, both offline and online are seeking a Customer Service Manager to join their expanding team in Milton Keynes offering a salary of up to £40000. Their mission is to deliver the Best Quality products combined with Superb Technical Support when and how the Customer requires it and with exceptional Customer Service.


As a Customer Service Manager you will:

• Develop and grow the existing Customer Services team to be able offer Customers technical support both during the day as well as out of hours and to offer exceptional Customer services.
• Recruit, direct, motivate, train and grow the team of Customer Services staff into a strong team.
• Use IT to be able to offer Customers technical assistance when and how our customer requires it.
• Continually review the processes and procedures and, where necessary, to work with other teams to ensure we are delivering ‘Best in Class’ Customer Services to our customers.
• Create and manage a range of accurate KPIs for the Customer Services team and report on them to the SMT and Directors.
• Attend weekly and monthly management meetings and assist in delivering the Company’s goals.
• Report directly to the Managing and Finance Director.
• Work close with the Marketing and Product teams.


The ideal Customer Service Manager will hold the following skills and experiences:

• Proven experience of developing a similar Customer Services team.
• Able to demonstrate a high level of commerciality.
• Previous experience of managing a team.

Benefits - Pension, Insurance.


The first stage of the application process is to apply online.

Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.

Contact
Michelle Davies
Posted
Reference
CusSerMang

Applied

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Customer Service Team Leader

Basic job
Recruiter
Mana Resourcing Ltd
Salary
Competitive
Location
Corby
Job term
Permanent
Job hours
Full time

JOB TITLE: Customer Service Team Leader
JOB SUMMARY: To manage a team of Customer Service Agents to ensure customer requirements are met.

ALTERNATIVE JOB TITLES: Customer Service Manager, Customer Services Advisor, Office Manager, Customer Services Administrator, Customer Services Sales Administrator

LOCATION: Northamptonshire
SALARY: £18,000 - £20,000
CONTRACT TYPE: Permanent
HOURS: 8.30am – 5.30pm

The COMPANY
Our Northamptonshire-based client is a very well established and sizeable major manufacturer of packaging products. They turnover £80m and have four sites in the UK. The purchasing team handles a paper budget of £30 million

The ROLE
The successful Customer Services Team Leader candidate will be required to do the following:
• Oversee induction and training of new Customer Service Agent’s ensuring training needs are met and records updated
• Responsible for managing a number of customer accounts in conjunction with Team Leader duties
• Responsible for delivering annual Personal Development Plans for team members including training plans for internal and external development
• Handle capacity issues and collate data for the deputy Customer Services Manager
• Communicate information and provide regular updates on customer launches and new lines
• Responsible for organising cross training within the team and across the team with other Team Leaders
• Energise, encourage and motivate team members to work to their full potential
• Participate in the interview process for new team members, at second interview stage
• Participate in the weekly rota to cover the on call telephone and laptop in the evenings and weekends
• Responsible for arranging cover for Bank Holidays & Christmas.
• Assess work load of CSA’s within the pod and distribution of new business within the team
• Involvement in weekly Team Leader meetings
• Projects to be worked through from Customer Services Manager and Deputy
• Encourage telephone communication to compliment email communication with customers


The CANDIDATE
Our client is looking for strong Customer Service Team Leader applicants with the following experience:
• Excellent verbal communication skills
• Previous experience of Customer Service team is desirable.
• Competent in delegation, coaching, problem solving and decision making.
• Previously worked in a high paced customer service environment

This role is commutable from:
Corby
Desborough
Rothwell
Market Harborough
Kettering
Burton Latimer
Kings Cliffe
Knuston
Little Oakley
Loddington
Lower Benefield
Lowick
Maidwell
Milton Malsor
Moulton
Nether Heyford
Cottingham
Cranford
Creaton
Deene

Contact
Calum Thomson
Posted
Reference
CT2564 COR TOT

Applied

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Senior Customer Service Advisor

Basic job
Recruiter
360 Resourcing
Salary
From £17,000 to £20,000 per year
Location
Buckinghamshire
Job term
Permanent
Job hours
Full time

Fantastic opportunity for a passionate, motivated call centre Customer Service Advisor with a successful insurance business. Competitive salary of £18,000 based in the heart of Milton Keynes

Due to expansion plans and phenomenal success our client has exciting new opportunities to join their award winning company as a Customer Service Advisor within the Customer Experience Department- Contact Centre.

As a Customer Service Advisor you will be interacting with customers giving them a first class experience via telephone, email and live chat communications. This role is very important as you will be dealing a lot with aftercare of customers and queries etc.

A Customer Service Advisor will be rewarded with a salary of £18,000 with opportunities to earn performance related bonus' and incentives.. With a dedicated trainer you will receive all the tools you need to be successful in this role and to progress up through the business or across into different departments.

What makes you right for our client?

- Stable experience in a similar customer focused role.

- Call centre experience.

- An exceptional customer service focus.

- Personality with passion and determination to succeed.

- Administration Skills.

- Ability to articulate yourself well - both verbally and written communication.

- Empathy, and good listening skills.

If you have worked in within Customer Services, Customer Complaints, Insurance, Contact Centres, Reception, Administration Assistant, Inbound call centres then this role could be for you!

You may currently be working as a Customer Service Representative, Customer Service Advisor, Aftercare Advisor, Insurance Advisor or a Customer Service Agent etc.

Don't miss out on this fantastic opportunity and APPLY ONLINE NOW!!

Contact
360 Resourcing Solutions
Posted
Reference
9986

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