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7,175 results

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Client Service/ Customer Service

Basic job
Recruiter
Equation Recruitment Ltd
Salary
Competitive
Location
Oxfordshire
Job term
Permanent
Job hours
Full time

We have an exciting opportunity in Bicester for a Client Service Representative on an initial 3 month contract with the possibility of going to a permanent. Our Blue Chip Client requires someone to work within a team of 4 representing the company through offering excellent customer service. The role requires some account management, order processing, liaising with the engineers.

Responsibilities Include :-

• To be responsible for ensuring all communication with Clients is consistent, professional, clear and effective
• Through working closely with the Business Account Managers understand the Clients’ Business to ensure that the most suitable service is offered to meet their requirements
• Maintain good technical knowledge the Companies products and competitor products
• Ensure good levels of communication and partnership with other teams, including Finance, Sales Order Processing, Credit Control and Streamline
• Ensure that all Client Service tasks such as registrations, emails/voicemails/faxes and collections are completed accurately and in a timely manner
• Manage any claims within the set time, follow up and maintain the database with progress
• Complete personal objectives as outlined in appraisal documents
• Any other ad hoc duties, as requested by the Line Manager
• Have an understanding of SAP CRM system and user responsibilities
You must have working knowledge of Microsoft Word and Excel, be a team player and work to targets and objectives. Full company familiarisation and formal training on products is provided.
For live job updates direct to your newsfeed like our page [contact details removed] alternatively visit [contact details removed]

Equation Recruitment is an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you to other suitable vacancies.

Contact
Cassia Smith
Posted
Reference
cs0414

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Customer Care Manager / Customer Service

Basic job
Recruiter
Networx Solutions
Salary
From £32,000 to £36,000 per year
Location
London
Job term
Contract
Job hours
Full time

Customer Care Manager / Customer Service
Central London
Salary £32,000- £36,000

2 year fixed term contract

Our client has an opportunity for a Customer Care Manager to join their team based in Central London. The key responsibility of this role will be to deliver the highest level of customer care to enquiries received by the building and property services team. You will fully resolve customer issues before these escalate to complaints and undertake projects as directed by the Head of Building and Property services.

You will communicate at all levels to deliver high quality appropriate responses and troubleshoot enquiries. Taking responsibility for updating complaints you will identify trends and patterns in data from the repairs surveys. They are looking for a forward thinker to make recommendations to senior management and highlight any contractor performance issues.

The successful candidate for this position will have previous experience in a similar role and be committed to delivering the highest level of customer service. You will have the ability to resolve customer issues and provide trend analysis whilst making recommendations for improvement. You will be responsible for managing and leading a small team so experience of this is essential. Delivering excellent results; you will make a positive contribution to deliver value for money and efficient savings. They are looking for a problem solver who can contribute with new ideas and inspire trust and respect by delivering quality work.

Contact
Sam Brown
Posted
Reference
NTXNG22230
Duration
2 year fixed term contract

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Customer Service Team Leader / Customer Services

Basic job
Recruiter
Networx Solutions
Salary
From £33,292 to £33,292 per year
Location
Stafford
Job term
Permanent
Job hours
Full time

Customer Service Team Leader / Customer Services
Acton Gate
Salary is £33,292.80

Our client currently has an opportunity for a Customer Service Team Leader to manage the Customer Service team based in Acton Gate. The Customer Services team provide a critical service for the group, answering over 100,000 calls per year.

The key responsibility of this role will be to ensure that all customers are provided with the highest quality of customer service, and that queries are resolved during the first call. You will ensure that performance in the team is managed appropriately and you will liaise with all areas of the business to ensure that Customer Services has the information necessary to provide an excellent service.

They are looking for an experienced manager who is also able to deal with calls that are escalated. You will be expected to build strong, robust relationships with the rest of the business. You will ensure that call data is analysed to fully understand performance, to highlight areas for improvement, and then to follow that through. Ensuring that all staff are recruited, trained, managed, appraised and developed; you will ensure staff maximise their full potential and deliver excellent services. A strong influencer you will have an impact on teams across the Organisation.

The successful candidate for this position will have previous experience of managing a team and conducting 1–2–1’s. Customer service focused you will ideally have recruitment experience and have the ability to motivate and inspire others. They are looking for the ideal candidate to demonstrate a “can do”, assertive approach and have previous experience of achieving performance targets. Working well within a team environment you will be a successful planner, understand how to manage projects, and work on your own initiative to achieve targets and goals.

Due to the nature of the role you will be flexible to cover office opening times on a rota basis.

Keywords: Customer Services / Customer Team Leader / Social Housing / Housing Association

Contact
Sam Brown
Posted
Reference
NTXMW23143

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Customer Services Officer / Customer Service Advisor

Basic job
Recruiter
Networx Solutions
Salary
From £10,535.82 to £10,535.82 per year + Salary £19,408.10 pro rata (£10,535.82 per annum)
Location
Stafford
Job term
Permanent
Job hours
Part time

Customer Services Officer / Customer Service Advisor
Acton Gate, Stafford
Salary £19,408.10 pro rata (£10,535.82 per annum)

Part Time 19 hours per week on a rota basis

Our client, a provider of a range of homes and services, is currently looking for a Customer Services Officer to join their team based in Acton Gate, Stafford. This is a part time position covering 19 hours per week on a rota basis.

This pivotal Customer Service role requires someone to provide an efficient and effective calls handling, reception and administration service.

The key responsibilities will include answering telephone calls to provide an immediate response; you will deal with enquiries and also take steps to put into action any service agreed with callers, dealing with tenants requests. You will provide cover for the reception area when required and, whilst being aware of all visitors entering and exiting the property, you will monitor the CCTV screen and report any suspicious incidents. Other responsibilities will include general clerical and administrative tasks.

The successful candidate for this role will have previous experience with volume call handling within a customer service environment. With strong I.T skills including Microsoft Word and Excel, you will be a good problem solver with an excellent telephone manner. A strong communicator, you will be clear and concise and will have the ability to handle difficult customers. With a flexible approach, you will work well to meet deadlines and be able to work under pressure.

Currently, the required working days are Wednesday, Thursday and Friday, however some flexibility is required as these may change to cover annual leave and sickness as necessary with two weeks’ notice.

Due to the nature of the role you must be able to cover 8am start on a Monday and 7pm finish on a Thursday on a rota basis.

Contact
Sam Brown
Posted
Reference
NTXYP22556

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Customer Service Administrator / Administration / Customer Service

Basic job
Recruiter
Networx Solutions
Salary
From £14,581 to £18,148 per year
Location
Blackburn with Darwen
Job term
Contract
Job hours
Full time

Customer Service Administrator / Administration / Customer Service
Blackburn
Salary £14,581 to £18,148 depending on skills
Maternity Leave Cover (minimum 9 months)

Our client has an opportunity for a Customer Service Administrator to join their team based in Blackburn. The key responsibility of the role will be to provide customer service to all of their clients and customers. You will provide telephone and email assistance and perform administrative duties throughout the department. They are looking for a team player to provide an impeccable and efficient service who will also process orders in a professional manner.

They are looking for the ideal candidate to be customer focussed and have previous customer service department experience. They are looking for an experienced Administrator who has experience of handling complaints by telephone, letter and email. You will have an excellent telephone manner and be a strong communicator both with written and verbal communication. A strong user of Microsoft Word you will also have a knowledge of Excel. Organised and working on your own initiative you will be a great problem solver and work on your own initiative with minimal supervision.

Contact
Sam Brown
Posted
Reference
NTXAW21709
Duration
9 Months

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Customer Service Adviser - Financial Services

Basic job
Recruiter
Simplified Recruitment
Salary
From £14,000 to £14,000 per year
Location
Wales
Job term
Permanent
Job hours
Full time

Job Title: Customer Service Adviser - Financial Services

Location: Nantgarw, Near Cardiff

Salary: £14,000 per Annum, Pro-rata

Working Hours: Between 8am and 8pm, Monday to Sunday.

Our client is on the lookout to recruit a Customer Service Adviser - Financial Services.

This permanent, 40 hour per week position is working on behalf of a government initiated service, providing money advice and information to the general public by telephone and via the web.

You will have a background in financial services, with a good understanding of topics such as debt, pensions, mortgages, savings and investments.

To apply, you must have:

- Experience of working in an area of finance, such as debt, banking mortgages insurance etc.

- Demonstrable Customer Service skills, preferably within a Contact Centre.

- Great IT skills.

- A flexible, `can-do` attitude.

- A commitment to accuracy and continuous improvement.

Please apply online with your CV and covering letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

Contact
Simplified Recruitment
Posted
Reference
SR1909530600bfb87b

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Customer Service Adviser - Financial Services

Basic job
Recruiter
Simplified Recruitment
Salary
From £14,000 to £14,000 per year
Location
Wales
Job term
Permanent
Job hours
Full time

Job Title: Customer Service Adviser - Financial Services

Location: Nantgarw, Near Cardiff

Salary: Starting from £14,000 per Annum

You will have a background in financial services, with a good understanding of topics such as debt, pensions, mortgages, savings and investments.

This permanent, 40 hour per week position is working on behalf of a government initiated service, providing money advice and information to the general public by telephone and via the web.

To apply, you must have:

- Experience of working in an area of finance, such as debt, banking mortgages insurance etc.

- Demonstrable Customer Service skills, preferably within a Contact Centre.

- Great IT skills.

- A flexible, `can-do` attitude.

- A commitment to accuracy and continuous improvement.

Hours of work will be between 8am and 8pm, Monday to Sunday.

Please apply online with your CV and covering letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

Contact
Simplified Recruitment
Posted
Reference
SR194793160088f551

Applied

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Customer Service Advisor

Standard job
Recruiter
demon tweeks Direct
Salary
Competitive
Location
Wrexham
Job term
Permanent
Job hours
Full time

Demon Tweeks are the market leader in parts and accessories for road and competition vehicles, motorcycles and cycles.

We are seeking a hardworking and dedicated member of staff to join our busy Customer Services Department to assist with customer enquiries and to offer after sales support.

Previous experience in a customer service or customer facing environment is essential. An active interest in cycling, motorsport, road tuning/modifying or motorcycling would be desirable. This is a permanent role offering full time hours. The shifts are Monday to Friday, working alternative Saturdays.

Please forward your CV along with a covering letter and including current salary details via Email.

Contact
Denise Anderson
Posted
Reference
224098522-02

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Customer Service Advisor

Basic job
Recruiter
Igloo Automotive
Salary
From £16,000 to £21,000 per year + On going work
Location
Coventry
Job term
Contract
Job hours
Full time

**CUSTOMER SERVICE ADVISOR - LOGISTICS - COVENTRY - £16,000 - £21,000**

Our client is an international logistics company looking to recruit a customer service advisor for our expanding team in Coventry.

You will have customer service experience with an analytical attitude and you will strive to deliver first class service to employees and customers. This is a fantastic opportunity for an independent and business driven person.

ROLE FOR A TRANSPORT ALLOCATOR

Delivering excellent customer service to both internal and external customers
Developing standards, policies and procedures regarding customer service
Being responsible for handling customers queries, issues and complaints
Promoting company to existing and potential clients
Managing collection of statistical information
Preparing and distributing reports to all departments
SKILLS NEEDED FOR A TRANSPORT ALLOCATOR

Active role model for others in terms of delivering first class customer service
Problem solver with proactive attitude and driven to deliver to high standards
Excellent communication skills and ability to handle any conflict in an effective way
Good analytical skills and very system orientated
Able to work under pressure and balance conflicting demands on available resources
Experience in a transport industry is an advantage
OUR CLIENT

Our client is an international logistics business and is looking to recruit a customer service advisor to join our expanding team in Coventry. Our Client is looking for a committed and driven to deliver candidate and in return is able to offer a secure, varied and rewarding career with excellent opportunities for future progression.

If you have the desired skills and experience, and would like to be considered for the Transport Allocator role, then please apply and ensure a word version of your CV is attached.

For more details please contact Paulina on [contact details removed] or [contact details removed]

Contact
Transport
Posted
Reference
CP CustAdvis 07/04
Duration
On going work

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Customer Service & Sales Assistant

Standard job
Recruiter
Emporia Red
Salary
From £14,000 to £20,000 per year + travel opportunities + growth potential
Location
Chelmsford
Job term
Permanent
Job hours
Full time

Customer Service & Sales Assistant, Chelmsford

Calling all Customer Service Assistants, Customer Service Advisors, Customer Service Team Leaders…

Are you looking for a change of scenery beyond Call Centres and Retail Shops?

Do you enjoy working with customers, but feel you’re not maximizing your potential?

Would you like to work in an environment where you can grow at your own pace?

At Emporia Red, an innovative marketing company in Chelmsford City Centre, we’re looking for people with exceptional customer service skills that have a desire to be the best! Forget about the past and start working towards your future as part of the fastest growing industry in the UK.

We have multiple openings involving:

* CUSTOMER SERVICE/ CLIENT RELATIONS
* SALES/ NEW CUSTOMER ACQUISITION
* MARKETING/ CLIENT REPRESENTATION
* BUSINESS DEVELOPMENT/ MANAGEMENT

Customer Service & Sales Assistants all start of learning basic new customer acquisition and client representation techniques. We provide our clients with a continual flow of new customers because we reach out to their target market in residential areas as a compliment to their existing media based advertising campaigns.

Our Support for Customer Service & Sales Assistants:

Since each individual’s success contributes to the company’s success, we offer everyone access to regular product-training workshops, conference calls, networking contacts and regional seminars hosted by industry experts! We also offer everyone the change to spend a voluntary day in the field with an experienced Customer Service & Sales Assistant before reaching a final decision. And, we offer everyone the chance to spend their first 3-5 days in the field alongside someone else to build their confidence and expand their comfort zones Plus, there’s always the option to spend additional time in the field alongside others polishing their skills when requested.

Customer Service & Sales Assistant Growth Opportunities:

Rapid growth opportunities are available because our industry is growing quickly and we have more client demand than we can handle. Our Business Development Programme helps prepare people to oversee their own team, their own clients and their own market. Graduates or those interested in Business Management are encouraged to ask about growth opportunities.

Customer Service & Sales Assistant Experience & Qualifications:

No specific experience is required because we offer product-training workshops and ongoing support. However, people with experience working with customers (i.e.: customer service, retail sales, hospitality, etc.) tend to succeed in these openings. We also welcome people with experience in sport, working in teams, leadership roles, etc because we operate in a performance-based industry.

Customer Service & Sales Assistant Requirements:

Applicants must be at least 18 years of age and eligible to work in the UK on a self-employed basis. Our office is in Chelmsford City Centre and you’ll need to be able to travel to and from the office to and from meeting your customers. Your earnings will be based on results because our clients only pay us for the new customers we provide. No previous sales or management experience is required because we offer product-training workshops and ongoing support.

Send your CV through the online application process today for immediate consideration!

Contact
Chelsie
Posted
Reference
ER Fish4 CS

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