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8,163 results

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Client Service/ Customer Service

Basic job
Recruiter
Equation Recruitment Ltd
Salary
Competitive
Location
Oxfordshire
Job term
Permanent
Job hours
Full time

We have an exciting opportunity in Bicester for a Client Service Representative on an initial 3 month contract with the possibility of going to a permanent. Our Blue Chip Client requires someone to work within a team of 4 representing the company through offering excellent customer service. The role requires some account management, order processing, liaising with the engineers.

Responsibilities Include :-

• To be responsible for ensuring all communication with Clients is consistent, professional, clear and effective
• Through working closely with the Business Account Managers understand the Clients’ Business to ensure that the most suitable service is offered to meet their requirements
• Maintain good technical knowledge the Companies products and competitor products
• Ensure good levels of communication and partnership with other teams, including Finance, Sales Order Processing, Credit Control and Streamline
• Ensure that all Client Service tasks such as registrations, emails/voicemails/faxes and collections are completed accurately and in a timely manner
• Manage any claims within the set time, follow up and maintain the database with progress
• Complete personal objectives as outlined in appraisal documents
• Any other ad hoc duties, as requested by the Line Manager
• Have an understanding of SAP CRM system and user responsibilities
You must have working knowledge of Microsoft Word and Excel, be a team player and work to targets and objectives. Full company familiarisation and formal training on products is provided.
For live job updates direct to your newsfeed like our page [contact details removed] alternatively visit [contact details removed]

Equation Recruitment is an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you to other suitable vacancies.

Contact
Cassia Smith
Posted
Reference
cs0414

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Customer Care Manager / Customer Service

Basic job
Recruiter
Networx Solutions
Salary
From £32,000 to £36,000 per year
Location
London
Job term
Contract
Job hours
Full time

Customer Care Manager / Customer Service
Central London
Salary £32,000- £36,000

2 year fixed term contract

Our client has an opportunity for a Customer Care Manager to join their team based in Central London. The key responsibility of this role will be to deliver the highest level of customer care to enquiries received by the building and property services team. You will fully resolve customer issues before these escalate to complaints and undertake projects as directed by the Head of Building and Property services.

You will communicate at all levels to deliver high quality appropriate responses and troubleshoot enquiries. Taking responsibility for updating complaints you will identify trends and patterns in data from the repairs surveys. They are looking for a forward thinker to make recommendations to senior management and highlight any contractor performance issues.

The successful candidate for this position will have previous experience in a similar role and be committed to delivering the highest level of customer service. You will have the ability to resolve customer issues and provide trend analysis whilst making recommendations for improvement. You will be responsible for managing and leading a small team so experience of this is essential. Delivering excellent results; you will make a positive contribution to deliver value for money and efficient savings. They are looking for a problem solver who can contribute with new ideas and inspire trust and respect by delivering quality work.

Contact
Sam Brown
Posted
Reference
NTXNG22230
Duration
2 year fixed term contract

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Customer Service Team Leader / Customer Services

Basic job
Recruiter
Networx Solutions
Salary
From £33,292 to £33,292 per year
Location
Stafford
Job term
Permanent
Job hours
Full time

Customer Service Team Leader / Customer Services
Acton Gate
Salary is £33,292.80

Our client currently has an opportunity for a Customer Service Team Leader to manage the Customer Service team based in Acton Gate. The Customer Services team provide a critical service for the group, answering over 100,000 calls per year.

The key responsibility of this role will be to ensure that all customers are provided with the highest quality of customer service, and that queries are resolved during the first call. You will ensure that performance in the team is managed appropriately and you will liaise with all areas of the business to ensure that Customer Services has the information necessary to provide an excellent service.

They are looking for an experienced manager who is also able to deal with calls that are escalated. You will be expected to build strong, robust relationships with the rest of the business. You will ensure that call data is analysed to fully understand performance, to highlight areas for improvement, and then to follow that through. Ensuring that all staff are recruited, trained, managed, appraised and developed; you will ensure staff maximise their full potential and deliver excellent services. A strong influencer you will have an impact on teams across the Organisation.

The successful candidate for this position will have previous experience of managing a team and conducting 1–2–1’s. Customer service focused you will ideally have recruitment experience and have the ability to motivate and inspire others. They are looking for the ideal candidate to demonstrate a “can do”, assertive approach and have previous experience of achieving performance targets. Working well within a team environment you will be a successful planner, understand how to manage projects, and work on your own initiative to achieve targets and goals.

Due to the nature of the role you will be flexible to cover office opening times on a rota basis.

Keywords: Customer Services / Customer Team Leader / Social Housing / Housing Association

Contact
Sam Brown
Posted
Reference
NTXMW23143

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Customer Services Officer / Customer Service Advisor

Basic job
Recruiter
Networx Solutions
Salary
From £10,535.82 to £10,535.82 per year + Salary £19,408.10 pro rata (£10,535.82 per annum)
Location
Stafford
Job term
Permanent
Job hours
Part time

Customer Services Officer / Customer Service Advisor
Acton Gate, Stafford
Salary £19,408.10 pro rata (£10,535.82 per annum)

Part Time 19 hours per week on a rota basis

Our client, a provider of a range of homes and services, is currently looking for a Customer Services Officer to join their team based in Acton Gate, Stafford. This is a part time position covering 19 hours per week on a rota basis.

This pivotal Customer Service role requires someone to provide an efficient and effective calls handling, reception and administration service.

The key responsibilities will include answering telephone calls to provide an immediate response; you will deal with enquiries and also take steps to put into action any service agreed with callers, dealing with tenants requests. You will provide cover for the reception area when required and, whilst being aware of all visitors entering and exiting the property, you will monitor the CCTV screen and report any suspicious incidents. Other responsibilities will include general clerical and administrative tasks.

The successful candidate for this role will have previous experience with volume call handling within a customer service environment. With strong I.T skills including Microsoft Word and Excel, you will be a good problem solver with an excellent telephone manner. A strong communicator, you will be clear and concise and will have the ability to handle difficult customers. With a flexible approach, you will work well to meet deadlines and be able to work under pressure.

Currently, the required working days are Wednesday, Thursday and Friday, however some flexibility is required as these may change to cover annual leave and sickness as necessary with two weeks’ notice.

Due to the nature of the role you must be able to cover 8am start on a Monday and 7pm finish on a Thursday on a rota basis.

Contact
Sam Brown
Posted
Reference
NTXYP22556

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Customer Services Officer / Customer Services / Admin

Basic job
Recruiter
Bluetownonline Ltd
Salary
From £16,000 to £18,000 per year
Location
Finchley Church End
Job term
Permanent
Job hours
Full time

Job Title: Customer Services Officer

Location: Finchley, North London, (N12)

Salary: £16,000 - 18,000 per annum (DOE) + Benefits

Hours of work: Core hours 37.5 per week (including 1 Saturday in 4 - day off in lieu) but flexibility is required for this responsible position.

Our client is a well-known and trusted travel company in the UK, they specialise in the operation of inclusive holidays and flights mainly in Europe. Over half a million holiday makers travel with our client yearly ranking them one of the top five UK tour operators. Using the latest technology our client now brings its holidays to the whole of the United Kingdom via virtually all retail travel agents in the high street and to their customers' own homes and mobile devices via the internet.

Job Role:

Our client is recruiting for a Customer Service officer to provide Customer Service Support within the department to external customers.

Your Main Duties and Responsibilities will be:

* Understanding the terms and conditions of booking and being fully conversant with all products available.
* Handling calls with customers and agents on a rota basis.
* Dealing with pre-departure issues such as flight changes and accommodation changes and effectively resolving any queries that arise.
* Dealing with in-resort and post departure queries and issues and resolving where possible.
* Corresponding with customers by email and letter, actioning and resolving any problems accordingly.
* Production of statistical reports.
* Using the Customer Service software programme and the in-house system (ATOP) to record all interactions with customers.
* General administration duties.

Benefits:

* Concession on holidays (after 1 years' service).
* BUPA scheme.
* 20 Days Holiday + Bank Holidays.

To apply for this role please select the APPLY button to send your CV.

(KEYWORDS: Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin)

Contact
Administration Support
Posted
Reference
CORN

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Customer Service Administrator / Administration / Customer Service

Basic job
Recruiter
Networx Solutions
Salary
From £14,581 to £18,148 per year
Location
Blackburn with Darwen
Job term
Contract
Job hours
Full time

Customer Service Administrator / Administration / Customer Service
Blackburn
Salary £14,581 to £18,148 depending on skills
Maternity Leave Cover (minimum 9 months)

Our client has an opportunity for a Customer Service Administrator to join their team based in Blackburn. The key responsibility of the role will be to provide customer service to all of their clients and customers. You will provide telephone and email assistance and perform administrative duties throughout the department. They are looking for a team player to provide an impeccable and efficient service who will also process orders in a professional manner.

They are looking for the ideal candidate to be customer focussed and have previous customer service department experience. They are looking for an experienced Administrator who has experience of handling complaints by telephone, letter and email. You will have an excellent telephone manner and be a strong communicator both with written and verbal communication. A strong user of Microsoft Word you will also have a knowledge of Excel. Organised and working on your own initiative you will be a great problem solver and work on your own initiative with minimal supervision.

Contact
Sam Brown
Posted
Reference
NTXAW21709
Duration
9 Months

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Customer Service Adviser - Financial Services

Basic job
Recruiter
Simplified Recruitment
Salary
From £14,000 to £14,000 per year
Location
Wales
Job term
Permanent
Job hours
Full time

Job Title: Customer Service Adviser - Financial Services

Location: Nantgarw, Near Cardiff

Salary: £14,000 per Annum, Pro-rata

Working Hours: Between 8am and 8pm, Monday to Sunday.

Our client is on the lookout to recruit a Customer Service Adviser - Financial Services.

This permanent, 40 hour per week position is working on behalf of a government initiated service, providing money advice and information to the general public by telephone and via the web.

You will have a background in financial services, with a good understanding of topics such as debt, pensions, mortgages, savings and investments.

To apply, you must have:

- Experience of working in an area of finance, such as debt, banking mortgages insurance etc.

- Demonstrable Customer Service skills, preferably within a Contact Centre.

- Great IT skills.

- A flexible, `can-do` attitude.

- A commitment to accuracy and continuous improvement.

Please apply online with your CV and covering letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

Contact
Simplified Recruitment
Posted
Reference
SR1909530600bfb87b

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Project Services Customer Service Advisor

Standard job
Recruiter
B&Q Plc
Salary
From £14,000 to £16,000 per year
Location
Doncaster
Job term
Permanent
Job hours
Full time

It's our job to help customers create better homes and better lives. It could be yours, too.

Project Services Advisor

Store Support Office, Southampton, 37.5 hours

£14,000 to £16,000 + Pension, Bonus, BUPA, ShareSave, 6.6 weeks holiday

As a B&Q Project services advisor, you'll work in our contact centre to manage our customers DIY projects and maximise sales through great customer service. In this role, you will have the opportunity to represent B&Q by providing inspirational service and exceeding customers' expectations through pro-active management of their projects.

Preferably, you'll have experience of working in a contact centre environment with a focus on maximising sales. Previous experience in customer service is essential and you'll need to demonstrate effective communication and influencing skills.

On a day to day basis, you'll answer incoming calls and make outgoing calls providing information and quotes on our products and services; you'll complete survey requests, arrange tradesmen to carry out work, take payments and provide our customers with updates ensuring they are satisfied with the work and products provided. By highlighting trends to the data and insights team you'll play a key part in improving the customer experience.

You'll be working closely with our stores, so you'll need great communication skills and the ability to build good working relationships across all areas of the business. You'll need a methodical approach to your work and have the ability to work on multiple projects simultaneously. Good attention to detail and a high level of organisation is essential to this role. You'll need to be confident in using Microsoft office programmes, but don't worry if you don't know all the answers just yet though, you'll be given the right training to build your skills and knowledge of our systems.

At B&Q, our core purpose is to create BetterHome, Better Lives. We've helped more people make the most of their homes than anyone else, and we like to think we do the same for careers Our policy to promote from within creates a unique culture at B&Q, where people are not just given the chance to thrive, but the support they need to make it a reality. This is your opportunity to make a mark in a fast-paced and highly rewarding business. Join us and build a career you can be proud of.

You can do it.

More about Careers at B&Q

With over 350 stores in theUKandIrelandand our Store Support Office inSouthampton, we're a local employer for many. Part of the Kingfisher Plc,Europe's leading DIYHomeImprovement retailer, the group employs over 78,000 people worldwide and has an annual revenue of over £10 billion.

We're committed to putting our people at the heart of our business and are proud that we were the first retailer in the world to win theGallupworldwide award for outstanding Employee Engagement, picking up the award for five consecutive years.

We know that Corporate Social Responsibility is important to you and that you'll want to know we are doing business responsibly and safeguarding the resources of our planet for the future. In 2007, B&Q committed to become a One Planet business and to help our customers achieve One PlanetHomes. This commitment encompasses policies for sustainability in our approach to carbon, waste, water and timber to name a few. We have since been honoured with theUK's most prestigious business award, the Queens Award, for our work in creating a more sustainable business and helping people improve the sustainability of their homes.

Contact
N/A
Posted
Reference
1400003469

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Financial Customer Services

Basic job
Recruiter
One Recruitment Associates
Salary
From £8.50 to £8.50 per hour
Location
Edinburgh
Job term
Permanent
Job hours
Full time

Customer Services x 8

We are recruiting on behalf of a based in Edinburgh for their Customer Service Team.

You will be responsible for delivering a superior customer service.

Key responsibilities will include:

Delivering a first class customer service at all times by building relationships based on trust and integrity

Listening to customers, understanding their needs and working with them to address their concerns and agree the appropriate solution

Updating customer details on systems, and relaying information effectively to customers.

We are looking for candidates who have strong customer service skills as well are looking for a long term permanent career.

To be considered for this position you must be able to work a flexible shift pattern, and pass a full credit check and provide references for 3 years.

Call us now on [contact details removed] for immediate starts

Contact
Karen Brady
Posted
Reference
fincustser

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Customer Services x 9

Basic job
Recruiter
One Recruitment Associates
Salary
From £8.50 to £8.50 per hour
Location
Edinburgh
Job term
Permanent
Job hours
Full time

Customer Services x 9

We are recruiting on behalf of a based in Edinburgh for their Customer Service Team.

You will be responsible for delivering a superior customer service.

Key responsibilities will include:

Delivering a first class customer service at all times by building relationships based on trust and integrity

Listening to customers, understanding their needs and working with them to address their concerns and agree the appropriate solution

Updating customer details on systems, and relaying information effectively to customers.

We are looking for candidates who have strong customer service skills as well are looking for a long term permanent career.

To be considered for this position you must be able to work a flexible shift pattern, and pass a full credit check and provide references for 3 years.

Call us now on [contact details removed] for immediate starts

Contact
Sam Steven
Posted
Reference
2000229

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