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Support Services Administrator

Basic job
From £18,000 to £20,000 per year + 13% flexible benefits package
Job term
Job hours
Full time

An exciting opportunity is available for an experienced Support Services Administrator to join the leading independent and vendor neutral expert in non-permanent staffing solutions. Based in Knutsford, Cheshire the successful Support Services Administrator will earn £18,000 - £20,000 along with a flexible benefits package. There will be an opportunity for work on days, backs (afternoons), nights and weekends as the company is moving to a 24hr operation.

As a welcome member of the Support Services department the Support Services Administrator will be responsible for providing high quality helpdesk support for clients, agencies and colleagues, ensuring the highest standards of customer care and professionalism are maintained at all times. As a Support Services Administrator you will report to the Support Services Manager and your main duties will include:

• Develop positive working relationships with clients, agencies and colleagues offering support where applicable
• Respond quickly and efficiently to and resolve internal and external queries sent via email, telephone and the ‘live chat’ facility in a professional and polite manner
• Maintain confidentiality and to ensure that confidential matters are not discussed in front of visitors, staff, and colleagues
• Log all telephone calls and email requests via the ticketing system and action within 2 working days
• Provide first line support on all company web-based software solutions
• Provide end user training in person, or via web based solution (i.e. Webex) where necessary
• Maintain all internal databases
• Show a good knowledge of all company facilities & answer client questions in a prompt & efficient manner

The successful Support Services Administrator will possess the following skills and experience:

• Excellent telephone skills and great attention to detail
• Able to prioritise a busy workload and work well under pressure
• PC literate with great numeracy skills and excellent written & verbal communication
• Conversant with all products within Microsoft Office, specifically Excel
• Capable of working as part of a team as well as on your own
• Able to communicate effectively and co-operate with colleagues and management
• Use your own initiative and be self-motivated
• Experience within a Customer Service environment
• Well presented at all times

If you are interested in the Support Services Administrator vacancy please send your CV along with a covering letter explaining why you believe you are suitable for the position.

Glen Anderson
AAJ-10292 19


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