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6 results

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Support Analyst, 1st, 2nd Line Support

Basic job
Recruiter
Applitracker Limited
Salary
From £140 to £200 per year
Location
Woking
Job term
Contract

Support Analyst, 1st, 2nd Line Support

SQL, Technical Support, Customer Service, 1st Line, 2nd Line

Excellent opportunity to be on the frontline of an established financial organisation. You will be responsible for the company's Business Systems Department, which is viewed as the single central point of contact for all IT products and services.

The main responsibilities of this role will involve you working as part of a dedicated team who is relied up on as the first point of contact for logging incidents and service requests received via phone, email, Intranet/Internet or through pro-active system monitoring and where possible resolve on first contact.

Key Skills & Experience -
- 1st/2nd Line Support
- Excellent Microsoft Office suite knowledge
- Strong SQL knowledge
- Proven Desktop Support experience including software and hardware products such as Windows XP, Outlook, Internet Explorer, Office 2003/2010, Dell PCs/laptops, and network printers
- Excellent Telephone Manner
- Ability to work a flexible schedule, extended hours, and occasional weekends

This role would suite someone who works well as part of a team, an excellent communicator and likes been the go to person with in an IT department.

Contact
Paul Benson
Posted
Reference
AW-SuppCon

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Mac Post Production & System Administrator

Basic job
Recruiter
Eligo Recruitment Ltd
Salary
From £32,000 to £40,000 per year + benefits
Location
King's Cross
Job term
Permanent
Job hours
Full time

Apple Mac OSX Post Production Engineer and System Administrator - Xsan, Isilon Storage Cluster, Baselight, Flame, Mac Servers, Nuke, Smoke, OSX, Final Cut Pro, VFX, Mac OSX System Administration.

Apple Mac Post Production Engineer and Mac System Administrator - Xsan, Isilon Storage Cluster, Baselight, Flame, Mac Servers, Nuke, Smoke, OSX, Final Cut Pro, VFX responsible for supporting Post Production suites and infrastructure including Isilon Storage Cluster, OSX Servers, Workstations, Network Equipment including Firewalls – Sonicwall, VMware and Backups/Snapshots. Responsible for VFX infrastructure including Baselight, Flame, Nuke, Smoke, Final Cut Pro, After Effects, FCP, Apple Pro Apps.

Apple Mac OSX Post Production Engineer and Mac Systems Administrator to ensure the smooth running and front line support of all systems.

- Ongoing maintenance of production workstations.
- Maintenance of XSAN and Isilon Storage Cluster environment.
- Manage backup schedule and daily tape rotations.
- Support for teams using Final Cut Studio, Adobe CS applications, Nuke, various 3D applications.
- Sonicwall Firewalls
- Advanced Mac OS X Server
- Apple XSAN2
- Open/Active Directory integration
- Apple Remote Desktop (remote desktop support)
- Knowledge and understanding of post-production engineering terms and practices
- Knowledge and understanding of video formats and codecs
- Apple Pro Apps
- Backup/Archive Administration
- Transcoding Integration and Administration (Episode Engine, Sorenson, Compressor etc)

Prestigious Mac OSX Post Production House Studio and edit suite environment - exciting media role combining Post Production Engineer and Mac OSX System Administrator responsibilities - reporting jointly to Post Production Director and Mac Systems IT Manager.

• Ensure systems run reliably according to Production & Business needs.
• Responsible for infrastructure including Isilon Storage Cluster, OSX Servers, Workstations, Network Equipment (including Firewalls – Sonicwall), VMware and Backups/Snapshots etc.
• Responsible for VFX infrastructure including Baselight, Flame
• Direct support of end users, workstation deployment, monitor calibrations, general IT issues
• Develop and enhance all stages of the pipeline
• Installation, deployment and troubleshooting of common VFX tools and internally developed tools including Baselight, Flame, After Effects & FCP
• Integrate off the shelf and custom applications into production pipelines
• Keep abreast of latest developments in VFX products and practices
• Work with artists and producers to understand individual projects to serve as an expert resource and advise on technology related issues and ways to streamline workflows and deliver jobs within budget and technical limitations.

Apple Mac Post Production Engineer and System Administrator - Xsan, Isilon Storage Cluster, Baselight, Flame, Mac Servers, Nuke, Smoke, OSX, Final Cut Pro, VFX responsible for supporting Post Production suites and infrastructure including Isilon Storage Cluster, OSX Servers, Workstations, Network Equipment including Firewalls – Sonicwall, VMware and Backups/Snapshots. Responsible for VFX infrastructure including Baselight, Flame, Nuke, Smoke, Final Cut Pro, After Effects, FCP, Apple Pro Apps.

Smooth running and front line support of all systems.
- Ongoing maintenance of production workstations.
- Maintenance of XSAN and Isilon Storage Cluster environment.
- Manage backup schedule and daily tape rotations.
- Support for teams using Final Cut Studio, Adobe CS applications, Nuke, various 3D applications.
- Sonicwall Firewalls
- Advanced Mac OS X Server
- Apple XSAN2
- Open/Active Directory integration
- Apple Remote Desktop (remote desktop support)
- Knowledge and understanding of post-production engineering terms and practices
- Knowledge and understanding of video formats and codecs
- Apple Pro Apps
- Backup/Archive Administration
- Transcoding Integration and Administration (Episode Engine, Sorenson, Compressor etc)

Mac Post Production Engineer and System Administrator - Xsan, Isilon Storage Cluster, Baselight, Flame, Mac Servers, Nuke, Smoke, OSX, Final Cut Pro, VFX


Smooth running and front line support of all systems.
- Ongoing maintenance of production workstations.
- Maintenance of XSAN and Isilon Storage Cluster environment.
- Manage backup schedule and daily tape rotations.
- Support for teams using Final Cut Studio, Adobe CS applications, Nuke, various 3D applications.
- Sonicwall Firewalls
- Advanced Mac OS X Server
- Apple XSAN2
- Open/Active Directory integration
- Apple Remote Desktop (remote desktop support)
- Knowledge and understanding of post-production engineering terms and practices
- Knowledge and understanding of video formats and codecs
- Apple Pro Apps
- Backup/Archive Administration
- Transcoding Integration and Administration (Episode Engine, Sorenson, Compressor etc)

Contact
Anne Rooke
Posted
Reference
J7912

Applied

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Service Desk Analyst -1st/2nd Line, ITIL, SQL,-London-£22K+

Basic job
Recruiter
Langley James Ltd
Salary
Competitive + benefits and training
Location
The City
Job term
Permanent
Job hours
Full time

Service Desk Support Analyst -1st/2nd Line, ITIL, SQL, - London - up to £24k



Experienced 1st/2nd Line Service Desk Support Analyst required by an award winning provider of desktop and mobile software solutions based in Central London. The Company have been experiencing a sustained period of growth and this is a fantastic opportunity to join a new team at the outset and hence play key role in shaping its future.



With an emphasis on customer service and continuous improvement, the successful candidate will be supporting up to 450 users across multiple sites. The ability to use your common sense with the added ability to adhere closely to policies and procedures is essential to this role.



With proven customer service skills and an ability to work under pressure; the idea candidate will possess the maturity to handle confidential information on a daily basis and will be confident and outgoing as this is a very customer facing role.



Desirable Skills/Qualifications

* MCDST - Microsoft Certified Desktop Support Technician
* ITIL Foundation
* Basic SQL knowledge
* Investigation and diagnostic skills



The successful candidate will ideally have demonstrable experience of 1st/2nd or even 3rd Line Support within a service focused environment. You will be instrumental in the development and documentation of new internal processes to support a continually improving service to the business



In return, the Company are offering a starting salary of £22k+ with generous benefits and fantastic training programme.



If you are looking for your next challenge and want to been involved right from the start with this new team and therefore have complete control of your career potential, apply now.

Contact
Langley James Limited
Posted
Reference
LR-LJ7783

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Apple Mac OSX 1st and 2nd line IT Support

Basic job
Recruiter
Eligo Recruitment Ltd
Salary
From £21,000 to £23,000 per year + discretionary annual bonus & benefits
Location
London
Job term
Permanent
Job hours
Full time

Apple Mac 1st and 2nd Line IT Support Analyst

OSX 10.6, 10.7, 10.8, 10.9 and Adobe Creative Suite, Microsoft Office on OSX, Good troubleshooting skills. Good understanding of general IT including computer networks, experience of resolving issues as part of an IT team, experience of using, configuring and troubleshooting Mac desktops and laptops including:

-OSX 10.5 - 10.8
-Apple Mail and iCal
-Mac Office Suite


Award winning agency in Central London seeking a good Mac 1st/2nd line IT Support Analyst to join their IT support team. This is a fantastic place to work plus exciting benefits package AND it is a hugely sociable environment! Joining a friendly and talented Mac IT Manager there are great opportunities for learning, individual training and progression. This agency has an impressive client list which adds to the list of fringe benefits not to mention the CV!

It is a fast paced agency environment and they require a Mac support individual to work with and for the existing IT Manager – in summary you will be working as part of small team supporting IT users, some of whom travel regularly and may require remote support.The role will be first point of contact for IT issues and will be responsible for liaising with users, documenting reported issues, and following to resolution.

For the right candidate there is great development potential within the business, the role will take charge of a number of IT projects and you will also work as part of a team on others.The team gets involved in a wide variety projects so we are looking for someone who will be enthusiastically involved in the smooth running of the business. The office has a vibrant social scene including the option to attend many exciting events.


The Role

Apple Mac IT Desktop Support Analyst providing 1st / 2nd line (face to face) Apple Mac OSX IT support to users on a day to day basis.
-Setting up new Apple Macintosh OSX users.
-iPhone support to users (iOS).
-Managing and maintaining all AV equipment. Ensuring meeting rooms are fully functional, and computers in all boardrooms all have the latest and necessary applications
-Managing / maintaining client machine backups.
-Providing support to Video and Web conferencing.
- Taking ownership of users’ issues and identifying appropriate solutions to resolve incidents.
-Keeping up to date on new technology trends.

Joining a team as Mac 1st and 2nd line IT Support Analyst you will be proving Mac focused IT support to users in a predominantly Apple Mac creative environment. Fantastic place to work – around 50 users – sociable and friendly environment. Casual dress (jeans and t-shirts), relaxed feel. This is a very hands-on role. You will be building relationships with users including setting up new starters. It is mainly face-to-face support – there is not much if any remote support – it is all about mingling, meeting people and gaining trust.

It is a busy role and you have to have a good manner with demanding creative users with strict deadlines – it is a very open plan, flat structure, dynamic media environment.
You must be open, approachable and a brilliant communicator – no techies who only speak techy speak required here!


Knowledge and Skills Required
Knowledge of OSX 10.5, 10.6, 10.7, 10.8, 10.9 and Adobe Creative Suite
Thorough knowledge of Microsoft Office on OSX
Good troubleshooting skills
Good communication skills and the ability to use own initiative.

The Candidate

• Able to prioritise multiple tasks and perform under pressure.
• Problem-solving capacity, identifying causes and suggesting innovative solutions.
• Able to communicate clearly and authoritatively verbally, whether face to face or on the phone.
• Be proactive

The Reward
In return as Mac 1st/2nd Line IT Support Analyst you will receive an excellent remuneration package including a salary of up to £23k and discretionary bonus and excellent benefits. Our client also offers excellent genuine career prospects.
If this role is of interest please email your CV.
Visit our website now at [contact details removed] to view similar positions.

What's in it for you?
-Join a growing dynamic media agency in Central London at the cutting edge of media communications.
-Enormous career potential and room to both learn and grow


Mac 1st and 2nd Line IT Support Analyst

OSX 10.5, 10.6, 10.7, 10.8, 10.9 and Adobe Creative Suite, Microsoft Office on OSX, good troubleshooting skills.

Apple Mac IT Desktop Support Analyst providing 1st / 2nd line (face to face) Apple Mac OSX IT support to users on a day to day basis.
-Setting up new Apple Macintosh OSX.

Contact
Anne Rooke
Posted
Reference
J6788

Applied

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2nd Line Desktop/Windows Support - Active Directory,

Basic job
Recruiter
NFP Group
Salary
Competitive + Excellent Bonus + Benefits
Location
London
Job term
Permanent
Job hours
Full time

2nd Line Desktop/Windows Support - GAIN FINANCE - CAREER DEFINING ROLE! - London.

2nd Line, Desktop Support Engineer required by leading Boutique finance organisation based in the heart of the City. The skills we are lookign for include: Windows, Active Directory, Office & Blackberry support. These guys operate within a very slick international operation, providing key data feeds and market Info to ALL International Banks and Trading houses.

They are very specific with what they are looking for from this new team member. In no particular order we're looking for:

Technical - hands on experince with Windows Server XP/7/8, Office 2010, Active Directory, Blackberry & iOS support. These MUST be your key strengths and you need to be able to hit the ground running with these 4 skills:

1) Character - confident, friendly character with strong communication and people skills.

2) Experienced working in a pressurised environment - by this I mean fast-paced where you have to prioritise work/problems quickly without hiding behind any sort of ticketing system.

3) Motivated - this is a career defining role for the right person. If you're just looking for a job then this won't be for you if you're looking to put a stamp on your career and shine then you need to get in touch with me straight away.

4) Experienced working in a small/medium sized firm. There are 150 people in this team - they don't want someone who has worked in a 20,000 strong firm - we need people who have worked in a small dedicated support team supporting between 100-500 users (any more will be deemed as too large).


I have a full and very detailed spec available for this role. PLEASE get in touch with me ASAP if you like the sound of this position. I am contactable via email on [contact details removed] or by phone on [contact details removed] .

No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. First Point IT are an equal-opportunity employer and do not discriminate against these or any other class protected by applicable law.

Contact
Daniel Bennett
Posted
Reference
2nd Line Windows.

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2nd Line Desktop Engineer

Basic job
Recruiter
Recruitment Genius
Salary
Competitive
Location
London
Job term
Permanent
Job hours
Full time

Position: Desk side Engineer
Location: London
Salary: £24,000 to £26,000

Role:

We’re looking for an experienced and qualified Desktop Engineer to join a young and dynamic Team; this IT support business is outsourcing, servicing a broad spectrum of small to medium sized companies across a wide range of vertical markets.

The role will be based from their London office with frequent visits to customer sites situated in and around London. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected.

Candidates are required to have strong analytical and technical skills, good interpersonal skills and be a team player, with a proven desire and ability to quickly pickup new processes and technologies. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.

Technical Knowledge/Experience:

- Should have at least 3 years’ experience in an 2nd line IT Support role
- Microsoft desktop operating systems and applications
- Strong Local & Wide Area networking skills including configuration of switches & routers
- Mac Desktop and Server knowledge and experience
- Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
- Mobile devices including Blackberry/iPhone/Android

Desirable qualifications/requirements:

- MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
- Citrix CCA
- ITIL based methodologies
- Apple MAC (Mac OS X Certifications)
- Cisco exposure
- ITIL Foundation V3

Behavioural Skills:

- Effective problem solving and troubleshooting skills.
- Proactive attitude and ability to work assigned tasks with little or no daily supervision.
- Good communication both verbal and written
- Active listening and support of the site team objectives are imperative
- Ability to prioritize tasks appropriately and make sound decisions in pressurized environments and to tight deadlines
- Flexibility and capable of adapting to a changing and evolving environment to meet business needs.
- The ability to adapt and show great flexibility under testing circumstances
- Must have the knowledge, flexibility and capability to be able to support various businesses in and around London within a very short period of time
- The ability to self-manage, as well as work in affectivity in a tight knit Team

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else, we only charge the employer £199 or less to recruit you (job seekers never pay anything). This low price means there is a clear incentive for the employer to give your application priority.

Contact
No Contact
Posted
Reference
00012104

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