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Customer Service Centre Team Leader / Customer Service

Basic job
Recruiter
Networx Solutions
Salary
From £22,080 to £25,056 per year
Location
Coalville
Job term
Permanent
Job hours
Full time

Customer Service Centre Team Leader / Customer Service
Coalville,
Salary £22,080 – £25,056

35 hours per week
BUPA cash plan
34 days annual leave per annum to include statutory days

Our client is looking for a flexible, enthusiastic and committed individual to join their Customer Service Centre team. Your duties will include the day to day operation of the customer service centre including line management responsibility in conjunction with their current Team Leaders.

You will provide the team with advice, guidance and support demonstrating strong customer care skills. Additional management responsibilities will include recruitment and selection, conducting Call Quality Assessments and staff resource planning.

The ideal candidate will be educated to GCSE Level and have experience of working closely with customers. You will need substantial experience of staff and team supervision ideally within a contact centre environment with strong IT skills. Experience of telephone coaching, performance monitoring and workload management is essential.

Keywords: Customer Service / Housing Association / Call Centre / Contact Centre Manager / Social Housing / Team Leader / Supervisor

Contact
Sam Brown
Posted
Reference
NTXMG21033

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Customer Service / Sales Advisors

Standard job
Recruiter
SRL Recruitment
Salary
Competitive + Average Earnings
Location
United Kingdom
Job term
Contract
Job hours
Full time

Based in the city centre our client is currently recruiting due to our recent European expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude.

The Key attributes we are looking for are;
- Positive and proactive attitude
- Professional Manner
- High customer service standards

Previous Experience in Sales or Customer Service is not required as you will have access to full client and product specific training; however previous retail, call centre, customer service or sales experience is welcome. This is a great opportunity to gain experience in this sector.

What we offer;

We currently are recruiting for two of our recruitment programmes, firstly, our sales and customer service programme. Key aspects here include;
- Generating new customer base for our clients
- Working with an enthusiastic team and the chance to be your own boss
- Working towards collective and individual targets
- Customer Service
- Sales Acquisition.

Secondly, we are recruiting for our Business Development Programme. This is a unique opportunity for individuals to progress through our company based purely on individual merit and results. If you are someone who is self-motivated and serious about your own career, this would be more suitable for you. Recognition for hard work is given with excellent uncapped commissions and incentives as earnings.

The opportunity involves;
- Client / Customer Service/ Sales / Full product training
- Working alongside like-minded individuals and a great social calendar
- Access to learn with a successful and established team
- Travel opportunities

We are currently holding appointments on a first come, first served basis, so send your CV to our recruitment team today and we will contact you with our next availability.


Previous experience in the following may be relevant but not essential:
Sales, Customer Service, Marketing, Business Development, Sales Team Leader, Sales Management, Campaign Sales, Product Sales, Tele Sales. Sales Trainer, Sales Trainee.

Please note we are NOT SRL Sales Recruitment Ltd, this is a different firm, please call us on [contact details removed] if you would like to discuss this advert.

Contact
SRL Recruitment Ltd
Posted
Reference
NAT

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Customer Services Operations Coordinator / Customer Service Advisor / Logistics / Distribution

Basic job
Recruiter
Networx Solutions
Salary
Competitive
Location
Bolsover
Job term
Permanent
Job hours
Full time

Customer Services Operations Coordinator / Customer Service Advisor / Logistics / Distribution
Alfreton, Derbyshire
£Competitive Salary

Our client is the market leader in chilled food and drink distribution.

They have been at the leading edge of chilled logistics for over 30 years and their reputation for providing unrivalled service is built on the quality and commitment of the people that they employ.

Offering real opportunities to progress and develop within the business, a career with our client is both challenging and fulfilling.

By placing the customer at the heart of their organisation, our client aims to provide complete satisfaction, and they depend on their employees to deliver this. They look for people who are excited by the prospect of working in a dynamic business that operates in a fast-moving, challenging environment, and who want to use their skills and ambition to help drive the company forward.

Our client currently has position for a Customer Services Operations Co-ordinator to join their well established, fast paced, operational Customer Services Department. The Customer Service Operations Co-ordinator will assist and support the Company in ensuring that they manage both the internal and external Customer relationships.
You will join the team in order to deliver a first class, quality and professional service to all Customers. Being at the front line will include liaison with Customers and Retailers, whilst working alongside the Warehouse and Transport departments, to monitor and ensure a high level of service is maintained.

Based at our client’s Head Offices in Alfreton, these roles are permanent, working on a shift pattern of 4 on 4 off, working an average of 38 hours per week, between the hours of 7:00 and 18:00.

You will have experience of dealing with Customers, being proactive and consistent in your approach. Have meticulous attention to detail with strong organisation and negotiation skills.

Main Responsibilities and Duties:
• Proactively managing the Customer interface in a professional and effective manner through monitoring KPI information
• Investigating delivery enquiries via relevant processes and liaising with internal teams
• Maintain ‘late reporting’ spreadsheets
• Manage incident reporting to Customers / Suppliers
• Delivering a reliable administrative support and improving the overall Customer relationship
• Develop new Customer and Retailer relationships through key monitoring and updating promptly and efficiently
• Accurately find out what information or services the Customer requires to meet their needs, providing clear, accurate and relevant information
* To undertake the duties of a Customer Service Adviser as and when required to ensure that a high level of a Customer Service is maintained and to undertake any other duties as required, which are commensurate with the grading of the post

Qualifications/Experience:

• Experience of working in a Team environment within a Customer focused role
• Experience of working to tight deadlines and able to manage own workload
• Intermediate level of knowledge of using MS Office (word, Excel, Powerpoint, Outlook)
• NVQ II/III in Customer Services (Desirable)
• Experience of working for an operational / logistics organisation (Desirable)

Contact
Laurell Malpass
Posted
Reference
NFTCU758

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German Speaking Customer Service/Account Management

Basic job
Recruiter
French Selection UK
Salary
From £20,000 to £22,000 per year
Location
Nottingham
Job term
Permanent
Job hours
Full time

FRENCH SELECTION UK
German Speaking Customer Service/Account Management
Team Leader, Sales coordination, Customer service, Fluent in German, Account management, Quotation, Administration, Manufacturing
Salary: £20K - £22K pa + Bens
Location: Nottingham, Nottinghamshire
East Midlands Airport, Nottinghamshire, Nottingham, Mansfield, Newark-on-Trent, Hucknall, Bingham, Derbyshire
Ref: 876GS

VIEW JOB DESCRIPTION > APPLY NOW
Please visit the French Selection UK website, vacancies section, search job reference: 876GS
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The company:
Our client is an international company

Main Purposes of role:
To develop business in Germany in supporting the external Sales Team

The main duties include:
- To handle customer enquiries by fax, phone or email in timely manner
- To develop business relationship with new and existing clients
- To provide support to the Sales Team
- To help the Sales Team by giving administrative support
- To translate documents as required
-To produce monthly reports (cost, orders…)

The Candidate:
- Fluent in English, German (Written & Spoken)
- Previous commercial experience (customer service, Sales Coordination, Account Management)
- Degree educated
- Team player
- Computer literacy (Microsoft Office)
- Keen to progress
- Excellent interpersonal & communication skills
- Business acumen
- Well organised with a structured approach to work

The Salary: £20k - £22k pa + Benefits

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Contact
876GS
Posted
Reference
876GS

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Sales & Customer Service Advisor

Standard job
Recruiter
SRL Recruitment
Salary
Competitive + Average Earnings
Location
United Kingdom
Job term
Contract
Job hours
Full time

Based in the heart of the city centre we are now recruiting for enthusiastic people.

We believe if you enjoy your environment, you enjoy your role. This could be the opportunity you are looking for if you are;

- wanting to be a part of a team
- Looking for sales and customer service openings
- have a passion for delivering great standards
- enjoy a target driven, motivated team

No Experience? Don't worry we provide access to;

- product training
- development of sales / business skills
- one on one mentoring and recognition for hard work with excellent uncapped commissions and incentives
- on going coaching and the chance to be your own boss

You must be hard working and dedicated! Apply now and we will contact To apply for this advert please use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so we can contact you if you are successful.

There is no experience necessary and some of the most suitable candidates often come from the following Background: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Graduate, Christmas Workers, Admin

Apply online for this advert now to be considered for the role.

Contact
SRL Recruitment Ltd
Posted
Reference
NATSCA
Duration
Ongoing

Applied

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Sales and Customer Service Representative

Standard job
Recruiter
SRL Recruitment
Salary
Competitive + Average Earnings
Location
United Kingdom
Job term
Contract
Job hours
Full time

We are currently recruiting for an enthusiastic Sales and Customer Service team for our City Centre location. Representing national high street and top brand clients with full product training provided, this could be the opportunity you have been looking for.

No previous Sales experience is required, as we have a team ready to coach and develop you in all aspects of our business and the clients, but previous customer service, or customer facing experience is an advantage.

Successful applicants will:

- Have great customer service skills

- Be a good team player

- Be looking for a new challenge

- Be focused towards hitting targets

You will be responsible for:

- Delivering high quality performance

- Understanding clients and customers requirements

- Generating a high customer service skill set

- Promoting and delivering our clients to people

Benefits include:

- Full product training and ongoing development

- Travel opportunities both in UK and overseas

- Upbeat and lively working environment to operate from and the ability to work as your own boss

Recognition for hard work with excellent uncapped commissions and incentives.

To apply for this advert please use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so we can contact you if you are successful.

There is no experience necessary and some of the most suitable candidates often come from the following Background: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Graduate, Christmas Workers, Admin

Contact
SRL Recruitment Ltd
Posted
Reference
NATSR
Duration
Ongoing

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Customer Service & Finance Supervisor

Basic job
Recruiter
Smart Search
Salary
From £19,000 to £19,000 per year
Location
Kegworth and Whatton
Job term
Permanent
Job hours
Full time

Customer Service & Finance Supervisor based in Kegworth, Derbyshire, working Monday to Friday, 37.5 Hours per week, 8:30am - 17:00am, Salary: c£19k

Key words; Customer Service & Finance Supervisor, Finance Administrator, Accounts Administrator, Logistics

We have an exciting and challenging opportunity for a Customer Service & Finance Supervisor to work for a leading third party logistics business working with one of their high profile customer accounts. The purpose of the role is to contribute to the on-going success of the Kegworth site, as a key member of the team. The ideal candidate will have a finance / accounts background from within the logistics sector and have supervisory experience. You will be able to work as part of a small friendly team, under your own initiative. Excellent knowledge of Microsoft Software packages in particular Excel would be advantageous given the nature of the work involved. The company are people focused, value their staff and can offer career progression opportunities for the right candidate.

Job Requirement Summary:

* Supervise, monitor and support all functions of the administration team to ensure we comply with the customer requirements and procedures.
* Responsible for the day to day management of subcontract haulier partners. Duties to include resolution of invoice queries, returns, claims and other operational issues.
* Responsible for all aspects of the contract Financial Accounts and document presentation to the customer and Management Accountant.
* Investigate and resolve any distribution or operational discrepancies to a satisfactory outcome.
* Create, maintain and supply various databases and spreadsheets for management reporting.
* Assist and support management with any people management requirements or issues.
* Create a positive working relationship with both internal and external customers.

Essential Qualities:

Successful candidates will possess the following attributes:

* Strong analytical skills.
* Be able to communicate at all levels both verbally and written.
* Accurate and a real attention to detail.
* Must be capable of working well under pressure.
* Have excellent organisational skills and be able to prioritise tasks.
* Have the ability to identify, suggest and implement improvements.
* Be willing to take responsibility and accountability.
* Highly motivated.

Closing date is Monday 21st of April 2014. If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

Key words; Customer Service & Finance Supervisor, Finance Administrator, Accounts Administrator, Logistics

Contact
Ricky Wright
Posted
Reference
rw-csfs-1504

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Customer Service / Sales Advisors

Standard job
Recruiter
SRL Recruitment
Salary
Competitive + Average Earnings
Location
United Kingdom
Job term
Contract
Job hours
Full time

Based in the city centre our client is currently recruiting due to our recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude.

The Key attributes we are looking for are;
- Positive and proactive attitude
- Professional Manner
- High customer service standards

Previous Experience in Sales or Customer Service is not required as you will have access to full client and product specific training; however previous retail, call centre, customer service or sales experience is welcome. This is a great opportunity to gain experience in this sector.

What we offer;

We currently are recruiting for two of our recruitment programmes, firstly, our sales and customer service programme. Key aspects here include;
- Generating new customer base for our clients
- Working with an enthusiastic team and the chance to be your own boss
- Working towards collective and individual targets
- Customer Service
- Sales Acquisition.

Secondly, we are recruiting for our Business Development Programme. This is a unique opportunity for individuals to progress through our company based purely on individual merit and results. If you are someone who is self-motivated and serious about your own career, this would be more suitable for you. Recognition for hard work is given with excellent uncapped commissions and incentives as earnings.

The opportunity involves;
- Client / Customer Service/ Sales / Full product training
- Working alongside like-minded individuals and a great social calendar
- Access to learn with a successful and established team
- Travel opportunities

We are currently holding appointments on a first come, first served basis, so send your CV to our recruitment team today and we will contact you with our next availability.

To apply for this advert please use this site's online system, remembering to attach your CV to your application, or alternatively if you wish you may send your CV directly to [contact details removed] . Please make sure your full name, address and contact details are available so we can contact you if you are successful.

There is no experience necessary and some of the most suitable candidates often come from the following Background: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Graduate, Christmas Workers, Admin

Contact
SRL Recruitment Ltd
Posted
Reference
NatCC
Duration
Ongoing

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Customer Service / Support role

Basic job
Recruiter
Wheatcroftsims Associates Ltd
Salary
From £14,000 to £15,000 per year
Location
Nottingham
Job term
Permanent
Job hours
Full time

Our client is looking for an Account Management Team Executive to support new and existing customers to agreed standards, whilst observing the Company’s Customer Service levels and internal controls.

Salary: £14,000 -15,000
Duration: Permanent, Full-time, Monday – Thursday 9-5:15, Friday 9-5
Location: Nottingham, not city centre

Successful candidates will have a background and focus in sales as well as customer services.

Main aim of the role:
• You will provide full customer service to existing and new customer base, implement departmental procedures to ensure premium customer service.
• You will maintain a professional image and perception of the Company to the general public/trade accounts. Carry out marketing campaigns as directed.
• Attend exhibitions, shows, conferences and trade fairs to promote the products and services of the Company. Communicate relevant sales, product and market knowledge with colleagues.
Main duties of the role:
• Provide full support and assistance to all Business Development Executives.
• Provide assistance, support and good customer relations to all new/existing customers.
• Maintain update and revise all customer information.
• Advise and promote full portfolio of products to customer base
• Attend meetings to ensure a clear understanding of sales targets, achievements, objectives and customer base.
• Any other ad hoc duties as and when requested.
Essential Skills:
• Good experiences with Excel and be comfortable with editing excel.
• Team player and adaptable
• Willing to work closely with all sales personnel ensuring efficient sharing of market knowledge to enable informed decisions to be made and new strategies formulated.

We are only able to respond to those candidates who we feel best fit our clients requirements, if you do not hear back from us within 5 working days of your application being submitted please assume on this occasion you have been unsuccessful.

Wheatcroft Sims operates as an Employment Agency

Contact
Zoe Wheatcroftsims
Posted
Reference
1996518

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Customer Service and Sales opportunity

Standard job
Recruiter
SRL Recruitment
Salary
Competitive + Average Earnings
Location
United Kingdom
Job term
Contract
Job hours
Full time

Our expanding Promotions Company requires ambitious individuals for our office to start IMMEDIATELY.

We are looking for ambitious people we can coach intensively in Sales, Marketing and Customer Services for our busy promotion campaigns.

Successful applicants will:

- Have strong communication skills
- Be able to multi task and problem solve
- Enjoy learning and personal development
- Perform well within teams
- Be ambitious and enjoy taking responsibility
- Have an outgoing and friendly personality

What`s in it for you?

- Fantastic earning potential
- The opportunity to be cross coached in all aspects of Sales and Marketing and the chance to be your own boss
- Development of interpersonal skills and confidence
- Advancement based on individual merit and performance
- Rapid progression & Business Development opportunities
- Opportunities to travel

Experience is not necessary as we will provide full product coaching & on-going support and guidance to self-motivated individuals; however good communication skills and eagerness to learn new skills are essential. Recognition for hard work with excellent uncapped commissions and incentives.

To apply for this advert please use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so we can contact you if you are successful. Please note we are NOT SRL Sales Recruitment, this is a different firm, do not contact them about this advert. Please view our company page and profile for our contact details if you wish to discuss this advert.

There is no experience necessary and some of the most suitable candidates often come from the following Background: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Graduate, Christmas Workers, Admin

Contact
SRL Recruitment Ltd
Posted
Reference
NATCCS
Duration
Ongoing

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