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IT Assistant

Basic job
Recruiter
Equals One
Salary
Competitive + salary dep on exp - market value
Location
Leeds
Job term
Permanent
Job hours
Full time

IT Assistant

Salary dependent on experience - Market Value

Leeds

Full Time

Purpose of the role

Working for a Leeds based Law Firm.This role will provide first line support and deal with the day to day administration of the Firm’s website and IT issues.

Key Tasks

·Assist in the administration and development of the network and computer systems.

·To assist in monitoring the systems and liaise with computer system hardware and software suppliers and external support supplies, in regard to maintenance and modification of the systems.

·To comply with any Health and Safety procedures the firm operates.

·Undertake other duties as may be required from time to time by the Partners to ensure the smooth running of the firm

·Build/re-built, repairing and installation of workstation and software

·Maintaining/supporting Windows 7 and Server 2012 and Exchange Server

·End-user support

·Software deployment

·IT procurements

Person Specification

Competent to use and control Windows 7 based computer network with 45+ users

operating systems and software packages appropriate to the needs of the firm.

Conversant with operation of wide area network to branch offices to ensure continuity

of service.

Qualifications and Experience

Computer Studies and experience

Appropriate experience in Windows 7 platforms, knowledge of server 2012 and exchange server

and MS Office.

This role would ideally suit an individual who is looking to grow and develop their IT skills or someone who is experienced and looking for a new challenge.

Please send your cv and details of your current remuneration.

Contact
Philippa
Posted
Reference
it/lev

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IT Infrastructure Technician

Basic job
Recruiter
Bluetownonline Ltd
Salary
Competitive
Location
Leeds
Job term
Contract
Job hours
Full time

Job Title: IT Infrastructure Technician

Location: Either Leeds or Croydon based

Salary: Competitive

Job Type: Contract, 3-6 month contract

Exciting new opportunity for an IT Infrastructure Technician to join us on a 3-6 month contract based from either our Leeds our Croydon office. The purpose of the role is to provide technical expertise to ensure the Groups Infrastructure is maintained effectively. The successful candidate will use server/network management tools to determine network load and performance statistics, contribute to the planning and implementation of maintenance and installation work, implement agreed network changes and maintenance routines and identify operational problems and contribute to their resolution, checking that they are managed in accordance with agreed standards and procedures.

Responsibilities:

* Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service Level Agreements. Gathers and records service level information. Produces statistics for use in measuring key performance indicators (KPIs).
* Responds to enquiries by users, specialists or others and is able to deal effectively with a broad range of problems of advanced complexity, only escalating those which need specialist or management attention.
* Conducts investigations of operational problems, makes proposals for improvement, and implements them when appropriate.
* Participates lead in reviews of systems performance, provides advice, and assists specialists or other system or service providers to plan details of amendments and upgrades to systems.
* Reviews records to ensure that problems are managed in accordance with agreed standards and procedures.
* Ensures adherence to escalation procedures.
* Responds to escalated, complex and high impact problems in a timely fashion.
* Supervises all installation and maintenance work associated with the installation as a whole, including network changes and maintenance routines, environmental and electrical services utilising the appropriate tools and test equipment.
* Ensures that procedures are followed, particularly those relating to safety and security.
* Investigates and diagnoses complex infrastructure problems, working with users, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Management and operations Skill, to maintain overall network performance.
* Assist with the planning and deployment of infrastructure security measures, controls and monitoring.
* Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including
SAN, Blades, Backup products, server operating systems, hardware configuration and equipment interconnects.
* Test server performance and provide performance statistics and reports, develop strategies for maintaining server infrastructure.

Position Requirements:

* Experience administering server and storage technologies (HP Blades technologies, HP Enterprise SANs)
* Experience managing enterprise applications (Windows Server, SQL, Exchange, Active Directory).
* Experience administering System management tools (Microsoft Systems Center, Solarwinds)

Please click the APPLY button to send your CV for this role.

(Keywords; ICT Solutions Analyst, Infrastructure, ITIL, Systems Solutions Analyst, ITIL Analyst, Information Technology Infrastructure Library Technician, IT Analyst, IT Technician, IT Engineer, IT Infrastructure Analyst, IT Infrastructure Technician, Exchange 2010 Administration, Microsoft SCCM, SCVMM, SCOM, Microsoft Server 2003, 2008, 2012 Administration, Clustering)

Contact
Administration Support
Posted
Reference
FATE

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IT Support Technician - Moodle

Basic job
Recruiter
Recruitment Genius
Salary
Competitive
Location
West Yorkshire
Job term
Permanent
Job hours
Full time

An exciting opportunity has arisen for a Moodle Support Technician to join one of the UK’s leading online learning companies and one of the fastest growing IT companies in Yorkshire. They are ambitious about entering new markets with new products in new territories, and with a background in education, they now have business, local government and not-for-profit clients throughout the UK and overseas.

The Role

The main duties are to offer second line support for their products: Moodle, MIS integration and bespoke websites.

You will be working as part of a team on the support desk and assisting customers with requests for technical support via email, telephone and an online helpdesk. Providing a high level of efficiency, speed and good service to maximise customer satisfaction and promote future sales. You will be a Moodle expert that can help our customers get the most out of their VLE's.

You will have daily and monthly targets as well as monthly learning objectives which will be reviewed at the end of the month and your performance will be measured against this.

Responsibilities:

- Ensure tasks assigned to you are dealt with promptly
- Ensure communication with customers is helpful and efficient, in their preferred method.
- Following up support tasks logged by other colleagues promptly
- Use your Moodle knowledge to help fix customer problems, and help them get the most out of their Moodle.
- Acting as a first point of contact for minor complaints
- Training customers and colleagues in the best use of Moodle software.
- Promoting additional products to customers and liaising with sales to ensure any such opportunities are followed up
- Logging tasks on the company CRM
- Communicate well across departments and with management
- Working to keep within the SLA and promote customer testimonials
- May be required to work outside of normal office hours to support clients

Essential Skills:

- At least one year working with Moodle
- Excellent communication skills and customer service skills
- Good organisational and problem solving skills
- Experience in HTML & CSS in a CMS environment
- Willing to learn and pick up new skills quickly
- Able to work well in a fast paced organisation and be a team player

Desirable Skills:

- Experience of working in a customer service role
- Experience of working to ITIL frameworks
- Experience of working with a CRM system
- Experience of working in web design/development
- Experience of working in the LAMP stack

Contact
No Contact
Posted
Reference
00011303

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IT Support Assistant / First Line Support / Technical Support / IT Helpdesk

Basic job
Recruiter
Networx Solutions
Salary
Competitive
Location
Otley and Yeadon
Job term
Permanent
Job hours
Full time

IT Support Assistant / First Line Support / Technical Support / IT Helpdesk
Otley, near Leeds
£Competitive Salary

networx is the UK’s leading online recruitment solutions provider, with a reputation for the delivery of innovative software to the HR arena.

In addition to celebrating over 10 years as market leaders within our industry, networx have been officially recognised as one of the Best Companies to Work for, receiving the highest possible 3 star accreditation two years running.

We currently have an opportunity for an IT Support Assistant to join our busy IT team based in Otley, near Leeds. The main purpose of this role is to provide an effective first line support service to clients, candidates and colleagues.

Within this role you will be the first point of contact for all technical queries, investigating problems and suggesting solutions. You will ensure that the process is transparent, keeping everyone informed as to the progress and escalating matters to more technical members of the IT department if necessary.

The successful candidate will ideally have worked within an IT Support role previously and will be committed to providing an excellent level of customer service. You must be computer literate, technical in your approach and keen to learn new technical skills. Approachable and friendly, you will adopt the mind-set that nothing is too much trouble and you will go above and beyond to assist with technical queries and errors. You must have an excellent telephone manner and be able to build rapport and maintain strong relationships with ease. Your communication and grammatical skills (both written and verbal) must also be of a high level.

We are looking for a strong team player who is looking to work as part of a close knit business and can bring new ideas to the table to revolutionise our support service.

Contact
Carla Greenwood
Posted
Reference
NTXDW23063

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IT Project Manager / Development / Project Delivery

Basic job
Recruiter
Bluetownonline Ltd
Salary
Competitive
Location
Leeds
Job term
Permanent
Job hours
Full time

Job Title: IT Project Manager / Development Project Manager

Location: Leeds, West Yorkshire

Salary: Competitive

We are currently looking to recruit for an IT Project Manager to successfully plan and deliver a major IT application migration project according to an agreed project scope and success criteria. This includes building and managing appropriate delivery teams and coordinating the efforts of team members and third-parties to deliver projects according to the agreed methodology. The Project Manager will also define the project's objectives, communication strategy and oversee quality control throughout its lifecycle.

Key Accountabilities:

* Define project scope, success criteria and deliverables in collaboration with business stakeholders.
* Develop a clear business case for the project in conjunction with business stakeholders.
* Set and continually manage project expectations with team members and business stakeholders.
* Communicate project expectations and updates on an ongoing basis to team members and business stakeholders in a timely and clear fashion.
* Plan, schedule and deliver projects using appropriate project delivery methodologies and tools such as Agile, Scrum and Prince 2.
* Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
* Where required, negotiate with other department managers to secure project resource, managed on a matrix management basis.
* Create and maintain appropriate project, quality and communication plans in line with the methodology being used.
* Identify, document and resolve / mitigate risks, issues and conflicts within the project delivery process.
* Develop and deliver progress reports, proposals, requirements documentation, and presentations.
* Proactively manage changes in project scope and manage exceptions to the plan professionally and effectively.
* Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
* Build, develop, and grow any business relationships vital to the success of the project.

Skills and Knowledge:

* Demonstrable people management & team working experience.
* Experience of working with Prince 2 and agile project teams to deliver IT projects.
* Understanding of development lifecycle.
* SQL, .NET, PROGRESS, C#
* Demonstrable knowledge of project delivery methodologies (including agile) e.g. Prince 2, Scrum, DSDM, etc.
* Experience of working with Product Owners and supporting them with managing backlogs and defining priorities.
* Ability to respond to rapidly changing requirements.
* Good general knowledge of Information Technology systems, such as Networks, Internet, Databases, Email platforms.
* Strong familiarity with project management software.

Compliance : In your role you need to ensure that, at all times, you are complying with any applicable regulatory and legal requirements which extend to your role and you act in accordance with the Group's internal policies and procedures, as published on the intranet/extranet, which are applicable to your role.

Please click the APPLY button to send your CV for this role.

(Keywords; PRINCE2, Scrum, DSDM, SQL, .NET, PROGRESS, C#

Project Manager, Technical Project Manager, ICT Project Manager, Development Delivery Manager, IT Consultant Manager, IT Delivery Manager, Consultant, ICT PROJECT HEAD, IT Project Executive, IT Planning Executive, Developmental IT Project Support Manager, IT Project Delivery Head)

Contact
Administration Support
Posted
Reference
VASE

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Bilingual 1st Line IT Service Desk Analyst – Global Product Supplier

Basic job
Recruiter
RecruitmentRevolution com
Salary
Competitive + Attractive Salary + Leading Company Benefits Package
Location
Bradford
Job term
Permanent
Job hours
Full time

Bilingual 1st Line IT Service Desk Analyst – Global Product Supplier
Bradford
Attractive Salary + Leading Company Benefits Package

If you are a customer-focused IT support professional fluent in English and one other language (either French, German, Spanish, Portuguese, Swedish, Italian or Turkish) we'd love to hear from you. ITIL qualifications would be advantageous, but are not essential.

The Bilingual IT Service Desk Analyst Opportunity:

We have a number of exciting opportunities for 1st Line Service Desk Analysts to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicants will deal with 1st line support issues coming into the IT Service Desk – EMEA via phone, email and self-service.

Who We Are:

We are a leading $10 billion global product supplier spanning chemicals, pharmaceuticals, food ingredients and cosmetics serving more than 80,000 customers across 100 countries.

Bilingual IT Service Desk Analyst Role Overview:

The primary objective of the position is to deliver an excellent customer experience, whilst minimising down time for our internal customer base.

The role will involve troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service through the use of established processes and procedures.

We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, including Bank Holidays (except Christmas Day) and therefore some degree of flexibility is required.

We Are Looking For:

> A passion for customer service, combined with an active interest in IT.
> Someone who is well organised and comfortable working in a fast paced environment, with the ability to work independently whilst displaying enthusiasm to assist other members of the IT team when required.
> Excellent communication skills. As the team support Europe, the Middle East and Africa, a second language, both written and spoken is required in addition to English. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.
> At least 2 years’ experience in a similar environment.

What we offer in return:

In addition to a competitive salary we offer a generous and varied benefits package to all of our employees. In addition to 33 days holiday, the Company offers a generous pension scheme with contribution rates and life insurance that are amongst the best on offer in the marketplace. Once a year, we open our popular ‘flex’ window to allow you to buy or sell holidays and vary your pension contributions should you wish to do so.

Additionally, through the Company’s benefits portal, you can access numerous employee discounts at leading retailers and insurance providers, there are over 1,000 offers to choose from. You can also access childcare vouchers and huge discounts on private healthcare and income protection insurance. Whatever your circumstances we have a benefits package that can truly be shaped around the individual.

The Bilingual 1st Line IT Service Desk Analyst role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Contact
RecruitmentRevolution.com
Posted
Reference
5916

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Business Development Manager

Basic job
Recruiter
Advertise-a-Job.com
Salary
From £15,000 to £30,000 per year
Location
West Yorkshire
Job term
Permanent
Job hours
Full time

Due to growth, a leading IT Solutions and Audio Visual Solutions provider to both the private and public sector is seeking ambitious Business Development Managers to join its expanding office in Leeds. Earning £15,000 to £30,000 dependent on experience, plus an attractive commission scheme, the successful Business Development Manager will build and nurture relationships with key manufacturers within the UK’s technology industry to help the company achieve its growth targets.

Reporting directly to the senior management team, the Business Development Manager will have responsibility for driving IT and AV solution sales into both existing, and new accounts. Fundamental to the company’s success as a leading IT and AV solution supplier is its staff’s understanding of the technologies that it sells, allowing it to offer the right solution to its customers, so the successful Business Development Manager should either have some demonstrable IT and/or AV experience, or the aptitude and desire to learn quickly. Core responsibilities of this role include:

• Drive IT & AV solution sales into existing and new accounts
• Manage your time to target key accounts via phone, video conferencing, and face to face meetings
• Networking with key employees from other companies and potential customers to enhance corporate identity and presence within the IT & AV arena at workshops and trade fairs
• Managing workload versus targets and KPIs set by the Directors
• Maximising IT & Audio Visual product sales and RTS services to existing accounts and new business

In order to be successful in the Business Development Manager role and achieve your goals within the business the following skills and attributes are required:

• Good communication, negotiation and interpersonal skills
• Business planning, forecasting and presentation skills
• IT & Audio Visual (AV) product knowledge and the ability to present solutions
• The ability to explain ROI to customers effectively to achieve sales
• Write and present documents in a professional manner
• Organise your working days/weeks. Validate and make worthwhile appointments
• Keep key objectives and goals firmly in sight
• Resolve any unforeseen problems quickly, effectively and efficiently
• Report opportunities, sales and results when requested

To apply for the position of Business Development Manager in Leeds city centre please submit your CV, in addition to a covering letter that clearly outlines your demonstrated experience in a similar IT or AV sales solutions environment.

Contact
Laura Ainscough
Posted
Reference
LA1011

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Contracts Manager

Basic job
Recruiter
Equals One
Salary
Competitive + negotiable + expensed car
Location
Pontefract
Job term
Permanent
Job hours
Full time

Contracts Manager

Salary package negotiable + expensed car

Full Time

Pontefract, West Yorkshire

Sutcliffe Play is committed to improving the quality of children’s play through the design and manufacture of playground equipment. Its ambitions for growth are matched only by its total commitment to quality at every level and its determination to provide a rewarding environment for its employees.

A new Contracts Manager is sought who will provide expertise in the installation of our playground equipment. The post holder will be integral in helping Sutcliffe Play develop this growing part of the business and achieving its commercial targets by managing installation projects within timescales and budgets.

The successful candidate will have experience managing contracts within the construction industry ideally within the Play Industry. They will have had experience liaising with clients, negotiating/appointing sub-contractors, monitoring sub-contractors, planning critical dates and a working knowledge of CDM regulations.

For this role the candidate will have the following –

·Qualified to degree level or equivalent in a relevant discipline

·Relevant Health and safety qualification

·The successful candidate will be working closely with the Director of Manufacture

For a full job description or to apply for this position, please send your cv.

Closing date for applications is 2nd May, 2014.

Sutcliffe Play is an equal opportunities employer

Contact
Philippa
Posted
Reference
cm/sp

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School Cover Supervisors in Leeds

Basic job
Recruiter
Randstad Education Group
Salary
Competitive
Location
Leeds
Job term
Temporary
Job hours
Full time

Urgently required Cover Supervisors, unqualified teachers available to work in Leeds schools covering lessons. Its day to day or short term supply as and when a school requires. We call you in the morning and send you to different schools in Leeds and surrounding areas. Its an advantage if you have access to a vehicle!

Typical responsibilities of Cover Supervisors include:
*Supervising work that has been set by the class teacher
*Interacting with pupils to assist with learning and teaching
*Ensuring that pupils remain focused on their work
*Dealing with any immediate problems or emergencies
*Reporting back on the behaviour of pupils during the class and any issues arising

This will suit outgoing, confident personalities who are looking for an exciting and rewarding role or looking to gain classroom experience. You will be flexible and willing, and timing and efficiency is a must.

Required Skills and Experience Cover Supervisor Responsibilities include:
Work experience with secondary aged pupils will be an advantage, as will curriculum knowledge of core subjects. It is essential that the suitable candidate will have proven behaviour/classroom management experience and skills. You will need to be flexible, adaptable and be able to use your initiative at all times. Drivers will be an advantage.

Please submit your CV or please email your CV to Maria Vidal

Contact
Maria Vidal
Posted
Reference
SE661235

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School Cover Supervisors in Bradford

Basic job
Recruiter
Randstad Education Group
Salary
From £45 to £70 per day
Location
Bradford
Job term
Temporary
Job hours
Full time

Urgently required Cover Supervisors, unqualified teachers available to work in Bradford schools covering lessons. Its day to day or short term supply as and when a school requires. We call you in the morning and send you to different schools in Leeds and surrounding areas. Its an advantage if you have access to a vehicle!

Typical responsibilities of Cover Supervisors include:
*Supervising work that has been set by the class teacher
*Interacting with pupils to assist with learning and teaching
*Ensuring that pupils remain focused on their work
*Dealing with any immediate problems or emergencies
*Reporting back on the behaviour of pupils during the class and any issues arising

This will suit outgoing, confident personalities who are looking for an exciting and rewarding role or looking to gain classroom experience. You will be flexible and willing, and timing and efficiency is a must.

Required Skills and Experience Cover Supervisor Responsibilities Include:
Work experience with secondary aged pupils will be an advantage, as will curriculum knowledge of core subjects. It is essential that the suitable candidate will have proven behaviour/classroom management experience and skills. You will need to be flexible, adaptable and be able to use your initiative at all times. Drivers will be an advantage.

Please submit your CV or please email your CV to Maria Vidal

Contact
Maria Vidal
Posted
Reference
SE661241

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