1 exact match
Exclude any of the below options from the search results:
- From £7,000 to £7,000 per year
- Inverurie and District
- Job term
- Job hours
- Part time
Our client is currently recruiting for a Part Time Service Delivery Administrator based at our service centre Inverurie, Aberdeen. This is a part time role, Monday to Friday, mornings only.
The Key Elements of the Role:
• To support the service management operations and business functions
• Continuously improving the quality and efficiency of the customer service provided by the Service Centre
• Supporting the day to day business functions using IT business systems and other business processes
• Contributing to the development of an efficient service centre environment
• The co-ordination of contact call centre tasks and other customer related information
• Assists various members of the service management team coordinating contact call centre tasks and other customer related information to ensure customer service expectations are achieved
• Works as part of the overall service support team to ensure all work is completed to the required deadlines
• Contributes to daily tasks including, answering the phone, performing various administration support tasks, coordinating contact centre tasks, filing
The successful candidate will:
• Experience of co-ordination of a contact call centre tasks and other customer related information.
Understands business processes and has working knowledge of IT business systems
• Able to identify sub-standard customer service, route deficiencies or driver performance to line management.
• Ability to interpret data and provide management reports and understand business processes
• Communicates clearly - both orally and in writing.
• Effective communication with internal and external customers.
• IT literate in Word, Excel and other Microsoft Office package
• Confident telephone manner
• Excellent Communication and Listening Skills
• Excellent organisational skills
In return you will receive a salary of £7.000 per annum, if you are interested in this vacancy please email your CV via this job board.
- Generic Spire Generic Spire
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