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Customer Service Account Manager

Standard job
Recruiter
Trinity Mirror Group Plc
Salary
Competitive
Location
Canary Wharf
Job term
Permanent
Job hours
Full time

Job Introduction
A fantastic opportunity for a proactive and practical Customer Service Account Manager has arisen within Trinity Mirror Digital Recruitment (TMDR), one of the leading players in the fast-paced online recruitment industry.

The company is owned by Trinity Mirror plc, one of the UK's largest newspaper publishers, and our portfolio comprises a range of specialist market-leading jobsites, including GAAPweb, totallylegal, Secsinthecity and Fish4jobs. We pride ourselves on being a people-orientated organisation that delivers excellent results for both candidates and clients, and our offices at Canary Wharf offer a lively and modern working environment.

Main Responsibilities
We are now looking for a highly customer-focussed Customer Service Account Manager to work with our clients from point of activation through to renewal, continually offering advice and working closely with internal departments to achieve the optimum for each campaign. Managing a range of accounts, the Customer Service Account Manager will be able to advise clients with suggestions and solutions on improving responses, how to get the best from their campaigns and provide training on how to self-manage their online accounts.

As our Customer Service Account Manager, you will be a part of our dedicated Customer Service team and join us in our aim to provide comprehensive customer support to all our clients. If this sounds like the perfect next step in your account management career, make sure you get in touch today.

The Ideal Candidate
The ideal candidate for this opportunity should be:
Proactive, practical and customer-focussed
Positive and optimistic attitude
Ability to show initiative under pressure
Ability to demonstrate fast problem-solving skills and adaptability
Excellent communication and client-facing skills
Good administration and IT skills

About The Company
Trinity Mirror plc is one of the UK’s largest multimedia publishers. We publish over 150 newspaper brands, including the Mirror and the Daily Record, as well as iconic market-leading regional and local newspaper titles such as the Liverpool Echo, Manchester Evening News and Newcastle Evening Chronicle. Digital growth is at the heart of Trinity Mirror's strategy, with a goal of developing and sustaining strong positions across print and digital channels.

Please apply now via our career portal below with your original CV and fully complete profile

Contact
Trinity Mirror PLC
Posted
Reference
4378

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Video Producer

Basic job
Recruiter
Networx Solutions
Salary
From £35,000 to £40,000 per year
Location
East London
Job term
Permanent
Job hours
Full time

Our client is accounting software that gives small businesses and their advisers real time access to accounting information, anytime, from anywhere.

They've developed an award-winning Software as a Service (SaaS) solution which is revolutionising the way small businesses complete their accounting requirements.

They're looking for a creative and experienced person to take responsibility for their video production, which will include filming and editing software promotions. Liaising with the Design and Marketing teams, you’ll understand the full video brief from the business objective through to the target audience and content. You’ll plan the content and collaborate on the storyboards, scripts and images, ensuring that the end production is compelling. Once the video concept is in place, you’ll coordinate the schedule for the video shoots, which will include the transportation, necessary gear and props, people and wardrobe. The videos will be everything from customer stories, to social media videos for our company profile and internal communication videos, so you’ll quickly understand their brand values to ensure consistency.

The person they're looking for will be educated to degree level or equivalent and will have relevant industry experience. You’ll also be able to demonstrate your ability with video and audio production in a fast-paced environment. You’ll be articulate, confident and great at providing clear and concise instructions to make sure everyone involved in the video project has a full understanding of what’s required. An extensive knowledge of video and audio recording equipment is needed, including but not restricted to cameras (DSLR), storage devices, microphones, tripods, and lights. You’ll have talent and creative flair in using Adobe editing products coupled with effective storytelling skills.

Contact
Stephanie Renton
Posted
Reference
NTXYB23477

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Mirror Online Celebrity Night Editor

Standard job
Recruiter
Trinity Mirror Group Plc
Salary
Competitive
Location
Canary Wharf
Job term
Permanent
Job hours
Full time

Mirror Online seeks a night editor for its celebrity channel.

The successful candidate will manage the site's overnight celebrity content, ensuring it is completely up-to-date with the latest and most important stories, pictures and follow up features. Live event coverage, including blogging and leading a small team is a key aspect of the role, as is being on top and ahead of the celeb diary.

The role requires senior-level experience of digital publishing in celebrity. We seek a first-class journalist with excellent organisational skills, flair and originality as this position is crucial to the growth of the section.

The candidate needs to have:
Excellent communication skills both written and verbal
Experience with MS Office and Google Docs, particularly MS Word.
Excellent web and social media skills
Experience of Escenic content management systems would be useful but is not essential.

This job involves shift work, including evenings and weekends. Hours typically will be 3pm-11pm Monday-Friday and every other weekend, but the candidate must be flexible.
The job commands a competitive salary and we're looking to appoint someone as soon as possible.

If you have the skills and experience required then please apply now via our career portal with your original CV and fully complete profile plus three ways you would take our celebrity coverage to the next level at the top of your CV.

Please apply via the Apply button.

Closing date 16th May 2014

Contact
Trinity Mirror PLC
Posted
Reference
4376

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Senior UX Practioner - Research, Design, Service - London

Standard job
Recruiter
IC Creative
Salary
Competitive
Location
London
Job term
Permanent
Job hours
Full time

I'm looking to speak with London-based (or bound) Senior level User Experience Practitioners in regards to an opening with an innovative digital agency.

This firm are one of the biggest and best in what they do, and the good news is they're looking to welcome a Senior level User Experience Practitioner (Research/ Service Design focus) into their team.

You will have 4+ years experience, with a solid background within UX Research / Usability or Service Design, and an additional understanding of UX / Interaction Design.

You will pride yourself on your communication and presentation skills - you will be someone who can fill clients with confidence, put focus groups at ease and not least make your colleagues proud and excited to be working with you.

You will be able to show evidence of and demonstrate how you have handled briefs, from the outset to completion.

If this sounds like you, and you'd like to find out some company specifics, don't hesitate to get in touch to be considered for this role.

Keywords: service, ux, user experience, design, research, usability, agency, digital, senior, lead, london, south east, uk

UX jobs from IC Creative - providing a quality selection of the market's best User Experience jobs (UX / Usability / IA / Interaction Design / Visual UI Design).

Contact
Sam Emmett
Posted
Reference
J25015

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Senior/Lead UX Interaction Designer-London-Travel/E-commerce

Standard job
Recruiter
IC Creative
Salary
Competitive + depending on experience
Location
London
Job term
Permanent
Job hours
Full time

An innovative in-house UX Design team with an e-commerce focus are seeking a Senior or Lead level Interaction / User Experience Design specialist.

Your role will be to conceptualise, create and ensure the output of fantastic user experiences across this firms' web and mobile app products.

From research and usability testing, to creating user flows, from concepting and sketching through to wireframing - your UX skillset would be an asset to any team. You will know design tools like Adobe and Axure like the back of your hand.

Operating at a Senior level, you will be happy to initially take a hands-on role within the team with the promise of some leadership duties on the horizon.

Being an e-commerce firm, those with in-house experience in this type of environment will be of greatest interest. So, if you often find yourself getting passionate about what makes a great user experience for someone looking to make a purchase online, then this company would love to hear from you. Those from the travel/ booking UX industry would be of interest, too!

This is a UX/ Interaction focussed role and will not be suitable for Visual UI Designers, also additional skills on the graphic side of things would be a nice plus.

Keywords: ux, user experience, design, architect, interaction, IA, UE, UXD, london, permanent, senior, lead, ecommerce, e-commerce, ecomm, e-comm, travel, in house

IC Creative - providing a quality selection of the market's best User Experience jobs (UX / Usability / IA / Interaction Design / Visual UI Design).

Contact
Sam Emmett
Posted
Reference
J25356

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Fundraising and Marketing AD – Global Charity, East London, £50k

Basic job
Recruiter
Support Services Group (1)
Salary
From £49,094 to £49,094 per year + Excellent benefits
Location
East London
Job term
Contract
Job hours
Full time

Fundraising and Marketing Assistant Director – Global Charity, East London, £50k

A very exciting role for a “hot” senior fundraiser who may be looking for the next step up in their career, has arisen within a high profile global charity in East London.
Hours: 35 hours per week (1 days work from home may be possible)
Salary: £49, 094 + excellent benefits
Contract: Initially a fixed 9 month contract, after which the role will be reviewed and either made permanent or changed accordingly depending on the strategy and goals of the organisation.
Outline of Role:

This role drives the development and implementation of fundraising growing our income to £2m pa and making the most of the opportunities provided by our growing corporate partner portfolio, local group fundraising and major donor programme; to deliver inspiring marketing, including viral marketing and retail promotions; and to lead brand development, maximising the potential of the Scout brand.

The fundraising, marketing, corporate partnerships, and branding functions are aligned to share skills, knowledge and experience in order to: “Identify and engage with new audiences to bring time or money to the organisation.”

A key member of the Directorate management team, managing 10 staff and an expenditure budget of c£800k incl. salaries, this role sets direction and strategy and drives delivery through collaboration with staff colleagues and volunteers working with HQ. The post holder liaises closely with the lead Trustee for Fundraising and reports six monthly to the Finance Committee.
The role is broad and varied, with involvement in a wide variety of projects and outputs, juggling the promotion of retail product, creating viral content addressing brand misperceptions, personally liaising with potential major donors, making brand licensing decision, via delivering workshops to local volunteers on how to fundraise.
Key objectives:
The role drives implementation across the breadth of:
• Fundraising, generating £1.7m income in 2012/13
• Marketing, increasing public engagement and delivering volunteer recruitment
• Brand development, including licensing and royalties
• Increasing unrestricted fundraising is also a target, focussing on areas where critical mass could be reached, perhaps trialling face to face and alumni
• Oversee the delivery of the annual operations plan, including the reporting of progress against objectives to both the operations and finance committees. Occasional attendance at these Committees will be required (some held on Saturdays)
• There are 10 staff, four direct reports. The company is going through a period of change to align resources to the delivery of the new corporate strategy. The role holder needs to be a good people manager, ideally managing through change.
• Setting direction, overseeing implementation, supporting Director in directorate management and direction.
• Fundraising
• Marketing
• Brand
• Oversee delivery of annual operational plan, achieving income and ratio targets
• Lead Capital Build campaign, hitting targets by December 2014
• Build case for support and seek funding for key areas in Strategic Plan
• Develop data insights and segmentation capacity and work stream
• Collaborate with peers, undertake extensive stakeholder liaison and work with committees
• Manage staff, through a period of change

Experience Required:

• Portfolio of Fundraising experience with proven success over at least 5 years, in a variety of organisations. E
• Leading a marketing function, developing and delivering successful initiatives over at least two years E
• Working to and achieving financial income targets of at least £1 million. E
• Experience of Fundraising through at least two of: Major Donors, Legacy, Corporate and/or Trusts and Foundations. E
• Improving attitude towards an organization/product or increasing propensity to give time and/or money to the cause E
• Experience in (at least two of) increasing: volunteers, youth members, retail sales, donations E
• Used to contributing at a strategic level and challenging viewpoints having worked in this way for at least three years. E
• Managing a team (of at least 5 staff) and establishing new teams and systems, undertaking appraisals and giving feedback. E
• Managing and monitoring budgets including forecasting and making best use of resources E
• Managing projects from conception to completion, including major funding bids, and identifying and managing risk E
• Developing both short and long term strategies to bring about success and achieve results. HD
• Identifying the business need for Fundraising in partnership with other departments and creating case for support. HD
• Supporting a Director to achieve strategic aims and objectives. HD

If you feel you have the right skills and experience for this role and would like to know more, please apply online A

Contact
Donna Rose
Posted
Reference
fmad
Duration
9 months, possibly permanent

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Assistant commercial editor (digital)

Standard job
Recruiter
Trinity Mirror Group Plc
Salary
Competitive
Location
Canary Wharf
Job term
Permanent
Job hours
Full time

Based in Trinity Mirror’s London office, One Canada Square, Canary Wharf.

Background

A great opportunity to work at the Mirror.co.uk - one of the fastest-growing national newspaper websites in the UK.

Commercial digital content is a key area of growth for the Mirror and our sister websites up and down the country.

Our growing success in this area means we are looking to expand our commercial editorial team to keep up with demand for content that is key to driving revenue for the business.

This role will be to assist the commercial editor in delivering digital content that helps the business achieve its commercial objectives.

The candidate

Although this is a commercial role, the team sits on the editorial floor and works very closely with the editorial and sales teams across the business.

The role would suit a recent graduate or someone with experience in working online for a local, trade or national news website/blog.

We are looking for a rare combination of someone who can exercise excellent editorial judgement and spot a genuine commercial opportunity.

Any experience in writing copy for an ad agency, PR firm or ecommerce site would also be an advantage.

Main responsibilities

• writing and editing commercial content for clients and commercial partners
• taking briefs and working alongside the sales team on content ideas that help drive revenue for the business
• drawing up content and social media schedules for commercial projects
• working with the digital editorial team on content that is of both editorial and commercial interest
• re-purposing commercial content from the newspaper to work for a digital audience
• integrating commercial content into existing and planned editorial schedules
• A clear, concise writing style

Day-to-day tasks

• working within our Content Management Systems on commercial content for both national and regional websites across Trinity Mirror’s 200+ titles.
• writing and scheduling social media posts across the Mirror’s social media channels
• sourcing pictures and altering images for use alongside content
• drawing up competition landing pages
• writing micro-content for commercial banners and buttons
• supporting the work of the commercial editor and the commercial partnerships team

Required skills

Candidates for consideration will need to be able to demonstrate:

A clear, concise writing style
• A keen eye for detail
• An understanding of the principles of headline writing and SEO
• Experience of working in a Content Management System
• Experience of working with social media management tools (Facebook pages, Tweetdeck/Hootsuite or similar)
• Good knowledge of popular culture, sport, music and current affairs
• Basic proficiency in Excel, Word, Powerpoint, Photoshop, Google Apps
• An understanding of the Mirror online readership and Mirror tone of voice
• A technical mind, familiarity with the digital landscape
• A ‘can-do’ attitude

Please apply by clicking the Apply button.

Closing date: 30/04/14

Contact
Trinity Mirror PLC
Posted
Reference
4366

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Sales Representative - Field and Telephone based

Basic job
Recruiter
E-Recruit Solutions
Salary
From £14,000 to £35,000 per year
Location
High Barnet
Job term
Contract
Job hours
Full time

An experienced Sales Representative is sought to join this wholesale distributor of Electronic Cigarettes in New Barnet, Hertfordshire.

* Sales Representative
* New Barnet, Hertfordshire
* Excellent salary + commission + bonus scheme with on target earnings of £35k+
* Field and telephone based
* Free parking, excellent bonus schemes

The company provides innovative, high quality electronic smoking devices into the retail, wholesale and distribution sectors, selling to the likes of Harrods and Selfridges. The products aim to eliminate the health risks of smoking, by providing a cheaper, healthier alternative.

They are now seeking a tenacious, professional Sales Representative to join their sales team, field- and telephone-based.

The Sales Representative will be responsible for the following:
* Promoting the company’s high quality products into the wholesale, retail and distribution sectors
* Building relationships with high-level decision makers
* Working to both call volume and sales targets

The ideal Sales Representative will possess the following:
* Substantial sales experience, ideally in a B2B environment
* Excellent communication skills, both written and verbal
* A professional, motivated working attitude

As a Sales Representative you will be joining an established organisation, currently experiencing rapid growth and able to offer excellent progression prospects. You’ll be providing a healthier alternative to smoking cigarettes, whilst working in an excellent sales environment.

Please click to apply for the role of Sales Representative in New Barnet, Hertfordshire!


If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about free careers advice. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.

eRecruit Solutions is a flat fee online recruitment company, who actively recruit for the following roles: Field Sales Consultant, Sales Executive, Sales Broker, B2B Sales Executive, Call Centre Sales Advisor, Outbound Telesales Executive, Outbound Sales Advisors, Customer Service, Telesales Advisors, Contact Centre, Outbound Sales Consultant, Telesales, Outbound Sales Representative, Call Centre, Sales Executive in Hertfordshire.

Ref: SMK120583A

Contact
eRecruit Solutions
Posted
Reference
SMK120583A

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Service Design / Research Contract - 1 month -London asap

Standard job
Recruiter
IC Creative
Salary
Competitive
Location
London
Job term
Contract
Job hours
Full time

An experience agency in London have ongoing requirements for Mid or Senior level Service Designer with UX Research/ Usability skills.

Running on a one, two or three month basis, these requirements will revolve around:

- Planning and reporting on lab studies
- Taking findings and updating customer journeys for online web/ mobile elements
- Advising / liaising with client in regards to strategy etc

Please get in touch to be considered for this role!

Keywords: service, design, contract, freelance, research, london, project, immediate, interaction, usability, ux, strategy, agency

UX jobs from IC Creative - providing a quality selection of the market's best contract User Experience jobs (UX / Usability / IA / Interaction Design / Visual UI Design).

Contact
Sam Emmett
Posted
Reference
J25284

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Project Manager x 2 –- World Leading Sports Brand -– Agile, Web

Basic job
Recruiter
NFP Group
Salary
Competitive
Location
London
Job term
Permanent
Job hours
Full time

Project Manager x 2 - World Leading Sports Brand - Agile, Web, Digital, CRM, Tech - £50-65k

Following significant investment into innovating core business applications focussing around, but not limited to, Web, Digital and CRM, a true Leader in Sporting Success require 2 Project Managers to complement their existing teams and work on a number of medium to large enterprise level greenfield development projects which are inherently in the public eye.

Projects Managers with be expected to be hands on when necessary as projects are incredibly deadline focussed so assisting with business analysis and UAT can be part of the role from time to time. Project Managers will work on a number of incredibly high profile and high visibility customer facing applications which are truly business critical. This will cover web, eCommerce, Digital, CRM, etc etc. Working closely with internal development teams and 3rd party suppliers Project Manager will manage projects within a Scrum and Agile environment with typical sprints lasting 2 4 weeks and total project delivery ranging 3-6 months on medium projects and 18 months + on large projects.

Project Managers must have a passion for technology and delivery, ideally from a Business Analysis or Development background (although strong understand and interest in technology will also suffice), Project Managers must have experience delivering high profile projects and be prepared to be hands on, have an inquisitive mind and have a can do attitude such as pro actively researching knowledge gaps etc.

This is a truly incredible opportunity which will be the envy of your friends as the Brand is instantaneously recognisable globally and projects are innovative, enterprise level and hugely in the public eye.

Apply today!

No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. First Point IT are an equal-opportunity employer and do not discriminate against these or any other class protected by applicable law.

Contact
Duncan Seward
Posted
Reference
DS/HQ00004494

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