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129 results

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Customer Service / Administrator / Sales / Data Entry / Admin / Secretary

Standard job
Recruiter
Big Recruitment
Salary
Competitive + Work From Home / Commission Only
Location
United Kingdom
Job term
Permanent
Job hours
Full time

IMMEDIATE START!!!

Due to their current level of growth, our Client requires candidates with any level of experience in Administration, Customer Service and Sales.

Due to the success of our previous Recruitment Campaigns we now have an ever increasing database of both Clients and Vacancies requiring candidates with all levels of experience.

What makes us so successful is that we Guarantee you will receive information on the role once you apply within 24 hours, a choice of roles and a guaranteed telephone interview.

So if you would like to apply for this role or would like information on any of the other roles that you would be suitable for, please click the apply now button, fill in the information and we will be in contact

Our Recruiters are looking for Applicants in all Areas Across the UK.

We provide our service to applicants free of charge.

There is no experience necessary for this role and some of the most successful applicants often come from the following Background: Account Manager, Account Director, Armed Forces, Marketing, Telesales, Business Development, Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Graduate, Christmas Workers, Admin, Office

Contact
Amy
Posted
Reference
UK1

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Serious Debt Officer

Display job
Recruiter
Regenda
Salary
Competitive
Location
Bolton
Job term
Permanent
Job hours
Full time

The Regenda Group is a leading independent North West housing and regeneration organisation. We manage 13,000 homes for rent across the region. We are more than a housing association. Through our innovative community projects, expertise in shared ownership and our track record in regeneration projects we are working to make the North West a better place to live.

We have recently reorganised our Financial Inclusion team to prepare for the Welfare Reform changes and as a result have an exciting new opportunity based at our Head Office in Horwich and working with our customers across the North West.

Serious Debt Officer – Role overview:
The varied role will involve undertaking home visits, office interviews and surgeries as required including representation in Court. Accurate preparation of documentation for court and is a key part of the role. Using your skills and expertise, you will provide expert advice and training across the business and champion the organisation’s response to welfare and benefit changes.

We are looking for a candidate with previous experience in housing, a background in customer facing services and an appreciation of the challenges of chasing debt with a determined but sensitive approach. Knowledge of welfare benefits, including recent and planned reforms, and ideally previous experience within a debt related role, you will have an understanding of the rent collection process and have experience of taking rent possession cases through the court system.

Training will be provided but you must be able to demonstrate the ability to work in a challenging environment whilst balancing the needs of our customer and the business.

Evening and weekend work may be a requirement of this post and due to the nature of the role you must hold a full driving licence and have access to a vehicle.

How to Apply...
You will need to fill in an online application form to apply for this role. You can apply by visiting the Regenda website, and going through the jobs section.
Alternatively you can submit a CV via the apply button below, and then you will be sent via email the direct links to the application process, where you will need to fill in the online application form. Please note that your CV will not be seen directly by the hiring manager so you will need to complete the application form in full in order to be considered for this role. Good luck with your application!

Regenda is an equal opportunities employer and positively encourages applicants from minority groups and people with disabilities.

Closing Date: 18 April 2014

Interviews are expected to be held on 29 April 2014

Contact
Regenda Group
Posted
Reference
1965649

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Tenancy Enforcement Officer

Display job
Recruiter
Regenda
Salary
Competitive
Location
Bolton
Job term
Permanent
Job hours
Full time

Tenancy Enforcement Officer
Horwich, Bolton with travel in the North West
35 hours per week, fixed term for 9 months
Salary circa £25,000 per annum

The Regenda Group is a progressive independent North West housing and regeneration organisation with a mixed tenure portfolio of 13,000 homes spread across the region. We strive to be much more than a Landlord to our customers. Through our innovative community projects, expertise in shared ownership and our track record in regeneration projects our mission is to “Make the North West a better place to live”.
Tenancy Enforcement Officer – Role Overview:

An exciting and challenging opportunity has arisen for a competent Tenancy Enforcement Officer to provide a centralised service and deal effectively with anti-social behaviour & complex tenancy management cases.

Delivering a face to face responsive service to customers across the group, you will be proactive in delivering and developing services to prevent problems occurring. Making full use of your excellent communication skills, you’ll be managing all cases types of cases of ASB including serious, complex and persistent cases which will require detailed investigations, witness-support and giving evidence in court.

Being proactive in providing advice and support to customers, you will effectively manage any complaints and support the neighbourhood with face to face meetings for complex tenancy issues. Success in this role will be achieved through developing strong and effective relationships with local authorities and other partner agencies.

We are looking for a positive and proactive individual with the drive to succeed and carry things through to a successful conclusion. With proven experience of working in a Social Housing environment, you will be able to demonstrate specialist knowledge of managing tenancies and ASB cases.

The busy nature of this role requires excellent organisation skills coupled with the ability to prioritise workload to meet targets and deadlines. Passionate about delivering excellent customer service, you will be able to work effectively within a shared service centre environment, and across teams. Please note that some evening and weekend work is a requirement of this post, as is the availability and use of a car. The post is subject to a DBS check.

How to Apply...

You will need to fill in an online application form to apply for this role. You can apply by visiting the Regenda website, and going through the jobs section.
Alternatively you can submit a CV via the apply button below, and then you will be sent via email the direct links to the application process, where you will need to fill in the online application form. Please note that your CV will not be seen directly by the hiring manager so you will need to complete the application form in full in order to be considered for this role. Good luck with your application!
Regenda is an equal opportunities employer and positively encourages applicants from minority groups and people with disabilities.

Closing date: Friday, 4 April 2014

Contact
Regenda Group
Posted
Reference
1965505

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Quality Manager

Standard job
Recruiter
Matt Burton Associates
Salary
Competitive + Excellent benefits
Location
Manchester
Job term
Permanent
Job hours
Full time

Undoubtedly the national market leader and a well-respected household name, our client has invested heavily on a new state of the art Customer Service Contact Centre in the heart of Manchester City Centre as the business continues its impressive growth plans.

In line with the relocation into the new facility the business is recruiting a Quality Manager to assume responsibility for ensuring optimum customer service levels across all divisions and they this is provided to its clients. Reporting to the Head of Resource Planning, the role will be performed through continuous monitoring of Contact Centre performance including call and performance monitoring, using state of the art software and whilst an autonomous role will require regular liaison with contact centre management and team leaders.

They key duties of the Quality Manager include:

* Design the overall Quality program for the business
* Monitor performance, response times, adherence to KPIs and complaint resolution
* Identify key areas of development and skills gaps across customer services and design and implement development and training practices to maximise performance.
* Work closely with team leaders and contact centre management.
* Build and manage the quality framework
* Participate in the definition and description of operational processes and procedures

The successful Quality Manager will possess the following skills and experience:

* Working knowledge and experience of performance and coaching in a large contact centre environment.
* Experience of working in a fast paced, target driven environment.
* Excellent communication skills
* Excellent I.T. skills
* Excellent conflict management skills
* Excellent analytical skills
* Ability to plan and prioritise resource management
* Manage confidential issues professionally
* Excellent working knowledge of the customer services environment.

This is an excellent opportunity, to work in a business critical role for one of the most well respected brands in the U.K. The closing date for applications is Friday 11th April.

Contact
Manchester MBA
Posted
Reference
JCM_025

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Administrator, Customer Services

Standard job
Recruiter
Arts Council England
Salary
From £16,645 to £16,645 per year + plus excellent benefits
Location
Manchester-City-Centre
Job term
Contract
Job hours
Full time

Administrator, Customer Services
The Hive, Manchester

Salary £16,645 per annum, plus excellent benefits

Contract: fixed term until 27 June 2014, working 35 hours per week

The Enquiries team is at the heart of customer care at Arts Council England and we need experienced staff to join us. You’ll be responding to a wide range of enquiries by phone, email, and post as well as providing a switchboard service for the whole of Arts Council England. You’ll also be part of the team that build the resources we need to answer these enquiries.

You’ll be able to respond quickly, courteously and accurately to customers from a diverse range of backgrounds, and have an understanding of the need to provide effective information services. Ideally you will have experience of a customer service environment in information services or in a contact centre.

Interviews are scheduled to be held on Tuesday 15 April 2014. Please ensure that you have availability for this date

Closing date: Friday 11 April 2014 (midnight)

Contact
Arts Council England
Posted
Reference
ADCF30
Duration
until 27 June 2014

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Telesales Executive

Basic job
Recruiter
Support Services Group (1)
Salary
From £18,900 to £75,000 per year + Uncapped bonuses
Location
Stockport
Job term
Permanent
Job hours
Full time

Business to Business Telemarketing Executives
Salary: 18,900 OTE (14k basic + uncapped bonus)
Redfern Recruitment are currently recruiting for talented Telemarketing/Telesales Executives for an award winning and dynamic health insurance provider based in the centre of Stockport
As a Telemarketing Executive you will be contacting small businesses across the UK to book appointments for the sales teams to talk about their award winning Private Medical Insurance.
Requirements
• Ideally you’re already in a B2B telemarketing/telesales position
• Proven track record in lead generation or appointment setting
• Confident
• Tenacious and Resilient
• Target driven
In return my client is offering
• Achievable bonuses with uncapped potential
• Excellent training and development programmes
• Mon-Fri business hours only
• Private Medical Insurance
• A contributory pension
• A range of benefits including 50% off gym membership, a free cinema ticket every week and many more.

If you’re a consistent top- performer looking to kick-start your career with a prestigious brand able to offer genuine long-term development opportunities, we’d love to hear from you!
To apply send your CV to [contact details removed] or contact Lorraine at Redfern Recruitment on [contact details removed] or [contact details removed] Redfern Recruitment is an equal opportunities employment agency. We are working on behalf of our client to find suitable candidates for this position.

Contact
Lorraine Mooney
Posted
Reference
RedfernPH01

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Call Centre Advisor

Basic job
Recruiter
Cash Converters
Salary
From £16,000 to £16,000 per year
Location
Cheshire
Job term
Permanent
Job hours
Full time

Cash Converters are currently seeking a Call Centre Advisor. This position offers a competitive salary of £16,000 plus bonus and competitive benefits. This is a great opportunity to join a household name and a truly evolving business.

Cash Converters UK is the UK arm of Cash Converters International which, with more than 630 stores globally, makes it the largest retailer of second hand goods across the world. Traditional retail, pawnbroking, buying and selling, sits at the heart of what Cash Converters offer, but more recently we have introduced a number of personal finance products such as cash for gold, cash advance and personal loans.

We are looking to recruit a highly motived and customer focused Call Centre Advisor who has experience in an outbound sales or service environment and possesses the ability to offer outstanding service, by going the extra mile to ensure customer satisfaction.

Call Centre Advisors are based in our vibrant, open plan Call Centre in Runcorn where all website and telephone based personal loan applications are managed.

The main purpose of the Call Centre Advisors role is to achieve individual and team targets by effectively assessing applications and promoting the range of Personal Finance products most suited to that individual, whilst always treating our customers fairly and ensuring all policies and procedures are adhered to.

This is an outbound sales based role and Call Centre Advisors must have the confidence to build relationships with customers and colleagues and have a keen eye for detail in order to quickly identify and promote relevant products whilst following operational policy, legislative guidelines and achieving set targets.

Key Responsibilities and Outcomes of the role:

- Display product and process knowledge in order to instil confidence to all customers

- Continually demonstrate cross effective negotiating skills, cross and up selling techniques in order to achieve individual KPI's, whilst delivering excellent customer service standards.

- Keeping accurate customer records and details in the company system to ensure that PCI compliance is adhered to at all times.

Apply now with an up to date CV to find out more about this exciting Call Centre Advisor role.

Contact
Cash Converters
Posted
Reference
RW-CCA-PRES

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Call Centre Advisor

Basic job
Recruiter
Cash Converters
Salary
From £16,000 to £16,000 per year
Location
Cheshire
Job term
Permanent
Job hours
Full time

Cash Converters are currently seeking a Call Centre Advisor. This position offers a competitive salary of £16,000 plus bonus and competitive benefits. This is a great opportunity to join a household name and a truly evolving business.

Cash Converters UK is the UK arm of Cash Converters International which, with more than 630 stores globally, makes it the largest retailer of second hand goods across the world. Traditional retail, pawnbroking, buying and selling, sits at the heart of what Cash Converters offer, but more recently we have introduced a number of personal finance products such as cash for gold, cash advance and personal loans.

We are looking to recruit a highly motived and customer focused Call Centre Advisor who has experience in an outbound sales or service environment and possesses the ability to offer outstanding service, by going the extra mile to ensure customer satisfaction.

Call Centre Advisors are based in our vibrant, open plan Call Centre in Runcorn where all website and telephone based personal loan applications are managed.

The main purpose of the Call Centre Advisors role is to achieve individual and team targets by effectively assessing applications and promoting the range of Personal Finance products most suited to that individual, whilst always treating our customers fairly and ensuring all policies and procedures are adhered to.

This is an outbound sales based role and Call Centre Advisors must have the confidence to build relationships with customers and colleagues and have a keen eye for detail in order to quickly identify and promote relevant products whilst following operational policy, legislative guidelines and achieving set targets.

Key Responsibilities and Outcomes of the role:

- Display product and process knowledge in order to instil confidence to all customers

- Continually demonstrate cross effective negotiating skills, cross and up selling techniques in order to achieve individual KPI's, whilst delivering excellent customer service standards.

- Keeping accurate customer records and details in the company system to ensure that PCI compliance is adhered to at all times.

Apply now with an up to date CV to find out more about this exciting Call Centre Advisor role.

Contact
Cash Converters
Posted
Reference
RW-PRES-CCA

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Start a career in Fitness: Nationwide

Standard job
Recruiter
Be-a.co.uk
Salary
From £15,000 to £40,000 per year
Location
United Kingdom
Job term
Permanent
Job hours
Full time

Are you passionate about Sport, Health and Fitness? Then a career in Personal Training could be for you.

Is your job in retail or admin driving you up the wall? Do you wish you had a job you love? Do you like the thought of being your own manager? If you're longing to launch yourself into an exciting and rewarding career then our client could be just the answer.

Their personal trainer academy is now recruiting for 2013 intakes from highly motivated individuals with the passion and drive to succeed. Whether you're a graduate looking for your first position or you're looking to leave the 9-5 and re-train in something new, this could be the perfect move for you.

They offer some of the UK's leading training facilities, distraction free learning and the opportunity to work and train alongside the very best. They are also the chosen provider of employees to the UK's leading leisure companies such as David Lloyd Health Clubs, Esporta Health Clubs, Greens Health Clubs, LA Fitness, Steiner (Cruise Ships) and Mark Warner Holidays (overseas placements).

If successful, you will be offered an exclusive place on our full time or part time training scheme where you'll gain nationally recognised qualifications in Personal Training (REPS 3), Spinning, Circuit Training and Sports Nutrition. You'll also enjoy professional development and mentoring from our experienced tutors and personal trainers. As part of your training you'll also gain a deeper understanding of key business skills such as sales, customer services and marketing that will help you stand out from the crowd.

During training we will guarantee you interviews with the UK's leading employers (500+ UK Health Clubs) with an average starting OTE of £20K-£30K. You'll also benefit from our experience and ongoing career support once you've graduated.

Our Corporate Partner Sponsored programme can be fully funded through our Career Loan Scheme so that you can complete your training and repay once employed and working.

Places are limited and strictly by application only. No previous experience or qualifications are necessary.

Contact
Chris Morgan
Posted
Reference
1927367

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Client Enquiries / Customer Service / Call Centre

Basic job
Recruiter
Recruitment Genius
Salary
Competitive
Location
Manchester
Job term
Permanent
Job hours
Full time

This is a fantastic opportunity to join a well-regarded and established firm of claimant personal injury solicitors. With circa 120 staff and over 20,000 square feet of office space, the firm continues to grow and expand.

They are currently recruiting for New Client Enquiry Assistants within their New Client Team. The role is for someone looking for the next step having gained telephone sales experience.

Job description:

- Working in an inbound sales environment, handling warm leads from a range of sources
- Responsible for client experience from first contact until signed up the file transferred to solicitor. Sales through service is paramount.
- Calling prospective clients as soon as possible within required service standards
- Obtaining all relevant details of a prospective client’s claim
- Presenting key information to management, in a concise manner
- Inputting all details into a case management system
- Chasing transfer files regularly and keeping clients updated.
- Working within a team to ensure excellent client service

The above list is not exhaustive and as a New Client Enquiry Assistant in the New Client Team you are responsible for all new clients that come into the firm. You must ensure that a clients experience with the New Client team is positive.

Person specification:

- Experience of converting enquiries from warm leads to clients in a telesales environment. Legal training will be given.
- Strong influencing, negotiating and objection handling skills.
- Excellent levels of customer service.
- Ability to present relevant information to management in a concise manner.
- Proficiency in handling multiple enquiries and managing own time to ensure all enquiries fully pursued.
- Adept in working within governing regulations concerning marketing.
- Background within service handling for example financial, claims management or other professional backgrounds an advantage.

Working Hours

The New Client Team opening hours are currently:

Monday - Friday: 08.00 - 21.00 (on a shift basis)
Early Shift: 08.00 - 16.30 (1 hour lunch)
Middle Shift: 09:30 - 17:30 (1 hour lunch)
Late Shift: 13.00 - 21.00 (30 minutes lunch)
Saturday - Sunday: 10.00 - 18.00
Bank Holidays: 10.00 - 18.00

You will alternate weekly between early, middle and late shift as dictated by your roster. You will work one in seven weekends again dictated by your roster.

There will also be a smart phone rota, where one member of the team will take home a smart phone and answer any calls outside of office hours. It is expected that this will be, one night every fortnight. A bonus will be payable on this night.

Due to the nature of your position you could be required to work whatever hours are necessary for the proper performance of your duties and this may on occasion mean that you will work in excess of your rostered hours. However this is envisaged to be minimal.

Contact
No Contact
Posted
Reference
00010509

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