Location: Watford Position: Service Desk Engineer Salary: Basic up to £28K (neg depending on experience) Experience: Service Desk experience Unified Communications / VoIP / Network Services
Our client is a well established, national Unified Communications Systems Integrator. The company is a dynamic organisation committed to being the best and leading the way in emerging technologies to include Unified Communications, Contact Centres, Data Connectivity and Hosted Solutions.
There is now a requirement for a Service Desk Engineer to join the Service Operations team. The primary responsibility of the Service Desk Engineer is to deliver service excellence by acting as a central point of contact for customers and to provide technical assurance of services and their performance by handling incidents and requests providing an interface for other activities such as change, problem and service level management.
The successful candidate will have experience of working in an ITIL Based service desk, supporting technologies such as Voice, IT Administration, VoIP, Network Services, Data Networking and Unified Communications including Microsoft Lync. Providing high levels of first level resolutions and technical support and guidance.
You will have excellent communication skills and be confident in liaising with internal departments, customers and suppliers. It is essential you have the ability to learn new products and services, possess excellent customer service skills and can multi-task.
*At least 3 years proven service desk experience delivering first point of contact resolution in either Communication Technology / IT / Applications / Microsoft Lync *Ideally 2 years proven experience in Network Services including Phone Lines, Internet Connectivity and Mobiles. *Customer service experience *Experience of working in ITIL based service desk *Contact with Incident, Problem and formal Change lifecycle process. *Working experience of developing workarounds, changing operating procedures, training users and amending documentation.
Main role and responsibilities:
*Provide a single point of contact for customer incidents and enquiries via telephone, email and self-service portal. *Prioritise own workload and provide first level technical support of all incidents and ensure that SLA's are met through functional or hierarchical escalations. *Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks. *Keep customers informed of status and progress in accordance with update frequency or at their request and update Support Works in a timely manner and ensure the customer is satisfied with the final resolution by placing a confirmation call. *Attend incident / problem conference calls to update clients on progress, take full ownership until resolution. Including creating fault reports and resolution plans with the client. *Prompt escalation of Incidents to Third Party Suppliers and Tier 2/3 resolution teams as necessary, maintaining ownership of customer updates through to resolution through monitoring of all Service Desk requests. *To assist and encourage the development of other team members and apprentices of the Service Teams in terms of technical skills transfer.
London Home Counties / North London / Surrey / Sussex / Hampshire / Middlesex / North Kent living areas (all considered) Installation / Commissioning / Support (NEC SL1100 * NEC XN120 * NEC (the more NEC experience the better) and ideally Avaya IP Office c£30k (neg. basic up to £35K dependent on experience) + car allowance (c£4K)neg) + CROSS TRAINING +++
Our client is a well established £multi-million, market leading and fast moving Telecoms success story based in Surrey. They are dynamic, growing, and they provide specialist business-to-business Telecommunications solutions into the SME market throughout London and the Home Counties, by having partnerships with many world leading and UK specialist Telecoms manufacturers and suppliers including NEC ( NEC SL1100 * NEC XN120 * NEC Aspire * NEC) and Avaya IP Office.
They now seek an additional NEC (and ideally IP Office although X-training will be provided) Field Telecoms (home based) Engineer in/around the South East England / Northern Home counties Other living locations around London will also be seriously considered as long as you are happy to get into London quite regularly.
For this Field Installation, Commissioning and Customer Support role, the successful candidate will possess at least 2-3 years' experience on at least one of the following Telecoms product ranges: NEC SL1100 * NEC XN120 and ideally Avaya IP Office. The more experience and formal training / accreditations on NEC the better. Additional NEC cross training will be provided where necessary as will the opportunity to be CROSS TRAINED on to other leading Telecoms IP/PBX products like the Avaya IP Office.
This is a mixed and varied role involving remote diagnostics, client support, installation, commissioning and maintenance and Technical support. It is also essential that you have strong communication skills, are well presented, possess a flexible positive attitude and have good proactive problem solving skills. The role would suit a keen, hardworking motivated individual who wants to develop their career further within a dynamic and ambitious company.
Starting salary is excellent at c£30K-£35K (neg. depending on experience) + car allow. (c£4K) + cross training +++
Position: Fibre Optic Engineer Location: UK Wide Salary: Competitive
As a Fibre optic Engineer you will splice and test on existing and new build networks to the customer specifications. This will include external and internal works.
Main Duties and Responsibilities •Install, terminate and test all types of fibre optic cable •Fibre Optic Fusion Splicing - (8 core fibre up to 432 core fibre) •Fibre optic testing - OTDR/ILM/CD/PMD •Fibre Optics Cable installation •Installation of closures, couplers, ODfs, cabinets •Execution and Maintenance/fault finding in the fibre optic infrastructure •Understanding of complex designs and drawings to identify potential problems •Outside works in manholes •Inside building works •Adherence to all safety and operating non-negotiable •Constant communication with Project Manager to assist with completion of fibre works •The usage of plant, materials and care of tools and equipment in a way to minimize unnecessary waste and damage. •Ensure to bring sufficient hardware & tools out to site each day, (this may require you to start and finish at the yard each day) •Ensure all daily reporting, this includes, fibre characterization sheets and test results are mailed to the Project Manager. •Identify quality problems and recommend solutions. Report back to Project Manager with respect to compliance issues •Understand the Safety & Environmental Policies Ensure all activities carried out comply with the RAMS •Ensure adherence to safe working practices
Technical skills required •5 year working experience in Fibre optics •Otdr Experience - EXFO, CMA NETTEST, ANRITSU or NOYES •Fusion splicing - Fujikura 60s or 70s •Worked on a live network for 3 years or more
Competencies •Communication - Ability to communicate effectively both orally and in writing. •Decision making and good judgement - Ability to make good and effective judgements when presented with available data. •Leadership and Vision - Ability to inspire other engineers and lead a team. •Resilience - Ability to cope under pressure with maximum perseverance. •Thought process - Ability to think laterally and constructively. •Planning and Organisation - Ability to identify requisite steps to be taken in order to achieve specified objectives and ultimate team success. •Computer literacy - Ability to use computer applications such as MS Word ,MS Excel, and MS Visio and to learn new computer skills where required. •Personal presentation - requirement to maintain a professional level in relation to individual appearance at all times.
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Position: Experienced Residential Installation Engineers - Cable Television, Telephone and Broadband Internet Services. Location: London, Home Counties - All Areas. Salary: A competitive basic salary, plus bonus and overtime payments, company vehicle and mobile telephone.
Due to continued expansion our client requires experienced individuals to carry out the installation of cable television, telephone and broadband internet services into residential customers’ premises in London, on behalf of Virgin media. Normal working is Tuesday to Saturday.
Candidates will also be considered with Electrical, Telecom and CATV experience.
Our client offers a competitive basic salary, plus bonus and overtime payments, company vehicle and mobile telephone.
Suitable applicants must be able to demonstrate initiative whilst still working as part of a team dedicated to providing a first class service and the highest standards of work to partners and customers. Applicants must have held a full clean UK Driving Licence for a minimum of 12 months.
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