Telephone Investigator - Hindlip

20115.00 - 22275.00 GBP Annual
16 May 2019
13 Jun 2019
Engineering, Defence
Contract Type
Full Time
Telephone Investigator

Hindlip, Worcestershire

Permanent Contract

Full Time

The closing date for this post is 12 noon on Thursday 30th May 2019

The main purpose of the role is to receive and record emergency and non-emergency requests for policing service, determining the level of response required by THRIVE risk assessment, to include recording the crime/incident report and conduct telephone based investigations for crimes where police deployment is not required. Where possible provide resolution of the contact/crime at the first point of contact.

To take calls reporting low level volume crime from members of the public, carrying out initial risk assessment of the call and if appropriate recording on force systems, capturing data at the first opportunity in accordance with National Standards of Incident and Crime Recording.
To provide support to the OCC for taking calls from members of the public when the service level agreement for call handling is not being met, ensuring the calls are graded to ensure that appropriate deployment is made.
To make initial contact with victims of crime and then during the investigative cycle and pre-charge stage, providing timely updates to victims of crime in accordance with the Victim Code.
To record and investigate non-deployable crime, ensuring all investigative opportunities are taken.
Arrange recovery and to review CCTV footage. Upload and circulate images if appropriate.
Complete victim and witness statements, which can be completed over the telephone and manage police exhibits appropriately.
Complete all general office based enquiries as part of the investigative cycle.
Manage undetected crime reports to support operational policing by maintaining oversight of critical business area as appropriate (eg missing / wanted persons, stolen vehicles).
Make an assessment on crimes where there are no further evidential opportunities and file as appropriate.
Make an assessment on crimes where there are further evidential opportunities when a suspect has been identified, which cannot be managed internally and prepare handover packages to pass for further investigation and/or arrest by Police Officers.
To update, analyse and interrogate IT record and intelligence systems in accordance with Force Policy, Management of Police Information (MOPI) and National guidelines.
To undertake tutoring and mentoring of staff
5 GCSE's including English Language A-C grade or equivalent
Experience in working as part of a team
Experience of working in a busy customer service environment
Experience of decision making in relation to issues of threat, harm and risk
Proven ability to gather and collate information using appropriate questioning techniques and create and maintain accurate records
Proven ability to work under pressure, managing high and varied workloads, by prioritisation of tasks to work to strict deadlines in a customer service environment
Good data input skills
Proven customer service skills
Proven ability to communicate both orally and in written form with a wide range of people
Demonstrate a commitment to personal and professional development
Competent in the use of IT, including Microsoft packages
Special Conditions
Shift working
Weekend working
Wearing of Uniform
Exposure to disturbing/unpleasant images or tasks
Hearing Test
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks