Guest Experiences Administrator / Customer Services Coordinator
Job Title: Guest Experiences Administrator
Salary: £17,076 per annum
Job Type: Full time, Permanent
The Aquarium takes each and every one of its guests on a fascinating tour of marine life, seeing the magic of the deep up close with breath taking displays among their exotic species, tropical fish and sharks, they take real pride in educating the next generation in a fun and inspiring way.
They are looking for a Guest Experiences Administrator to join their highly motivated team. Working closely with the Guest Experiences Manager you will be responsible for the day to day running of the office answering telephone calls, e-mails, processing bookings for birthday parties, education visits as well as dealing with any customer queries and assisting the smooth running of the aquarium.
Additionally typical duties of this role include cashiering on a rota basis, daily reconciliation of the sales and cash on site, managing floats and cash levels, managing the site's sales and purchase ledgers as well as a number of office administrative duties.
You will assist in updating their social media platforms updating regularly with relevant information about events and products that the company has to offer.
This is a permanent position for which it is essential that you are available to work during weekends, bank holidays and school holidays.
Development potential both to expand the responsibilities of this role and progress to other positions in the future are possible as this vacancy has arisen due to internal promotion.
You will have a positive can do attitude with bags of enthusiasm. You will thrive in a customer focused environment. As well as a strong communicator, you will be super organised and demonstrate excellent attention to detail. They are looking for someone with previous experience in using on line booking systems, Microsoft packages and updating social media platforms.
About the benefits:
Alongside a competitive salary they are offering a benefits package that includes a pension plan, 30 days holiday (inclusive of bank holidays) rising to 33 days following 3 years service and an Annual Pass into the Company's attractions worldwide.
The Aquarium is part of a Spanish multinational, headquartered in Madrid, who owns and operates over 80 leisure attractions across Europe, 10 of which are located in the UK.
Please click the APPLY button to send your CV and covering letter for this role.
Your covering letter WILL be used as a sifting mechanism so make sure it stands out from the crowd!
If this position receives high volumes of applications the Company reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.
Candidates with the relevant experience or job titles of; Guest Services Assistant, Customer Service Executive, Customer Services Coordinator, Customer Service Advisor, Client Services Adviser, Hospitality, Retail Manager, Shop Assistant, Customer Service Representative, Customer Support, Client Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Advisor, Business Support, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant, Retail Store Coordinator, Receptionist, Customer Support Assistant, Customer Service Administrator, Visitor Services Coordinator may also be considered for this role.
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