1st Line IT Service Desk Analyst - Global Leader

Location
Bradford
Salary
Competitive Salary + Full Company Benefits Package inc Free Parking
Posted
16 May 2019
Closes
13 Jun 2019
Ref
12608
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time

1st Line IT Service Desk Analyst - Global Leader
Thornbury, Bradford BD3
Competitive Salary + Full Company Benefits Package inc Free Parking


We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk – EMEA via phone, email and self-service.

We Are Looking For

As an IT Support Professional with at least 1 yrs experience you will combine an active interest in IT with a passion for customer service. You will be highly organised and comfortable working in a fast-paced environment dealing with a wide range of varied IT Support queries. You will possess excellent communication skills, both verbal and written & have the ability to work independently whilst displaying enthusiasm to assist other members of the IT team when required. 

We deal with an average of 1,000 issues per week, with the primary objective for the role being to deliver an excellent customer experience, whilst minimizing down time to our internal customer base. Your extensive IT Support experience will see you troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service through the use of established processes and procedures. 

You will be required to work 35hrs per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, and therefore some degree of flexibility is required. We also work Bank Holidays although these are not mandatory. There is no requirement, however, to work evenings or weekends.

As the team support Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage however all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.


Who We Are:

With over 115,000 customers across 100 countries, we are a leading $10 billion global distributor of speciality consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.
1st Line Service Desk Analyst Key Responsibilities and Tasks:

What we offer in return:

+ 33 days holiday
+ Generous pension scheme
+ Death in service benefit
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Free Car Parking

We are a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Come and join us in a business with a global focus where your quality can make a real difference!

You may have worked in the following capacities:
IT Desktop Support, Level 1 IT Technician, Junior IT Support.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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