Switchboard Operator

17262.00 - 18078.00 GBP Annual
15 May 2019
12 Jun 2019
Contract Type
Full Time
Switchboard Operator
Hindlip, Worcestershire.
Fixed Term Contract until 31st March 2020
Full Time
The closing date for this role is 12 midday on Wednesday 29th May 2019.

The main purpose of the role is to provide a professional response to calls received in accordance with Charter Standards and Force Policy

Main Responsibilities:
To provide a high quality telephone call handling service to the public and to the Force in accordance with performance targets.
Where suitable, to provide the first line resolution by giving information to callers from the FAQ (Frequently Asked Questions) database.
Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
To maintain and update (for example numbers and departmental changes) the Switchboard directory.
To monitor and Maintain the Force Voice Mail system to ensure messages are being taken.

A general education to GCSE standard (grades A - C) or equivalent.
Experience of using Windows based IT systems.
Some experience of working in a customer services environment.
Proven ability to maintain a professional service to customers when under pressure.
The ability to gather information using appropriate questioning techniques.

Special Conditions:
Required to wear a uniform
Infrequent travel to other locations as required.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks