Customer Services Manager
Customer Services Manager
Based: Bradford
Hours: 35 hours/week
Full-time
Salary: £33,218.34
About Us
People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3350 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.
About the Role
This is an exciting opportunity to join the Customer Services Team and wider Asset Management team following a restructure. You will be responsible for the day to day management of the call centre team and be heavily involved in providing the primary repairs and maintenance services to Habinteg tenants, where accurate timely and quality diagnosis of repairs play a key role in managing the maintenance contractors. You will engage on a daily basis with your colleagues across Habinteg, customers and stakeholders to ensure that high performance is maintained. Whilst this role is based in our Bradford office, travel to our other offices may be required at times.
About the Role
This is an exciting opportunity to join the Customer Services Team and wider Asset Management team following a restructure. You will be responsible for the day to day management of the call centre team and be heavily involved in providing the primary repairs and maintenance services to Habinteg tenants, where accurate timely and quality diagnosis of repairs play a key role in managing the maintenance contractors. You will engage on a daily basis with your colleagues across Habinteg, customers and stakeholders to ensure that high performance is maintained. Whilst this role is based in our Bradford office, travel to our other offices may be required at times.
Closing date for the position is Monday 27th May 2019
Interviews will take place on Wednesday 5th June 2019