Deployment Specialist - Bilingual

'Your long-term employment aims are at the heart of what we do'

Our Client is a global technology company that develops, manufactures, and markets products and services for worker safety monitoring. The solutions deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces, including mobile, messaging, and web services. The company vision is to become the leading supplier of wirelessly connected worker safety monitoring products in the world.

Deployment Specialist

GBP26k per annum | Mon-Fri 8:30-5 | Excellent Holiday Allowance/Company Share Scheme/Life Insurance/Pension/Company Events/Great Company Culture | Deploying Products/Building Relationships/Problem Solving/Training Clients/Business Development | Professional Relationship Builder/High Level of Accuracy/Ability to Work Under Pressure/Excellent Understanding of Technology/Ability to Train and Understand Customer Needs | Passionate Team/Believe in Product/All Hands-on Deck

The role of full-time Deployment Specialist is to welcome new clients to our Client and support them through a successful deployment of the solutions acquired. Our Client have a world-class portfolio of safety solutions, and are looking for a Deployment Specialist with a passion to match.

Duties (include but are not limited to):

• You will be the primary point of contact for new customers
• You will focus on building relationships with customers and work to understand their criteria for a successful deployment
• You will help the customer manage change in their business as they work through their deployment with you
• You will set the stage for the long-term customer relationship with Our Client
• You will create online account structures and provide training on various solutions, allowing the customer to gain the most from their investment
• Plan and schedule onboarding activities with the client and additional internal resources
• Develop a clear understanding of clients' goals and organizational structure, and use it to ensure a seamless deployment
• Provide training in the form of webinars, phone calls and onsite sessions
• Thoughtfully answer customer questions related to various systems and services
• Support on-site pilots and field trials for potential clients alongside the internal Sales Engineering team
• Transition existing clients to new systems and functionality
• Support the roll-out of new products and features and assist other teams with customer communications when required
• Carefully manage daily interactions with customers and distribution partners
• Review, maintain and provide suggestions on emergency response protocols, accounts structures and best practices based on your customer's criteria for success
• Set up monitoring services for customers, communicating and coordinating with the company's Safety Operations Center or other third-party monitoring services to ensure a cohesive roll-out
• Communicate key learnings, relevant client information and requests to the appropriate internal teams

Person Specification:

• You believe in a customer-focused company
• You have a passion for business development and client retention
• You are a goal-oriented, energetic leader, focused on making and maintaining meaningful connections with clients
• You carefully listen to feedback and use what you learn to continuously test, enhance and personalize the customer experience
• You are curious, collaborative and take ownership of your role and responsibilities
• You thrive in a fast-paced environment, take initiative and are a self-starter
• Excellent communication skills with a natural ability to solve customer problems
• Proven ability to quickly and thoughtfully understand customer needs
• Excellent time management and organizational skills
• Ability to work independently and as part of a team
• MUST BE ABLE TO SPEAK A SECOND LANGUAGE (EUROPEAN)
• Previous experience in customer service, monitoring/call centers, HSE or training is an asset
• Proficiency in digital platforms including, but not limited to, Netsuite, JIRA, GoToMeeting and WordPress, with the ability to quickly learn new programs as required
• Ability to adapt to considerable variety in the workplace
• A team player with the proven ability to interact effectively with other groups, departments, clients and partners
• Must be detailed-oriented and accurate in all work activities
• Proficient in Microsoft Office, PowerPoint, Outlook, Word and Excel