Complaints Officer, 12 Month FTC

Morses Club
07 May 2019
04 Jun 2019
19 05 02
Contract Type
Full Time

Complaints Officer, 12 Month FTC, £21,000 + Benefits

Are you a results driven individual with experience of managing customer complaints? Are you passionate about doing the right thing and putting customers first? If you’re looking for a fulfilling and rewarding career in a friendly people centric business, then we may have the perfect opportunity for you!

Morses Club is a growing, continually developing and progressive UK wide consumer finance business. We put our customers at the heart of our development and diversification strategy and after some strong growth, there is no better time to join us and become part of our success!

We’re looking for a Customer Complaints Officer to join our support centre in Birstall (near Leeds), initially on a fixed term basis for 12 months. If you’re working in a complaints role within a contact centre or similar environment, or if you are managing customer complaints as part of your role, then we want to hear from you!


The Benefits

  • A rewarding working environment, competitive salary and an attractive benefits package including; life assurance (4X salary); health cash plan; pension up to 7 % matching contribution; 25 days holiday, free onsite parking and discounted gym membership next door to the office
  • It’s not a contact centre environment; our Complaints team are part of a wider support function, within a friendly open plan office.
  • Monday to Friday hours; no weekends or any unsociable hours.

About the Role

As a Complaints Officer, you will bring a wide range of customer complaints to a prompt and fair conclusion in line with company procedures, ensuring compliance with FCA, DPA and DISP regulations and procedures.

You will manage your own caseload of complaints received by telephone, writing, live chat and social media channels and you will be responsible for providing an appropriate first response, investigation and resolution. You will also conduct root cause analysis in order to identify repeat issues and provide recommendations for customer focused improvements.


About You

We’re looking for someone with knowledge of the complaints procedure, along with experience of complaint resolution and root cause analysis, ideally gained within the financial services sector.In addition you will have excellent communication skills and good working knowledge of Microsoft Excel packages.


About Morses Club

Morses Club is the 2nd largest UK Home Collected Credit provider. We are authorised and by the FCA. We operate under an established brand, enjoy a loyal customer base and are on an exciting transformational journey to broaden our offering and ensure that our service is underpinned by industry-leading technology.

At Morses Club PLC, we pride ourselves on our friendly and personal service, and we’re very proud that we consistently achieve high customer satisfaction scores of 95% or above. With future scope for career progression along with ongoing training and support, Morses Club PLC is the place to be to develop an exciting and rewarding career. Why not click apply today!