Software Support Executive – Recruitment Software

Software Support Executive – Recruitment Software
Exeter, Devon 

About Us 

Webrecruit; industry innovators, online recruitment disruptors, product development leaders. 

Pioneering the hybrid recruitment sector, we have blazed a trail through online recruitment for nearly two decades. Today, we have developed software to support all aspects of recruitment and hiring, a next generation ATS, which is making some big waves in our market. 

We’re a small company doing some big things and we’ve developed quite a following for our recruitment software and advertising solutions. Due to continued growth, we currently have a brilliant opportunity for a Software Support Executive to help provide guidance and support to some of the two thousand businesses that now use our solutions. 

Your Rewards 
 

As our product is constantly evolving and updates are being deployed on a monthly basis, you’ll have the chance to gain first hand exposure to product management and the full software development lifecycle. You’ll join an Agile environment and will have the opportunity to work closely with our in-house Development Team.

In addition to this, we offer:

- Salary of £20,000 - £24,000 
- Pension scheme
- Cycle to work scheme 
- 23 days’ holiday (increasing with service to 25) 
- Dress down policy 
- Great opportunities to enhance and develop your career 

Your Role 

As our next Software Support Executive, your role will involve: 

- Managing, troubleshooting and resolving support calls and emails from our customers and internal users 
- Maintaining a record of support issues and queries using our online ticketing system, Zendesk
- Supporting pre-sales activities as a product specialist and demonstration expert 
- Supporting users with post-sales training activities 
- Providing support for quality assurance and testing processes focusing on new functionality and releases 

- Assisting in maintaining and updating user guides, instructional videos and documentation 
- Reporting on common issues and offering feedback in weekly development meetings with the Development Team 
 

About You 

To be considered as a Software Support Executive, you will need: 

- Experience in an IT support role, ideally software-based 
- Experience of working to SLAs
- Experience of supporting users in a Windows environment  

We would be interested in a further conversation with you if you have experience as a 1st Line Support Technician, Helpdesk Advisor, Application Support Specialist or have been working in customer service supporting an IT product. 

Other organisations may call this role Product Support Advisor, Software Support Technician, Pre-Sales Technician, 1st Line Technician, Desktop Support Technician, or Software Support Advisor. 

At Webrecruit, we are focused on equal opportunities and providing a fair working environment for all. 

So, if you think you’d fit in as our next Software Support Executive, please apply via the button shown.