Head of Operations (Property, Hospitality) BLUH81466
Are you a proven leader with demonstrable experience of engaging and motivating teams? Do you have a strong customer focus and ensure that good customer service is consistently delivered? If so, we want to hear from you!
Here at Fresh Property Group, we are now looking for a Head of Operations to manage the overall business performance of a portfolio of properties in the North East, covering Newcastle, Durham, Leicester, Sheffield, Leeds and Loughborough.
Reporting to the Assistant Director of Operations, you will take the lead on client management and stakeholder relationships and ensure that each property meets its key performance indicators as well as maintaining the excellent brand reputation in all aspects of service delivery.
You must ensure that each site in your portfolio best demonstrates the organisations’ brand and has a culture of aiming to deliver excellent services to our clients – the students who live in our properties and the universities and colleges which we work with. You’ll need to build teams at site level with the right level of skills and commitment to meet the goals of the business and undertake regular reviews of site performance. The Head of Operations will also set rents at a level that will achieve full occupancy but aim to drive bottom line performance year on year and develop contacts at the local universities and colleges, attending meetings and presentations in order to promote us as business.
To succeed in this role…
You’ll be a driven, enthusiastic and committed individual who has proven management experience, gained within a customer facing environment. You will ideally have experience of working with students, in housing management or in the hospitality/leisure industry and be competent in managing budgets, including income generation and control of expenditure.
A focus on customer service, quality and results is paramount, as an understanding of Health & Safety legislation and best practice. We also ask that you are extremely organised to allow you to effectively plan and organise your own and team’s workload and have exceptional communication skills with the ability to demonstrate creditability in your area of responsibility.
Due to the nature of the role, flexibility and the willingness to travel to meet the operational needs of the business is a must.
Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays, 10 days company sick pay, a contributory pension scheme, season ticket loan, cycle to work scheme, work place nursery scheme and Perkbox.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
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