Outreach Support Worker (fixed term till 1/4/20)

Worcester, Worcestershire
£17,891 pro rata
26 Apr 2019
21 May 2019
Contract Type
Full Time

                     MOATS Outreach Worker fixed term till 1/4/20

email fmcnerney@maggsdaycentre.co.uk for an application form

Closing date of applications 21/5/19. Interviews 27/5/19

Office Base:                        59/60 Tything or various locations throughout the county


Salary:                                  £17,891 pro rata


Hours of Work:                 37 hours to be worked flexibly, may include occasional weekend and evening working.




Main Purpose of Job:    

To promote, and help maintain, a settled way of life for Service Users who are street homeless or at risk of it.

Detailed Duties and Responsibilities


  1. To assertively engage with individuals who become known to the service either through agency / self referral or through contact on the streets.
  2. To ensure that the Service User’s rights are upheld and promoted in all aspects of the work.

2. Assessment

  1. To assess Service User need in relation to housing, mental health and wellbeing, physical illness, alcohol and substance dependency; and to tackle these with the Service User by providing appropriate support, joint working with, or referral to, other services and develop an holistic support plan in conjunction with the Service User utilizing MEAM principles To undertake regular planned key working sessions, reviews and assessments with Service Users Where relevant to work with other services for the purpose of assessment, referral and support. Complete Service User risk assessments and in conjunction with the Service User develop appropriate risk management plans.

3. Service User Support

  1. To support individuals to meet their aspirations away from the streets through pro-active support planning. To actively assess and prioritise Service Users for access to housing and other services and where appropriate. To use wherever possible a harm minimisation approach. To work pro-actively to divert Service Users where possible away from the streets. To ensure that Service Users are given accurate information and advice including details of services available. To signpost Service Users to services taking into account their entitlement and aspirations. To carry a caseload and maintain accurate records; to convene case work meetings with Service Users, other workers and professionals and to implement agreed support plans.

4. Multi-Agency Working`

  1. To liaise with allied services and agencies in order to improve access for Service Users, individually or as a group.  To develop and maintain positive professional relationships with these agencies. To promote positive relationships with the local community and businesses, including dealing sensitively and professionally with any complaints

6. Street work

  1. To carry a standard means of identification and engagw with rough sleepers. To comply with Maggs Day Centre Lone Working Policy and other Health and Safety measures as regards street work. To participate in street counts / audits as appropriate to the post.

7. General

  1. Produce Service User records in accordance with Maggs Day Centre policy and Supporting People requirements. Produce support plan records in formats required eg annual monitoring forms, outcome results etc Attend regular supervision and team meeting to discuss progress (Reporting to the line manager in relation to progress, or lack of it, in implementing Support plans) Attend multi-agency meetings as required. To contribute to the overall effectiveness of the MOATS team including undertaking administrative, financial and other tasks. The scheme is relatively small and relies on staff filling in for each other. All staff are therefore expected to carry out other duties and responsibilities, as requested, providing they do not alter the general level and character of this job description


Person Specification MOATS Worker




Full driving licence and own transport. To be able to respond flexibly to the demands of the post including working early mornings, evenings and weekends if required

Knowledge of welfare


Ability to work innovatively and creatively with people and motivate others to bring about positive change

Minimum of level 3 qualification.

A good standard of written/verbal communication, including computer literacy.

Experience of working with homeless and vulnerable people

Very good listening skills and Interpersonal communication skills.

To have a commitment to, and an understanding of the issues surrounding homeless people. Commitment to empowering and supporting service users and adopting MEAM principles

Knowledge of housing/mental health/ substance misuse/community care services and processes.

Strong personal commitment to the rights of Homeless People

The ability to work under pressure in challenging circumstances. Excellent time management skills, an ability to work on own initiative, prioritising accordingly and keep accurate records.

Experience of completing support plans using SMART goals

Ability to prioritise own work and be pro-active.

The ability to liaise with other agencies whilst promoting the aims of the project.

A current Food Hygiene Certificate.

Willingness to ‘pitch in’ during periods of high activity

Resilient and ability to cope with multiple internal and external demands

Evidence of continued professional development

Enthusiastic, highly personable and able to motivate others

Ability to undertake comprehensive and risk assessments and act on information received to support and effectively manage risks

A current First Aid Certificate.

Confident, professional and calm, even when under pressure and sensitive and potentially volatile situations

Understanding of, and commitment to, Equal Opportunities and anti-discriminatory practice Clear understanding of confidentiality issues.

Networking within both the homeless sector and the wider community

Approachable and non-judgemental with Good empathy skills

To be able to work as part of a team. A commitment to multi-agency working and work in partnership with other agencies to achieve positive outcomes

Worked in outreach posts previously

Conscientious and reliable

Clear understanding of boundaries. Understanding of, and sensitivity to, the

potential needs of homeless/vulnerable service users.


Good timekeeper

Please note that all staff will be required to complete an enhanced DBS