SME Account Handler

SME Account Handler

Poole 

£20,000 - £25,000 per annum

Stackhouse Poland, formerly Coleman Insurance Brokers, is a specialist insurance broker providing a relationship and advice driven service. The company organises its client service and support by trading division in order to ensure appropriate and tailored service and product to meet the needs of its customers. The trading divisions comprise Commercial & SME, Community, Private Clients, Healthcare; Protection, Real Estate and a number of specialisms including Lloyds, Medical Malpractice and International business.

Established in 1974 Stackhouse Poland has grown significantly achieving significant success in delivering the highest quality insurance advice and service.

The company prides itself on always doing the right thing for its customers and employees and in turn this philosophy has delivered success for the company.

We have an opportunity for customer-focussed and experienced insurance professionals to provide excellent service to our clients, covering all aspects of their insurance arrangements. Working with a portfolio of SME clients, you will manage all their insurance requirements, reviewing their policies and completing mid-term assessments. You’ll build great working relationships with your clients, providing advice and support on their queries and maintaining contact to increase the retention rate.  With excellent negotiation skills, you will manage the renewal cycle, confirming terms and quotations, ensuring it remains competitive. With great attention to detail, you will accurately input all client, policy, risk and claim data into our insurance software and will maintain the electronic calendars to ensure they are kept up to date.

With demonstrable experience in a commercial insurance environment, you will be accustomed to achieving results and delivering exceptional service to customers. You’ll be confident and proactive with the ability to build effective working relationships with clients. A team player, you will also be able to work autonomously, planning your own workload and adapting to sudden changes in the priorities. With good IT skills, you will be quick to learn our insurance software (Acturis) and will help to maintain our paper free environment.

This is an excellent opportunity to develop your insurance career with a company that provides excellent support, development and ongoing training.

Closing date: 31st March 2019