Gas Compliance Officer
- Recruiter
- Anonymous
- Location
- Plymouth
- Salary
- Competitive
- Posted
- 05 Mar 2019
- Closes
- 02 Apr 2019
- Sectors
- Engineering, Gas & Renewables
- Contract Type
- Permanent
- Hours
- Full Time
Sure Maintenance Ltd is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. As part of their continued expansion they are looking to recruit conscientious and enthusiastic individuals that have pride in producing work of the highest quality to compliment their existing team looking after long term social housing contracts in the South West of England . Covering a large area travel will be required.
Key Duties
•Schedule annual services in conjunction with the Client specific procedure.
•Produce letters to all customers in respect of forthcoming annual service appointments conforming to the Client specific procedure.
•Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & customer liaison, this may involve work outside of normal working hours.
•On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes.
•Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required.
•Deal with tenant complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required.
•Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with customers regarding complaints; ensure internal Management staff are kept up to date at all times.
•Liaise with the customers for the rectification of any outstanding work or repair work, ensuring prompt rectification.
•Attend client meetings including Resident's Meetings, Roadshows and Contract Review meetings.
•Provide cover in times of staff absence in the role of Helpdesk Administrator.
•To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
•To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
•Assist in the training of any existing and new staff.
•Assist in establishing, collating and monitoring Tenant satisfaction level data.
•Ensure compliance with all company standards, policies and procedures
Key Duties
•Schedule annual services in conjunction with the Client specific procedure.
•Produce letters to all customers in respect of forthcoming annual service appointments conforming to the Client specific procedure.
•Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & customer liaison, this may involve work outside of normal working hours.
•On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes.
•Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required.
•Deal with tenant complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required.
•Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with customers regarding complaints; ensure internal Management staff are kept up to date at all times.
•Liaise with the customers for the rectification of any outstanding work or repair work, ensuring prompt rectification.
•Attend client meetings including Resident's Meetings, Roadshows and Contract Review meetings.
•Provide cover in times of staff absence in the role of Helpdesk Administrator.
•To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
•To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
•Assist in the training of any existing and new staff.
•Assist in establishing, collating and monitoring Tenant satisfaction level data.
•Ensure compliance with all company standards, policies and procedures