Universal Support Worker

Universal Support Worker

(Universal Support - Help to Claim Team)

Fixed term to 31 March 2020

Up to 37 hours per week (variable)

£18,870 p.a. (full-time – 37 hours per week)

Location: Based in Nottingham city and working across Nottingham City, Gedling Borough and Rushcliffe Borough

We are looking for people to join our new Universal Support Help to Claim team.  The team will provide an effective and efficient support service for first time Universal Credit claimants.  The service includes the provision of advice, information and digital support via face-to-face, telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit. 

We need people proficient in IT with effective communication skills.  Knowledge and experience of welfare benefits advice is desirable.

The Help to Claim service will operate Monday to Friday, 8am-6pm.  Successful applicants will work up to 37 hours per week.

Application packs can be downloaded from our website www.citizensadvicenottingham.org.uk

Closing Date for applications:

Monday 18 March 2019

Interview Dates:

Wednesday 20 and

Thursday 21 March 2019

Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.