Customer Support Executive
- Recruiter
- Anonymous
- Location
- Stansted
- Salary
- 20000.00 - 30000.00 GBP Annual + pension + benefits
- Posted
- 01 Mar 2019
- Closes
- 29 Mar 2019
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Our Client is a rapidly expanding aerospace organisation based on Stansted Airport. They are currently looking for a Customer Support Executive to join their team on a full time permanent basis.
JOB PURPOSE
To generate sales through brokering and subcontract repair of aircraft equipment.
Provide support to customers by acting as an interface between the customer and the Stansted Business Units (Safety, Electrical and Component Management).
Principal Duties and Responsibilities
* Prospecting for tender opportunities using government websites, customer portals etc.
* Identify potential bidding opportunities - feasibility, vendor sources or in-house & existing customer potential.
* Create leads for sales and commercial team.
* Identify opportunities to promote solution services and extended capability to existing customers.
* Respond to sales team leads and customer enquiries.
* Customer visits as agreed.
* Negotiating and placing orders with vendors, monitoring their price, quality and service.
* Provide customer support to a global range of customers and representatives.
* Undertake all aspects of customer order processing, eg contract review, work pack creation, raising approval certificates for product release, work pack scanning/filing and any other general administrative tasks.
* Undertake the resolution of issues, account queries, warranties, price breakdown & negotiation.
* Customer liaison; co-ordinate order scheduling and progression, provide quotes, produce and formulate technical evaluations, raise invoices.
* Act as point of contact for technical issues between workshops and customers and liaise with workshops to prioritise workload and customer requests.
* Update customer portals as required.
* Support the team in all phases of the selling process including, preparation of quotes and follow up of proposals.
* Assist in the development of account management plans for strategic customers.
* Collate/present analytical data surrounding individual account performance. Monitor margins and earning rates.
* Accurately maintain weekly status reports and spreadsheets in relation to sales opportunities and activity.
Qualifications and Experience
Qualifications:
* Minimum GCSE Maths and English Language (grade C / level 4) or equivalent
* Fluent command of written and spoken English. Fluency in additional languages desirable.
Experience:
* Minimum 3 years previous experience in a similar technically based role within an engineering / manufacturing industry environment (highly desirable)
* Experience of customer interaction, sales generation, developing and growing customer accounts through a range of different communication and media channels (essential).
* Previous experience working in multi-product business disciplines (desirable)
* Excellent data analysis and data presentation skills (essential)
* Computer literate proficient in excel and application of pivot tables (essential).
This role presents a unique opportunity for a commercially minded individual who enjoys and understands the entire sales process, is comfotable speaking to customers on a daily basis but does not necessarily want to be at the very front end of the sales process.
If you are interested in this role and would like to apply, please send your CV to Stuart at 3MD Technical Recruitment who are acting as an employment business for this position
JOB PURPOSE
To generate sales through brokering and subcontract repair of aircraft equipment.
Provide support to customers by acting as an interface between the customer and the Stansted Business Units (Safety, Electrical and Component Management).
Principal Duties and Responsibilities
* Prospecting for tender opportunities using government websites, customer portals etc.
* Identify potential bidding opportunities - feasibility, vendor sources or in-house & existing customer potential.
* Create leads for sales and commercial team.
* Identify opportunities to promote solution services and extended capability to existing customers.
* Respond to sales team leads and customer enquiries.
* Customer visits as agreed.
* Negotiating and placing orders with vendors, monitoring their price, quality and service.
* Provide customer support to a global range of customers and representatives.
* Undertake all aspects of customer order processing, eg contract review, work pack creation, raising approval certificates for product release, work pack scanning/filing and any other general administrative tasks.
* Undertake the resolution of issues, account queries, warranties, price breakdown & negotiation.
* Customer liaison; co-ordinate order scheduling and progression, provide quotes, produce and formulate technical evaluations, raise invoices.
* Act as point of contact for technical issues between workshops and customers and liaise with workshops to prioritise workload and customer requests.
* Update customer portals as required.
* Support the team in all phases of the selling process including, preparation of quotes and follow up of proposals.
* Assist in the development of account management plans for strategic customers.
* Collate/present analytical data surrounding individual account performance. Monitor margins and earning rates.
* Accurately maintain weekly status reports and spreadsheets in relation to sales opportunities and activity.
Qualifications and Experience
Qualifications:
* Minimum GCSE Maths and English Language (grade C / level 4) or equivalent
* Fluent command of written and spoken English. Fluency in additional languages desirable.
Experience:
* Minimum 3 years previous experience in a similar technically based role within an engineering / manufacturing industry environment (highly desirable)
* Experience of customer interaction, sales generation, developing and growing customer accounts through a range of different communication and media channels (essential).
* Previous experience working in multi-product business disciplines (desirable)
* Excellent data analysis and data presentation skills (essential)
* Computer literate proficient in excel and application of pivot tables (essential).
This role presents a unique opportunity for a commercially minded individual who enjoys and understands the entire sales process, is comfotable speaking to customers on a daily basis but does not necessarily want to be at the very front end of the sales process.
If you are interested in this role and would like to apply, please send your CV to Stuart at 3MD Technical Recruitment who are acting as an employment business for this position