Service Advisor - Chelmsford

Recruiter
Anonymous
Location
Chelmsford
Salary
23000.00 - 32000.00 GBP Annual
Posted
01 Mar 2019
Closes
29 Mar 2019
Contract Type
Permanent
Hours
Full Time
Wage: Dep on Experience plus bonus
Location: Chelmsford
Contract: Permanent,Full-time
Job Ref: DB(phone number removed)

SERVICE ADVISOR - CHELMSFORD

We look to recruit the very best individuals who enjoy delighting our customers by delivering the best customer experience. We are therefore keen to hear from exceptional people who are passionate about service delivery, who have a positive and caring disposition, and who want to be part of our motivated team.

This key position has a major part to play in achieving dealership success by providing a professional service to our Service customers. Previous experience as a Service Advisor within a car dealership is a essential.

THE ROLE

* Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department

* Advising on technical queries or issues

* Booking vehicles into the department for work to be carried out

* Informing customers of the progress of their vehicle

* Cross selling customer repairs and parts

* Finalising the invoice on completion of required work

* Performance measures will include Customer Satisfaction Scores and feedback to the department

THE PERSON

* The ideal candidate must have Service Advisor experience from within the Automotive trade

* The ability to work independently in a busy, pressurised environment is essential

* Someone who will enjoy the challenge of influencing the success of the Services department

* Customer focus, relationship maintenance and communication skills are of paramount importance in this role

* Technical skills and experience are essential

* The successful applicant will be self-motivated, with a proactive approach to customer service

* A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible

* You must be well presented and have excellent interpersonal and organisational skills

* You must be IT literate

If you would like to know more about this exciting opportunity, please get in touch and send your current and accurate CV to find out more! Our standard procedure is to speak to you before we send your CV out to any of our clients so please make sure that your correct contact details are on your CV