Customer Services and Support Team Leader / Contact Centre Supervisor / Call Centre Team Leader

Customer Services and Support Team Leader / Contact Centre Supervisor / Call Centre Team Leader
Old Trafford, Manchester
Salary: £21,626 - £27,496
Permanent, Full time

We provide homes and services to over 16,000 people across Greater Manchester.
As well as providing great homes in good neighbourhoods, we want to create the conditions in which people can enjoy life and realise their potential.

We are looking for a Customer Services and Support Team Leader to help us to provide a first class customer service at the first point of contact.

We are looking for someone who can take responsibility for managing a team of Customer Support Specialists, ensuring they achieve their potential and deliver excellent service.

Someone who will take pride in helping to set up our new Customer Services and Support Team (contact centre) and assist the Customer Services Manager in identifying and implementing service improvements that deliver best value for money.

We need someone who has worked in a customer contact centre environment, with multichannel inbound contacts, who is keen to learn and grow. With experience of managing a rota system, you will  have the ability to help set objectives for team and members and managing performance. Experience of customer journey mapping would be advantageous.

We offer a supportive environment, pay good salaries, offer a great range of benefits and invest in our colleagues because we want to attract and retain the very best people.

So, if you feel you can make a difference, we’d love you to join our team!

Closing date: 21/03/2019
Interview date: 28/03/2019 onwards