Account Officer

Account Officer (Programme Officer)

Reference: HQ00174609

Location: Birmingham

Salary: £28,953.00

Contract type: Contract

Date closing: 10/03/2019

As an Account Officer, you’ll be the face of service delivery within the programme team and for local Citizens Advice. In this role you’ll be working across the organisation and with local Citizens Advice, helping to run our service delivery function.

You’ll be the main point of contact for local Citizens Advice and will support them to deliver a new service.

You’ll also work with them to solve problems and help them find solutions, including for complex problems as they arise. You’ll be able to draw on a range of resources to help this happen including the wider account management team.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

Citizens Advice are working exclusively with our recruitment partners Prospectus on this position. All applications must be made through the Prospectus website where you can download the job pack, submit a CV and complete your supporting statement using the template provided. Any queries should also be directed to Prospectus.

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018).

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.