Customer Services Officer- 309190
- Recruiter
- Pontoon
- Location
- Andover
- Salary
- Competitive
- Posted
- 20 Feb 2019
- Closes
- 27 Feb 2019
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
Customer Services Officer
Location: Andover
Duration: 6 months initial
Start Date: ASAP
Salary: PAYE (Negotiable)
The client is a market leader in long term loans in the farm business sector. With ninety years experience, we have developed a first class reputation for supporting progressive farm businesses, including those with diverse rural enterprises. We have an Agent Network that now extends to over 150 Chartered Surveyor Offices throughout England, Wales & Scotland.
The client is looking for is looking for an enthusiastic and versatile individual to join the Customer Services team. This is an interesting role which includes a wide variety of tasks stemming from loan alterations, restructuring or repayment.
The successful candidate would be expected to demonstrate excellent attention to detail to enable them to calculate repayment statements and prepare loan alteration documentation. They would also be able to demonstrate strong communication skills to enable them to liaise with customers and other internal/external parties over the phone and through written correspondence. They would be expected to be a self-starter, team player and capable of operating in a small team within a busy environment. A clear focus on maintaining the clients reputation for delivering first class customer service is essential. A high standard of attention to detail is paramount in this role which spans a wide variety of processes and customer requests.
The role is desk based and located in Andover.
We want a workforce which is as diversely represented as our customers and so would encourage applications from people of all backgrounds. We value diversity and always appoint on merit.
Responsibilities
- Assist customers wanting to make a variety of changes to their loan agreements including part or early full repayment and restructuring of existing borrowing.
- Respond to a variety of ad-hoc questions from customers received by phone or in written correspondence.
- React to time critical system driven prompts to make pre-agreed changes to loan agreements and loans reaching the planned term end.
- Produce fixed rate break costs calculations and cross check the output of colleagues ensuring that personal work output exceeds required quality expectations.
- Assist customers wanting to extend interest only lending facilities at the end the original loan term via informed choice selling discussions and submitting proposals to the Credit team.
- Responsible for the input and checking of daily lending rates.
- Involvement in a variety of small ad-hoc projects.
- Continually review and routinely challenge processes in order to improve the customer experience or effectiveness.
*Ajilon Consultant*
You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.
This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.
If you think you have the experience and you would like to become an employee of this fast growing business unit within Ajilon please apply with your CV right now for instant consideration!