Facilities Manager
- Recruiter
- Ofcom
- Location
- London (Central), London (Greater)
- Salary
- £Competitive
- Posted
- 18 Feb 2019
- Closes
- 03 Mar 2019
- Ref
- QAVAC0303/JAM-JW
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Facilities Manager
London, SE1
£Competitive
Team Overview
The Property & Facilities Management team are responsible for the co-ordination, management and delivery of multi-faceted activities and services that make Ofcom’s properties safe, secure, efficient and stimulating environments in which to work and visit.
You will join the team during a significant period of change with a recent transition from Landlord to Occupier at our London head office as well as a cultural, physical and technological move to agile working.
At the heart of what we do are our talented and hard working people who are dedicated to delivering world class environments through passion, creativity and a unyielding focus on the customer.
Purpose of the Role
Reporting to the Head of Property and Facilities Management and forming part of the senior management team, you will take responsibility for the delivery of a best in class Facilities Management function across a diverse nationwide portfolio, comprising 7 sites and home to approximately 1,000 colleagues.
The primary purpose of your role will be to oversee the day to day management of all Facilities Management related activities to include: Property & Corporate Occupancy, Project Management, Service Providers / Contracts, Building Services Maintenance, Space Management, Support Service Operations, Sustainability & Environmental, Financial Management, Information Management, Procurement, Risk Management and Health & Safety.
You will take line management responsibility for the Reception & Concierge Manager and Post & Reprographics Manager as well as joint matrix management responsibility for an in-house and outsourced team comprising 45 colleagues
Requirements of the Role
- Deliver a world class customer experience through the successful delivery of key services - particularly as we imbed our recent move to new innovative and collaborative ways of working (Agile)
- Measure all service activities against recognized standards and propose appropriate and proportionate improvements
- Take responsibility for a significant budget ensuring proactive reporting and forecasting
- Oversee the successful delivery and management of all outsourced contracts
- Conduct regular checks on all service standards via inspections and audits
- Ensure effective line management of direct reports and in a matrix environment
- Understand and deliver statutory compliance and health and safety
- Monitor the standards, and performance of the teams within your remit with an emphasis on training, personal development, teamwork and delivering a world class customer experience
- Ensure that effective and tested BCP and Disaster Recovery plans are in place to support all aspects of the business
Skills, knowledge and experience
- Significant relevant experience in similar facilities management and environmental role
- Quantifiable track record of contractor management (property maintenance, facilities management, catering services) in a multi-site commercial property environment
- Experience in project management and outsourced service management with an emphasis on gap analysis and quality standards implementation
- Leadership skills with proven experience of leading, supporting and mentoring teams
- An excellent understanding of statutory compliance and health and safety as it relates to multi-tenanted commercial property
- Built environment and technical understanding of hard and soft services - with advanced awareness of PPM processes
- Strong financial management, budget interpretation and execution
- Service charge management and budgeting from a corporate occupier perspective
Qualifications
- A professional qualification in real estate and/or facilities management (BIFM Level 4+) or relevant experience
- A qualification in health & safety (NEBOSH, IOSH) would be advantageous
- Project Management Prince II & Professional / Certified Membership of BIFM
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Facilities Manager, Building Manager, Facilities & Maintenance Manager, Asset Manager, Property Manager, Health & Safety Manager, H&S Manager, HSE Manager, Facilities Project Manager, Real Estate Property Manager.