Real Time Analyst

Reporting to the Planning & MI Manager, we are looking for a Real Time Analyst to join our Customer Contact Support Team to provide monitoring for inbound and outbound calls, along with non-voice workloads to help improve our Service Delivery and Budget Management.

Working with the Call Centre Managers, Team Leaders and the Forecasting & Scheduling Analysts, you will be responsible for ensuring service delivery across all work streams and providing detailed feedback into the operation on service failure. You will also be responsible for the maintenance of the Work Force Management system and ensure schedule adherence across the Contact Centre.

If you are highly analytical and decisive, able to keep a cool head under pressure, have the ability to communicate to all levels up to and including CEO and have a strong background in contact centre real time management in high-volume, high-performance environments why not apply today?

To be successful you must have strong PC Skills (in particular MS Excel), experience with Work Force Management systems and be highly self motivated with a passion for your work.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!