Operations Supervisor

Job Description

Overview of Role:

The Operations Supervisor role is at the heart of ensuring our customers receive world-class installations and servicing. The role will support the scheduling of installation engineers across the UK; handle inbound customer queries; contact and schedule customer planned maintenance; perform general administration and office duties as required. Engineering experience desirable.

Cover Letter Required.

Role Description:

• To perform operations using scheduling software and future CRM systems for installations, call outs and planned maintenance scheduling.
• Schedule & support engineers across the UK ensuring this is carried out in the most effective and efficient way.
• Manage operational resources including engineers, vehicles & stock.
• Accurate input of data required.
• Work closely with the Operations Manager and the Sales team to schedule work and give accurate time estimates to customers.
• Ensure that all operational areas of the software system are set up correctly and maintained to the highest level.
• Ability to triage call-outs & provide technical advice to customers.
• Review completed engineer jobs.
• Provide technical advice where necessary.
• Ensure that we give excess time for jobs which require extensive work, preventing revisits.
• Be mindful of costs and any expenditure and to follow the procurement process set by the financial controller.
• Ensure the stocking van is routed efficiently and maintained.
• Escalate product related concerns appropriately.
• Provide excellent customer service and to handle customer enquiries with speed and efficiency.

Development:

• Seek feedback and react positively, acting to develop skills.
• Training will be provided, however you must take personal responsibility to become an expert about our products and services.

Key Skills & Experience:

• Effective communicator both verbal and written, across all levels of the organisation.
• Good team player working towards a common goal.
• Attention to detail.
• Computer literate and numerate with an understanding of Microsoft Office or similar.
• Ability to stay calm under pressure, prioritise and ensure project and task completion.
• Experience in dealing with customers and queries.
• Self-confident, with a polite, can-do attitude with a customer-friendly approach and manner.