Senior Customer Experience Account Manager
- Recruiter
- Anonymous
- Location
- London
- Salary
- Competitive
- Posted
- 14 Feb 2019
- Closes
- 12 Mar 2019
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Senior Customer Experience Account Manager - PropTech StartUp! Super competitive salary / Career!
LONDON - ACE Tech start up - brilliant people!
Would suit a confident organised, account manager with 1st class customer service pedigree and imagination !
Key criteria : Brilliant Account Management skills - Ability to design and improve a process from scratch! Customer Centric excellence- VIP customer journey. Customer Services & Account Management - Coordinator - expectation management, diplomacy, amazing communication skills!
What are you waiting for? This is the role of 2019 for all you customer service, customer account manager legends!
Who we working for? An award winner - A growth company in a growth sector - Managing the whole experience with a bucket full of autonomy in this new role - incredible staff - superb bright - super ambitious! Short-listed for numerous awards, including The Amazon Business Growth Awards, UK&I Award for 'Most Promising Company of 2018', Resi Awards 2018, Property Wire Awards 2018, World Banking Awards Top 50 Most Innovative Brands, and recently included in the Top-100 UK startups list on Startups. co . uk.
Candidate profile: Dynamic graduate or similar with 2-5 years experience in Account management - customer success/experience orientated roles in London! Gravitas, confidence and a divine focus on delivering a VIP service whilst managing 3rd party relationships - Design and polish the process and then build!
* She/he enjoys working in dynamic teams and team members enjoy working with them because of their positive attitude and proactive nature.
* They are excited by the opportunity to join a fast-paced entrepreneurial company, and by the potential to shape an entire industry as they continue to grow.
The Role:
• Ensuring outstanding customer experience at each stage of the property life cycle
• Designing and leading their post-let customer experience, from blueprint to implementation, building a best in-class service
• Leading property management market share growth, maximising revenue opportunities through the tenancy lifetime
• Winning new high value business through pitches to professional / institutional landlords
• Measuring and reporting on Customer NPS (Net Promoter Score). Identifying and introducing changes to improve customer advocacy levels
• Reviewing and auditing the performance of our partners' and suppliers' operations and delivery
and soooo much more!
Package:
* to GBP35,000 for an outstanding individual with fantastic work experience synergy
* Solid benefits - incredible career opportunity over the next 1-5 years. Growth Growth Growth! Unstoppable growth!
1st stage telephone interview 2nd stage meet the team - face to face - 3rd stage - finish it off.
All within a 10-14 day period. This is an urgent immediate requirement - START APRIL 2019
LONDON - ACE Tech start up - brilliant people!
Would suit a confident organised, account manager with 1st class customer service pedigree and imagination !
Key criteria : Brilliant Account Management skills - Ability to design and improve a process from scratch! Customer Centric excellence- VIP customer journey. Customer Services & Account Management - Coordinator - expectation management, diplomacy, amazing communication skills!
What are you waiting for? This is the role of 2019 for all you customer service, customer account manager legends!
Who we working for? An award winner - A growth company in a growth sector - Managing the whole experience with a bucket full of autonomy in this new role - incredible staff - superb bright - super ambitious! Short-listed for numerous awards, including The Amazon Business Growth Awards, UK&I Award for 'Most Promising Company of 2018', Resi Awards 2018, Property Wire Awards 2018, World Banking Awards Top 50 Most Innovative Brands, and recently included in the Top-100 UK startups list on Startups. co . uk.
Candidate profile: Dynamic graduate or similar with 2-5 years experience in Account management - customer success/experience orientated roles in London! Gravitas, confidence and a divine focus on delivering a VIP service whilst managing 3rd party relationships - Design and polish the process and then build!
* She/he enjoys working in dynamic teams and team members enjoy working with them because of their positive attitude and proactive nature.
* They are excited by the opportunity to join a fast-paced entrepreneurial company, and by the potential to shape an entire industry as they continue to grow.
The Role:
• Ensuring outstanding customer experience at each stage of the property life cycle
• Designing and leading their post-let customer experience, from blueprint to implementation, building a best in-class service
• Leading property management market share growth, maximising revenue opportunities through the tenancy lifetime
• Winning new high value business through pitches to professional / institutional landlords
• Measuring and reporting on Customer NPS (Net Promoter Score). Identifying and introducing changes to improve customer advocacy levels
• Reviewing and auditing the performance of our partners' and suppliers' operations and delivery
and soooo much more!
Package:
* to GBP35,000 for an outstanding individual with fantastic work experience synergy
* Solid benefits - incredible career opportunity over the next 1-5 years. Growth Growth Growth! Unstoppable growth!
1st stage telephone interview 2nd stage meet the team - face to face - 3rd stage - finish it off.
All within a 10-14 day period. This is an urgent immediate requirement - START APRIL 2019