Operations Manager

Operations Manager

Location:  Cambridge, GB

Category:  Administration and Customer Services

OPERATIONS MANAGER

PERMANENT – 2x FIXED TERM (12 month maternity cover, starting April 2019 & June 2019)

SALARY: £32,000 - £45,000

LOCATION: DC10 & The Triangle, Cambridge

What it’s about

These are exciting times for Cambridge English Language Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint two experienced, enthusiastic and dynamic Operations Managers, who will thrive in this changing environment and is motivated by delivering excellent customer service.

What you’ll be doing

This role encompasses a range of tasks and responsibilities. Reporting to a Senior Operations Manager, you will:

• Be responsible for key parts of the test processing cycle, working with and deputising for the Senior Operations Managers in managing the delivery of a range of processes and ensuring that the rigorous standards of the procedures are followed in the delivery of tests
• Ensure that processes are carried out and related documentation is produced to the highest levels of quality and accuracy at all of the stages assigned to the post, following standard procedures and to pre-established schedules
• Develop and maintain a culture of systematic process review looking to standardise and homogenize processes as much as possible therefore maximising process efficiency, cost effectiveness and flexibility of resource
• Make routine operational decisions to ensure that processes meet Cambridge Assessment English standards and candidates receive reliable results
• Provide effective training and line management to a number of permanent Operations Support Managers and/or Senior Operations Administrators following CA procedures and providing liaison between management and HR as appropriate.
• Take ownership of and facilitate the progression of strategic operational developments for the processes you are responsible for. Ensuring valid and reliable assessments and services, which meet market demand, are delivered in a cost effective and efficient manner.
• Lead and manage process reviews, focusing on the future development of new services and systems to introduce efficiency gains and ensuring the most effective customer focused solution is available for the business.
• To assist Senior Operations Managers in effectively implementing new procedures and system developments.

What we’re looking for

The successful candidate should have experience of working in a busy office environment, experience of managing and motivating teams and working under pressure to demanding deadlines.  Ideally you will also have experience of working on large projects and systems development. For further skills required please see essential and desirable criteria below.

Essential:

• Experience of managing multiple work processes and procedures
• Experience of managing and motivating individuals and teams
• Good problem solving skills
• Project-management skills
• Experience of working in a complex and busy office environment
• Flexibility and adaptability
• Strong organisational, prioritising and planning skills
• Excellent customer service and relationship management skills
• Excellent attention to detail
• Ability to work effectively under pressure
• Ability to think strategically
• High standard of spoken and written English

Desirable:

• Good overview of Cambridge English business aims and objectives
• Excellent data management and interpretation skills
• Effective negotiation skills

Benefits

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Enhanced maternity/paternity pay 
• Employee discount and cash back scheme at 1,200 retailers
• Cycle scheme
• Subsidised canteens
• Support for professional qualifications

Secondment Opportunity

This role can be classed as a secondment opportunity for internal candidates with approval from your line manager.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 03 March 2019 and interviews will be held on 12th & 13th March.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER