Client Account Executive - Energy/Utilities

Job Summary

We have an exciting full time opportunity within our successful Utility Bureau Service as part of our growing account executive team. This is a highly satisfying and high paced role with excellent pay and progression opportunities for the right candidate. Full in-house training is provided so industry knowledge is not essential. More important will be your drive, professionalism and dedication to giving our clients excellent customer service.

Based in our offices in Yate you would be working as part of a small, friendly team with our new and long-standing business clients to save them both time and money by helping them to efficiently manage their utility accounts (electric, gas & water).

What is our Utility Bureau Service ?

Utilities, and utility companies are a bugbear for most people and this is no different for commercial and industrial organisations and their electricity, gas and water accounts. Jargon and contract pitfalls combined with poor billing and terrible customer service can make tendering competitive supply contracts and managing the subsequent billing accounts an expensive, time-consuming nightmare.

Our Utility Bureau Service creates a buffer that protects our clients from the day-to-day problems of working with utility companies. Instead, our customers deal with our friendly and dedicated team of experts and we work on their behalf with the utility companies. Our in-depth knowledge helps to cut through the jargon and avoid most of the problems that can occur.

Our clients can rest assured that their bills are correct, their supplies are in contract and a team of experts are pro-actively looking out for problems and ways to save them money. We also help clients deal with their internal and mandatory reporting needs, coupled with centralising and managing their utility data.

The Role

As an Account Executive, you will be focal point for all our services and will be responsible for managing your own, varied workload whilst maintaining and growing your relationships with a portfolio of clients.

The role combines an interesting mix of technical and customer facing work key functions include:

- Working with Clients via Phone, Email and Face to Face
- Understanding each client's unique needs
- Negotiation and Recommending Supply Contracts
- Validating Utility Invoices
- Dispute & Error Resolution
- Utility Recharging
- Consumption Monitoring & Reporting
- Budget Forecasting
- Supply Cost Optimisation
- Assisting with new connections
- Meeting with utility suppliers to improve relationships and learn about new products

You will be aided by our account support team who will assist you in many of the regular day to day functions of our service. You will also be supporting them with your industry and client knowledge so good teamworking is essential.

Some travel is required to meet with our client's face to face in the UK & Ireland but you will be primarily based at our office in Yate.

About You

The successful candidate will have/be:

• A minimum 2:1 degree in a numerate, computing, technical or scientific discipline or 4 years' experience in a highly technical field.
• IT literate including use of MS Office (Word, Outlook, Excel)
• Effective communicate skills (written, phone and face-to-face) able to discuss complex issues with customers and suppliers alike.
• Customer focused
• Self-motivated
• Professional attitude & well-presented
• Well organised & able to manage own work independently
• Able to work under pressure
• Able to work effectively as part of a team

The following would be advantageous but is not essential:

• Experience of high quality B2B customer service
• Experience of working for a utility supplier, 3rd party service provider or consultant
• Advanced computing/programming skills

About Clifford Talbot Partnership

We have been helping our clients to save money and to navigate the minefield of the UK energy and water industries for over 34 years. As a growing private company of we want to hear from you! To apply please send us a copy of your CV together with a cover letter summarising why you're a great fit for the job.

The Package

Full in-house training is provided and we offer excellent pay and progression opportunities with a starting salary of GBP21,000 - GBP28,000 (+bonus) with the potential to increase to up to GBP35,000 (+bonus) as your skills and experience grow.

We have an annual appraisal and pay review process and work hard to help all of our staff to develop and reach their full potential. We strive to be a considerate and professional employer and offer flexible working hours around a 37.5 hours week and contributory pension.

Job Types: Full-time, Permanent