Customer Contact Adviser -Maternity Cover

Fixed Term Maternity Cover

We have great opportunity based at our Corby campus for a Customer Contact Adviser to become a key member of our Student Recruitment department.

As a Customer Contact Adviser, you will play a key part in supporting the success of our students through:

• Providing a high quality information and advice service to customers, in line with the College's customer service charter and set service standards, supporting the achievement of applications, conversion, recruitment and retention targets.

• Playing a key role in participating in school events and College Open Days in order to attract applications.

Our ideal candidates will have Experience of working in a customer service environment and exceeding customer expectations and experience of providing advice to customers using a variety of communication methods, e.g. face-to-face, via the telephone. Additional Experience of working in a reception and using a switchboard, alongside the following qualifications:

• A good standard of education, including English and mathematics at GCSE grade A-C or equivalent
• A professional information, advice and guidance (IAG) qualification, or the willingness to undertake a Level 3 Customer Service apprenticeship
• Evidence of continued professional development

Further details of the essential criteria for the post can be located within the Job Description.

About Us

The Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.

Contract Type -Bedford College Professional Services Ltd (BCPS Ltd)

20 hours per week (0.5 FTE) / 52 weeks per year

25 days holiday per annum, pro rata

An Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.

Interviews will be held on a date to be confirmed.