Customer Service Officer

Customer Service Officer

12 month FTC

Salary | £18,026 – £21,472

Location | L11 2SF

Closing Date | Tuesday 19th February 2019

Interview Date | Thursday 28th February 2019

Cobalt Housing are excited to be recruiting for an experienced and confident Customer Service Officer, on a 12 month fixed term contract, to join one of North Liverpool’s mainstream Landlord. Based in Croxteth, the successful candidate will be the front-end support for our tenants. 

Working within a busy team, Customer Service Officer will be responsible for acting as the first point of contact for all customers, providing a high quality of service is delivered at all times and ensuring that all enquiries are dealt with promptly, in line with agreed published standards and targets. Proficient communication skills are key for this role, as you will also regularly liaise with other departments, contractors and partner agencies as appropriate to resolve enquiries.

To be considered for this role, you will need to have experience of dealing with the public in a service capacity, strong problem solving skills and ability to work as part of a team. It is also essential that the successful candidate should be able to work on their own initiative and will adhere to and promote Cobalt values and behaviours. 

The successful candidate will enjoy 23 days holiday, plus 3 additional days for Christmas shut down, as well as the option to join the company pension Scheme. The salary for the Customer Service Officer Role is £18,026 – £21,472 per annum. Cobalt's standard working week is 9am - 5pm Monday to Friday. For More details on Cobalt's benefits, please see our website: https://cobalthousing.org.uk/working-with-us/rewards-and-benefits/

Cobalt Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

How to Apply

To apply for this role:

Please email a copy of your up to date CV, alongside a covering letter to recruitment@cobalthousing.org.uk demonstrating how you meet the essential and desirable criteria as appropriate in the person specification – additional role information is on Cobalt Housing’s website.

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