Service Manager / Learning and Development Manager

Job Title: Service Manager

Location: Whitley Bay

Salary: £33292

Job Type: Full Time, Permanent

The Company, an established provider of support services for people with learning disabilities, have been working in the North East since 1990. Their mission statement, which was designed by the people they support, their families and their own staff, guides everything they do.

They believe that everyone should have their choice when it comes to getting the support they need and as such they provide a specifically tailored service to every individual, working to a support plan chosen by them.

Job Duties:

Leadership, Management & Delivery

• Develop and implement operational plans for your area of responsibility that will contribute to achieving the objectives set out in the Association's Strategic Business Plan
• Develop new business with a variety of client groups as directed by CEO or Head of Services with a range of client groups and needs
• Set direction for teams and individuals, ensuring the people they support contribute to the development of services
• Lead teams in the development of knowledge, ideas and work practices via the delivery of training, coaching or mentoring as appropriate
• Encourage innovation in your area of responsibility for improving existing services and developing new services

Performance Management

• Manage services, taking responsibility for leading, planning, monitoring and ensure that services meet agreed objectives and are to the satisfaction of people they support, carers and commissioners and to the requirements of CQC regulations and Safeguarding
• Ensure that the service delivers outcomes that meet the people they support, organisational, and legal requirements and fundamental Care Standards
• Audit and monitor continuous quality improvement by undertaking a monthly audit and an annual audit in each service that falls within your area of responsibility
• Ensure Health & Safety requirements are met by developing a culture that ensures safety considerations are firmly embedded in the planning and decision making processes within your remit

Team Building

• Develop productive working relationship with colleagues in the Association and other organisations
• Manage people within your sphere of authority, allocate, co-ordinate, monitor and assess the work of teams and individuals
• Strive to facilitate others' contributions and to share leadership, nurture capability and long-term development of others
• Contribute to the selection, recruitment, and retention of staff to develop a quality service within your sphere of responsibility

Negotiation and Influencing Decisions

• Produce and communicate information and knowledge about complex subjects and concepts to influence key decisions. Ensure innovative approaches to service development are considered
• Support teams in problem solving around individuals whenever this is required, and develop creativity and problem solving skills within teams

Communication and Presentation

• Ensure individuals and groups are supported appropriately when experiencing significant life events
• Take appropriate steps to safeguard verbal, written and electronically stored information, ensuring that such information is available on request to (only) authorised users
• Facilitate training to teams. Monitor that teams are attending training and that all necessary training is carried out

Managing Self and Personal Skills

• Take responsibility for your performance and the continuing development of self and others
• Evaluate and develop own contribution to the organisation, working as a team member
• Take responsibility for the continuing professional development of self and others

The Candidate:

• Act with integrity and honesty at all times
• Be approachable and friendly
• Give and receive constructive feedback to enable development of self and others
• Acknowledge and value the contribution of staff within the team
• Guide, direct and support colleagues to ensure continuous improvement

Key Requirements:

• Registered Manager Award OR Qualified Social Worker OR Registered Nurse AND NVQ4 Management
• 3 years experience of managing services
• Contribute to effectiveness of plans from corporate to individual level
• Ensure a person centred approach is in operation in all areas of responsibility
• Contribute to the planning and evaluation of services
• Contribute to the business planning process and its implementation
• Competent in the use of IT
• Relevant legislation
• National policy and good practice in relation to Social Care and Housing
• Effective methods of communication and establishing relationships
• Protection and Safeguarding policy and procedure
• MCA/DOLS
• Ability to work flexible hours including, on occasion, evenings and weekends
• Hold a valid UK driving licence

To apply for this role please click APPLY to send your CV and Cover Letter for this role.

Candidates with experience of; Learning & Development, Training and Development Manager, Corporate Learning Manager, Head of Learning and Development, Learning and Development Content Creator, Training, Learning and Development Design Manager, Learning Advisor, Learning Support, Learning Support Worker, Training Manager, LSA, Learning Guidance Advisor, Service Delivery Manager, Service Delivery Team Leader will be considered for this role