Mandarin Speaking Operations Executive
- Recruiter
- Anonymous
- Location
- London
- Salary
- 20000.00 - 22000.00 GBP Annual
- Posted
- 07 Feb 2019
- Closes
- 07 Mar 2019
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Operations Executive - Mandarin speaker
Location: London
Job Purpose:
* To work closely with senior operators in order to develop and grow incoming groups & FIT bookings
* Quote & Operate groups & FIT in a successful, profitable and professional manner
Job Specification:
* To Maintain good relations with all clients and suppliers at all times
* To Respond to requests from clients accurately and in a timely manner
* Follow up of quotation sent out in order to convert requests into confirmed bookings
* Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
* Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
* Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
* Follow up with client after travel to insure maximum satisfaction
* Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
* Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)
Candidate Specification:
Requirements:
* Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
* Exceptional customer service and result driven
* Ability to work under pressure
* Highly accurate with an excellent attention to detail
* Fluency in English
* Ability to make decisions and to work on own initiative
Desirable:
* Fluency in any other European language
* Experience within the inbound tourism industry in the UK and Ireland
If you are looking for an exciting new challenge, please contact us
Location: London
Job Purpose:
* To work closely with senior operators in order to develop and grow incoming groups & FIT bookings
* Quote & Operate groups & FIT in a successful, profitable and professional manner
Job Specification:
* To Maintain good relations with all clients and suppliers at all times
* To Respond to requests from clients accurately and in a timely manner
* Follow up of quotation sent out in order to convert requests into confirmed bookings
* Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
* Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
* Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
* Follow up with client after travel to insure maximum satisfaction
* Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
* Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)
Candidate Specification:
Requirements:
* Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
* Exceptional customer service and result driven
* Ability to work under pressure
* Highly accurate with an excellent attention to detail
* Fluency in English
* Ability to make decisions and to work on own initiative
Desirable:
* Fluency in any other European language
* Experience within the inbound tourism industry in the UK and Ireland
If you are looking for an exciting new challenge, please contact us