Software Support Technician
- Recruiter
- Anonymous
- Location
- Lancashire
- Salary
- 18000.00 - 24000.00 GBP Annual
- Posted
- 07 Feb 2019
- Closes
- 07 Mar 2019
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
A Manchester based software as a service company is currently seeking an enthusiastic technical support person with a passion for IT and web technologies to work as part of our dynamic team in our City Centre office.
This position ideally suits a candidate who has previous experience with remote customer technical support.
The company builds cloud based software products. This position requires providing GREAT customer service and tech support for our long list of clients, on a very busy cloud based help-desk. You'll need to have a personable approach to talking to clients on the phone, via chat and great written communication skills. You must also be proactive in troubleshooting issues and providing quick and efficient solutions. In addition to these tasks you will also be responsible for creating and improving our help guide content to make it easier for our customers to achieve their goals.
We are looking for candidates with the following skills who are willing to learn quickly and have a great attitude:
* An inquisitive mind, with a good understanding of how the web works
* Great communication skills
* A positive attitude and aspires to please people
* Ambitious and target driven with desire to achieve great things
* Experience providing customer support for a technical product
* Knowledge of linux systems
* Any programming experience/knowledge (Eg. HTML/CSS/PHP etc)
We want to offer a great ongoing career opportunity for the right person, you'll gain first hand industry experience throughout your apprenticeship by working alongside experts in technology, sales, marketing and business growth.
Here's some of what we offer:
* Relaxed 'silicon valley' style environment.
* Flexible working hours, days off etc
* High degree of creative control over your work 'be your own boss'
* Open discussion and transparency, we love contribution
* Opportunity to attend industry events (workshops, seminars etc)
* A learning budget for you to buy books, ebooks and training materials
* 27" iMac to work on
* Free refreshments & lunch
* Funky city centre offices with ultra ergonomic chairs
* Social events & team nights out
Apply Now
To apply for the Software Support Technician role based in Manchester, please send a copy of your CV and a short covering letter by using the apply button provided on the page
This position ideally suits a candidate who has previous experience with remote customer technical support.
The company builds cloud based software products. This position requires providing GREAT customer service and tech support for our long list of clients, on a very busy cloud based help-desk. You'll need to have a personable approach to talking to clients on the phone, via chat and great written communication skills. You must also be proactive in troubleshooting issues and providing quick and efficient solutions. In addition to these tasks you will also be responsible for creating and improving our help guide content to make it easier for our customers to achieve their goals.
We are looking for candidates with the following skills who are willing to learn quickly and have a great attitude:
* An inquisitive mind, with a good understanding of how the web works
* Great communication skills
* A positive attitude and aspires to please people
* Ambitious and target driven with desire to achieve great things
* Experience providing customer support for a technical product
* Knowledge of linux systems
* Any programming experience/knowledge (Eg. HTML/CSS/PHP etc)
We want to offer a great ongoing career opportunity for the right person, you'll gain first hand industry experience throughout your apprenticeship by working alongside experts in technology, sales, marketing and business growth.
Here's some of what we offer:
* Relaxed 'silicon valley' style environment.
* Flexible working hours, days off etc
* High degree of creative control over your work 'be your own boss'
* Open discussion and transparency, we love contribution
* Opportunity to attend industry events (workshops, seminars etc)
* A learning budget for you to buy books, ebooks and training materials
* 27" iMac to work on
* Free refreshments & lunch
* Funky city centre offices with ultra ergonomic chairs
* Social events & team nights out
Apply Now
To apply for the Software Support Technician role based in Manchester, please send a copy of your CV and a short covering letter by using the apply button provided on the page