SENIOR ASSOCIATE UX CONSULTANT

SENIOR ASSOCIATE UX CONSULTANT 

Reporting to: Consultants, Senior Consultants, Head of CX

Capability: CX

Posting Date: 5^th February 2019

Closing date: 4^th March 2019

Location: London, UK

Salary: £30,000 - £45,000

Blue Latitude Health is a creative marketing consultancy, made for modern healthcare marketing.

Combining the commercial focus of a consultancy with the creative vision of an agency, we work across the entire marketing landscape – globally and regionally, strategically and tactically, at a brand, portfolio and organizational level.

Four world-class capabilities – Insight, Strategy, Customer Experience and Creative – alongside our collaborative culture and agile approach enables us to deliver effective customer engagements, more efficiently.

Since 2003 we’ve worked with the world’s leading pharmaceutical brands in over 30 countries, helping to change beliefs and behaviors in healthcare.

Blue Latitude Health is independently owned, 80 strong and based in London and New York. For more information please visit www.bluelatitude.com 
 

Scope of the role:

This is a fantastic opportunity for a Senior Associate UX Consultant to join our growing CX team in London. 

Your main responsibility is to support Consultants and Senior Consultants on the design and implementation of larger user experience projects and to deliver smaller user experience projects with guidance and limited support from senior consultants. Tasks are likely to be many and varied; you will be expected to deliver work across several areas of including research and design, but may be stronger in one discipline.

Responsibilities:

Deliver with guidance from senior UX staff or work independently on small to medium projects:

1. Design and delivery of user research, including discussion guide creation, moderation, data reduction Creation of research/design artefacts such as user journeys, persona’s, storyboards, and scenarios
2. Manage small research projects in terms of compliance and consent, development of recruitment briefs, screener and working with recruiters to manage participants
3. and analysis and development of recommendations from insights.

Deliver with guidance from senior UX staff or work independently on small to medium projects:

1. Design and delivery of usability testing for in-situ, and remote moderated studies
2. Reduction and analysis of data
3. Development of a findings report and recommendationsPerform expectancy testing
4. Perform expert reviews and use heuristic scorecards for evaluation

Deliver with guidance from senior UX staff or work independently on small to medium customer research projects:

Design and delivery of usability testing for in-situ, and remote moderated studies

Reduction and analysis of data

Development of a findings report and recommendations

Perform expectancy testing

Perform expert reviews and use heuristic scorecards for evaluation

•    Work with project team to understand and articulate research issues and design rational
• Project management – managing research or design activities assigned, keeping in sync with other project members and deliverables
• Apply best practices for user experience design and research to their work
• Work closely with senior staff to understand and begin to contribute to new project scoping, approaches taken and scheduling so that it can be delivered upon.
• Ensure that research results and insights are communicated to the client and the project team.
• Develop and document user interface design recommendations based on outcome of research and communicate
• Develop documents and presentations as client quality deliverables

Ensure that research is completed on schedule and that results are communicated to the client and the project team

• Bachelor's degree required in a relevant discipline, advanced degree welcome.
• On site content creation experience (wireframing, usability, functional design)
• Ability to translate learning needs analysis into meaningful and structured learning events;
• High motivation, good work ethic, maturity and personal initiative;
• Strong oral and written communication skills;
• Empathy, adaptability and emotional intelligence;
• Close attention to detail, with a quality-focused mindset;
• Self-discipline for planning and organising tasks;
• Aptitude for, and enjoyment of, working in teams.

What to expect from Blue Latitude Health:

• To work in a supportive company which is committed to your training and personal development and strives to create a positive, team-based work environment
• Dedicated development manager and process, £1000 training allocation to be used ad hoc to facilitate development
• The opportunity to work on varied and interesting projects and to be an important part of the team, contributing from day one, making a difference to our clients and their businesses
• The ability to impact, by creating new IP, or iterating existing processes rather than just replicating them
• International travel (dependent on projects)
• Benefits including stakeholder pension, private healthcare, profit share, childcare vouchers and cycle scheme

Apply for this Position

If you see yourself in the description above, apply now to be considered by sending your details

PLEASE NOTE: Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 7 days of sending your CV, unfortunately you have not been selected for the position.

Recruiters please don't contact this job posting.