Operations Manager

Job Title: Operations Manager

Location: Clapham, London

Salary: Circa £35,000 - £40,000

Position: Permanent, Full Time

Job Description:

The Operations Manager will oversee the daily workings for our Building & Maintenance division. Plans, manages and implements schedules to ensure deadlines are met, and maintains a high quality of standard of service and business delivery.

You will deliver exceptional customer service and support to the team/Directors.

Key Tasks & Responsibilities:

• Manage the growth and success of the team
• Co-ordinates activities that affect operational decisions and business requirements
• Responsible for the delivery, procurement, and planning of daily operations
• Communicate with all relevant employees to ensure deadlines are met, and are being met on a cost-effective basis
• Manage stock control, and check inventory records are accurate
• Ensure the delivery team has enough time to deliver services based on the clients' request
• Analyse P&L on a monthly basis
• Create a detailed schedule based on strict deadlines
• Communicate any changes to customers and within the team or to relevant third parties
• Ensure targets are met on daily, weekly and monthly basis
• Research and implement growth within the company
• Send daily, weekly and monthly reports to Directors
• Conduct team meeting twice a day
• Ensure we have a pipeline of jobs
• Follow up on sales leads and follow up on customers
• Dealing with customer complaints
• Organise, plan and implement operational activity
• Ensure that health and safety regulations are followed
• Provide guidance to team
• Cover the office when required (this includes writing quotations, booking quotes/job requests, sending invoices)

This list of tasks and responsibilities is not exhaustive, the post holder may undertake other duties as required.

Key Competencies:

• Knowledge of the building and maintenance trade
• Experience working within the construction/building and maintenance industry
• Experience of managing P&L and budgeting
• Management experience
• Excel and Microsoft experience
• Problem solver & ability to make decisions based on customer service and cost
• A good re-call/memory of ongoing jobs
• Organised, ability to prioritise and work under pressure
• Be target orientated
• Quick-learner and eager to learn

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant Job Titles and Experience of; Operations Manager, Line Manager, Production Manager, Building Maintenance Manager, Property Maintenance Supervisor, may also be considered for this role.