Reception Manager

Recruiter
Anonymous
Location
Torquay
Salary
Competitive
Posted
25 Jan 2019
Closes
11 Feb 2019
Contract Type
Permanent
Hours
Full Time
Our client is currently seeking a Reception Manager to join their team, this is a fantastic opportunity to join a well-established thriving hotel that values its employees. Overseeing the hotels reservations and Reception team you will work closely with the Hotels Senior Management to ensure standards are kept to the hotels already sterling reputation.
Key duties for the Reception Manager include:
* Oversee the daily operations of the front desk whilst managing and motivating the reception team
* Management of room inventory through the Hotels Reservation system to ensure all reservations are made in line with current rates and guest requirements are met
* Dealing with group contracts and event enquiry's
* Overseeing the management of the restaurant diary and ensuring the team upsell reservations to residents to increase covers
* Dealing with guest queries and complaints and liaising with relevant departments to ensure customer satisfaction
* Maximising sales and room occupancy levels
* Monitor quality and quantity of the team's reservation input and look at ways of improving standards and revenue
* Review daily arrivals and ensure all guest requirements are met and VIP's are catered for
Skills and experience you will have:
* Excellent leadership skills and the ability to motivate a team
* Ability to communicate effectively with all levels of staff
* Outstanding customer service skills
* Previous experience dealing with reservations, group reservations being a distinct advantage
* At least 2 years' experience in a supervisory or management role
* The ability to provide practical solutions with speed and efficiency
On offer is a competitive salary as well as fantastic employer benefits. Staff accommodation is also available if required.
If you feel this Reception Manager is a role for you, then please apply below
Contempo Recruitment is an ethical, independent recruitment agency serving candidates and clients across Devon and Cornwall. Our advertised roles relate to real vacancies that exist with our clients.
Please be aware that we will endeavour to contact all applicants, however if you have not been contacted within 72 hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions.
Contempo Recruitment is an employment agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973 (and amendments)

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