IT Supplier Relationship Manager
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- Company Info
- Working here is about being there for our customers; we're available should the worst happen and we work together to enable social and financial equality across the UK. But it's also about you -how you develop and what you can achieve. We'll help your talent thrive in an environment where you'll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.
- Department Info
- From HR and Digital teams through to Group Finance, Risk and Corporate Comms - our Group function support our businesses across the UK and abroad. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.
- Job Duties
- Contract Management
Understanding contract law sufficiently to be able to identify risks, gaps and opportunities and to be able to ensure supplier delivery to the required quality
A demonstrable knowledge of techniques to deliver continuous cost savings and add value to business units
Supply Chain Management
Understanding the supply chain specific to Legal & General including the role of suppliers, their importance and their impact on Legal & General. Also understanding the regulatory obligations relating to the supply chain
A knowledge of tools and techniques to evaluate the balance of power between Legal & General and its suppliers, the impact of this balance/imbalance and how to use it or change it to Legal & General' s advantage
Understanding of contract negotiation and contract/supplier management best practise and Legal & General specific processes
Understanding of supplier governance and its implementation for different agreements/services
Risk management
Understanding the supply chain specific to Legal & General including the role of suppliers, their importance and their impact on Legal & General and Shared Services
A knowledge of legal requirements and Legal & General's Corporate Social Responsibility in relation to the supply chain including workers' rights and waste
Business and IT Strategy
Understanding of the broad economic, legislative and regulatory (particularly FCA and GDPR) contexts within which Legal & General operates and their influence on the management of Shared Services and the solutions delivery
Finance
Understanding of the principles of business case construction and the Legal & General specific rules relating to the construction and management of business cases e.g. levels of approval, overspends
Understanding of the Shared Services budget principles e.g. recharge mechanism, Legal & General accounting principles and systems - Skills Required
- Influencing
Establishing effective relationships with peers, senior business managers and Directors who consider the holder to be a Subject Matter Expert and 'Go to' person
Interpreting business needs and requirements and ensuring that these are delivered
Ensuring appropriate SRM representation on strategic projects
Commercial Dexterity
The ability to lead, innovate and deliver solutions to commercial/service problems
An understanding of key performance indicators and SLAs for Service Delivery and reporting
An understanding of end to end life-cycle from inception to implementation including the organisation of change initiatives (Sponsors, Steering Committees etc) and the construction of business cases
Understanding of complex performance management frameworks
Demonstrate a high-degree of numeracy, allowing the jobholder to make quick calculations, understand commercial offers and make decisions based on them to obtain best value
The accurate reporting of cost changes and cost avoidance
Leadership and Team Working
Promote SRM, lead by example and ensure professional conduct at all times
Take a wider interest within Legal & General, Shared Services and GPSM
Personal Effectiveness
Demonstrate sound commercial judgement at all times and the ability to make the right decision or recommendation to peers and senior management quickly
Able to identify and adhere to important deadlines and re-schedule less important tasks as appropriate, ensuring customers are kept informed
Meet and/or exceed departmental and personal objectives as appropriate
Contribute to accurate budget management
Project management skills
Communication
High standard of written and verbal communication / presentation
The ability to prepare business cases, contracts and senior management briefings and summaries
The ability to give clear and comprehensive instructions and also to interpret and deliver against instructions received
Represent Legal & General professionally with customers and suppliers
Ethics
The ability to interpret ethical policy and differentiate between normal and excessive business gifts and/or hospitality
Constant demonstration of the ethical values of Legal & General, leading by example internally and externally
Legal
An understanding of commercial terms and unenforceable provisions (Unfair Contract Terms)
Specific Experience
Comprehensive experience of managing key supplier relationships. Operational business management. - Benefits
- Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday (plus one day after two years), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.
Our view is that this role is suitable for agile working. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. For this role, you would be based in Hove, but you could work in other Legal & General offices or at home, as necessary, provided this meets business needs. Details of agile working will be discussed during the interview process.
For further information about the role, please contact Lynn Morriss, UK Resourcing Lead, at